Re: RKM 7.5 Installation

2010-09-28 Thread ARSmarts Support
Hello, I succeed in installing RKM with tomcat 6. There was a trick: you had to copy the file \lib\catalina.jar found in tomcat installation path into \server\lib\catalina.jar (I had to create the folders), this to make sure that the mid-tier installation program can validate the tomcat

Authentication Error

2010-09-28 Thread Ram Rudra
Hi List, ARERR [623] Authentication failed I am able to login in User tool, but not in Mid-tier. Please help me in this regard. Thanks, Rambabu Rudra System Administrator | Managed Services

Resolved: Authentication Error

2010-09-28 Thread Ram Rudra
List, Resolved Changed the admin password of midtier as it is in ar.cfg file Thanks, Rambabu Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Tuesday, September 28, 2010 1:09 PM To:

Job (Remedy ITSM 7 Consultant/Developer US Based)

2010-09-28 Thread Greg Park
Company: Fusion Resource Management Role: Remedy Consultant (ITSM7) Duration: Contract or Permanent Start: ASAP Location:

Re: Remedy 6.3 - DSO Process always stopping

2010-09-28 Thread Kaye Bernales
Thanks Doug! Actually, we noticed the increase in number of records when the process started dying frequently. There was also a time we got ARERR 8747 on logs but it's no longer appearing in current logs. We know this could be a memory issue. Any ideas how to fix / address this? Also, we're

[REMEDY 6] ARDSERR 8747

2010-09-28 Thread Kali Obsum
Hi, Anyone knows about this error: ARDSERR 8747 Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread Joe D'Souza
This looks like a DSO error. The DS stands for Distributed Server.. Import the AR System Error Messages form, from the def file found in the help subdirectory of the AR Server installation directory of the AR Server. This directory will also have arx files to import. Import these files into the

Re: ITSM 7.5 or 7.6, need an instance for a demo...tomorrow

2010-09-28 Thread Joe D'Souza
I think this is a great idea too.. This won't be just useful for the purpose of demo but also for comparisons as to how far one has deviated from the original application. Sometimes its easy for a customer to loose visibility of where they have gone after installing the original application while

Re: ITSM 7.5 or 7.6, need an instance for a demo...tomorrow

2010-09-28 Thread patrick zandi
I think it would also be nice for BMC to provide a full Migrator DEF of ARS Alone, ARS with Full /AIE/CMDB/ITSM suite installed, with Each Released version for Difference reports / checking and verification of Clean install. Huge customer benefit and BMC SALES benefit as well to purchase the

Re: Incident Management Remedy_Login_ID

2010-09-28 Thread Andre Hughes
Hi Jorge, It may be best to modify the 2 fitlers - CTM:PPL:LOGINCannotSubmitLogin_151_E CTM:PPL:LOGINCannotChange_151_E and add AND ($USER$ != AR_ESCALATOR) to the Run If Qualification. This way you don't need to add a bogus Remedy user account. Andre

Re: ITSM 7.5 or 7.6, need an instance for a demo...tomorrow

2010-09-28 Thread Joe D'Souza
One of the drawback to that as I would see is, it would be useful to only those who own a Migrator license and use a Migrator. I would be a 'subtle' kind of a marketing tool for the Migrator though.. I have worked with a number of customers and through my personal experience can easily say that

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread Misi Mladoniczky
Hi, The complete description doesn't say that much... http://rrr.se/cgi/arerrr?n=8747 I think you may have to turn on some additional logging to get to the bottom of this. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy

Re: Set Fields from SQL

2010-09-28 Thread Matthew Perrault
Thanks Doug, I tried that. I tried a whole variety of ways of passing it through (5 different ways). What you suggested was actually my first version of it. But the ARS engine kept sticking an extra single quote in place causing the SQL query to error out. What was strange was how it worked

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread LJ LongWing
Sure it does...it specifies that it's an OS level error...similar to a MALLOC...so you need to look at your environment, instead of inside remedy :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent:

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread Misi Mladoniczky
Hi, At least not that many words ;-) Sure, but I think it is kind of uncommon to get malloc failiures. At least in 64-bit systems. A malloc failiure usually indicates some kind of memory leak inside the application in question. Best Regards - Misi, RRR AB, http://www.rrr.se Products

Remedy Developer/Admin Opening in Washington D.C.

2010-09-28 Thread Moe Elnabawi
All, Not sure if this is appropriate, but my company is looking for a Remedy Developer/Admin. I figured that some of you might be interested. If any of you would be interested, feel free to send me an updated resume. If you prefer, you can call me at 703-256-2000. - Moe

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread LJ LongWing
Ah...all you need to know is howgranted I'm still running 32 Bit...I can readily cause my application to have Malloc errors...I've become quite an expert on it in fact...I've needed to re-design my application several times to avoid it...:) -Original Message- From: Action Request

OT: Anyone has made use of this web based survey engine?

2010-09-28 Thread Joe DeSouza
http://www.esurveyspro.com I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe

Re: Anyone has made use of this web based survey engine?

2010-09-28 Thread Roberts, Chas
Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office:

OT:Re: Anyone has made use of this web based survey engine?

2010-09-28 Thread Joe DeSouza
Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe  

[REMEDY 6] License Issue Date is current date

2010-09-28 Thread Kali Obsum
Hi, Has anyone encountered that when you check the licenses in a server, the issue date is the current date (date today)? Is there a mechanism that automatically adds licenses? Also, what effect/impact does it have on the system? e.g. When we checked yesterday, Issue Date is Sept 28. When we

Dave Wallace is out of the office.

2010-09-28 Thread David Wallace
I will be out of the office starting 09/28/2010 and will not return until 09/29/2010. I will be OOO 9/28 9/29 (Tue Wed). If you need immediate assistance then email SMT-ProdEng. ___ UNSUBSCRIBE or access ARSlist