Re: How to Retain the Incident ticket after saving it

Which does not work properly (at all) in 7.6.04.01 without a mid-tier hotfix from BMC (SW00398559). On 7/8/11 4:39 PM, "Martinez, Marcelo A" wrote: >I think you are referring to: > >Inc Console>Functions>Application Preferences>Incident Mgmt (tab)>After >New Save = Modify Request After Submit >

Re: SRM - custom change fields & change templates

I did not.  I assumed since I put them on the CHG:InfrastructureChange form and registered all of those fields with the AOT that it was sufficient. I also can see these values make it all the way to the CHG:ChangeInterface_Create. Because of this I didn't think I needed to put them on the Chang

WWRUG11 Technical Sessions - Partial Topic List and Announcing the Close of Submissions

Dear Listers, Just wanted to give you a preview of some of the Technical Sessions we have accepted and encourage you to submit your topic if you don't see it on the list. We will be closing the Call for Papers next week on the 15th of July. We have some really great topics so far, and I am sur

I need assitance in passing input parameter from RUN PROCESS command line

Hi All, I am trying to pass an input parameter from RUN Process which I am using like this CMD.exe/c "C:\temp\MigrateDataForChangeID.bat" $change_id+$ I have written the Bat file like this @echo off Set ChangeID= %1 Set ChangeID = %Change_ID+%(If I hard code the change id here and start the

Re: How to Retain the Incident ticket after saving it

I think you are referring to: Inc Console>Functions>Application Preferences>Incident Mgmt (tab)>After New Save = Modify Request After Submit -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bharad w Sent: Friday, July

How to Retain the Incident ticket after saving it

Hi, How can we retain the Incident Ticket in 7.6.04 SP1 after saving it . Do we have to change any setting in Incident management console.. any help is appreciated. Thanks in advance ___ UNSUBSCRIBE or access ARSlist A

911: Bulletin Table

Hi, We are going live with a release. Requirement: We have workflow on the SHR:Bulletin - that if an event happens - a Bulletin pops up until all the users in group have acknowledged the popup (but it is not working). Scenario There are 10 members in a group. So if Steve logs in, the

ADM:Timing Test

4:15PM EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Field Size

Can you use the LEFT($Phone Number$,20) command? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Friday, July 08, 2011 8:03 AM To: arslist@ARSLIST.ORG Subject: Field Size **

Re: Migrator 7.6.4

I was noticing this too. So, I even try an Export / Import with Dev Studio and it still didn't move my base fields that all I did was move then on the screen. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Th

Re: ODBC not returning the expected values from Incident form

Hey Jonas... ODBC Connections can sometimes return unusual results. Here are some quick points that might help: 1) Historically different versions of the ODBC Drivers have had problems returning data when there are not qualifications (where clause) even if the qualification returns all records.

Field Size

I'm trying to create an automated process in which Remedy is fed data on users and either a new people record is created or the current record is updated. Everything is working except some user have entered in long phone extension such as "New York Office 2345 or New York Lab 5432". This issue

Class Manager for CMDB 1.1

ARS 6.3p24 CMDB 1.1 Oracle/Solaris *Situation* The CMDB has been extended with the addition of two new classes. They are both regular classes with an abstract class as their superclass and that abstract class has BasesAsset as its superclass. The two new classes were copied for BaseHardwareSystemC

JAVA error when using Atrium CMDB 7.6.04 normalization simulation utility

Hello, You're missing a jar called commons-lang in your classpath: org/apache/commons/lang/builder/ToStringStyle Find it and add to classpath. John -- Single Sign On: Bringing BMC products together http://www.javasystemsolutions.com/jss/ssoplugin _

ODBC not returning the expected values from Incident form

Hi listers I have an interesting problem. I have been tasked with fetching some data from HPD:Help Desk (ITSM v 7.6.03 both client and ARS server, v 7.6.03) I ran into an oddity; When Fetching data through ODC (I used Excel to start with) I only got about 1000 Records. But i expected 12000. I th

JAVA error when using Atrium CMDB 7.6.04 normalization simulation utility

Hi ARS-LIST, In Atrium CMDB 7.6.04 there is a normalization simulation utility tool – and when we try to uset his tool, then it just return a JAVA error?! We have followed all the BMC instructions from BMC Atrium 7.6.04 Normalization and Reconciliation guide on page 38 and forward – and we also c

Re: Re : SRM 7.6.4 - Urgency/Priority RESOLVED

thanks to all. --- En date de : Mar 5.7.11, Nathan Aker a écrit : De: Nathan Aker Objet: Re: Re : SRM 7.6.4 - Urgency/Priority À: arslist@ARSLIST.ORG Date: Mardi 5 juillet 2011, 15h39 ** This is a known “design feature” since the 2.x days.  I contacted support with the same issue, certa