Re: Clearing User Tool cache

2011-09-13 Thread Daniel Condrea
Hello, For example in 7.6 in registry HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\AR System User\7.6 Value for HomeDir gives you the place for all local cache for each AR user defines locally. .Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: EXTERNAL: Re: Outside of Reserved Range warning?

2011-09-13 Thread Matt Laurenceau
Thanks Jason, I sure saw that! With crowdsourcing plus expertise from Emgineering, we'll make actionable progress. Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On 13 sept. 2011, at 09:23, Jason Miller

Re: EXTERNAL: Re: Outside of Reserved Range warning?

2011-09-13 Thread Jason Miller
A few comments: #3 One of the gotchas is many times you don't know a field will be used on multiple forms when you first create it. Some like First Name, Last Name, Requester Phone, etc will most likely be used on many forms but some are not so obvious when you start creating a form/application.

Re: EXTERNAL: Re: Outside of Reserved Range warning?

2011-09-13 Thread Matt Laurenceau
Thanks a bunch Jason, adding your ideas as a comment directly on the DN Dochttps://communities.bmc.com/communities/docs/DOC-16743 . I meet with Vijai in 6 hours, you'll see progress directly on DN (if you set *Receive Email Notification* on the AR

Password Change

2011-09-13 Thread Pramod
Hi list, I am working on AR server version 7.6 Patch 04 when i am trying to change my password through midtier by clicking on change Password link on Home page and try to change my password its giving me bellow error. Old password incorrect. Please try again. (ARERR 49003) I am sure my old

Re: Scan from a HP Officejet #8165258

2011-09-13 Thread arslist
Don't open the attachment From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of TELUS Remedy Sent: September 13, 2011 2:37 AM To: arslist@ARSLIST.ORG Subject: Scan from a HP Officejet #8165258 ** Attached document was scanned and sent to you using

Re: Clearing User Tool cache

2011-09-13 Thread Pierson, Shawn
What I do is go to the Search window in Windows, look on all local hard drives, and look for *.arf,*.arv and delete everything that comes up. That is generic enough that you don't have to be concerned with where each person has set for their home directory, and easy enough that you can have

Longest thread?

2011-09-13 Thread Reiser, John J
Dan, I am in the running for the longest thread? Even though it has gotten slightly off topic? Outside of Reserved Range warning? Have fun at the RUG. I didn't get to go again. sheds tear --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin -

Dev Studio - Can't log in because of RPC error 93 (ARS/ITSM 7.6.04)

2011-09-13 Thread Chowdhury, Tauf
All, Have an issue where after restarting the AR servers, I can log into Dev Studio and/or Migrator for a short period of time but then I am unable to and get an RPC error. Anything I can check? I checked the DLD:Thread Manager form and I don't see anything in there.

Re: Scan from a HP Officejet #8165258

2011-09-13 Thread Jason Miller
I don't see the original message with the attachment in my email. Are we going to lose our attachment capabilities now? :( On Tue, Sep 13, 2011 at 6:11 AM, arslist arsl...@danielbloom.ca wrote: ** Don’t open the attachment ** ** *From:* Action Request System discussion list(ARSList)

Re: Longest thread?

2011-09-13 Thread arslist
That thread is the thread that just keeps giving. Of course it has been hijacked into other topics, as usual. Really wish you were going to be there to receive the award. I have not commented on the topics it since I complained to BMC 3 years ago about their 7.X apps not following their field

Re: Scan from a HP Officejet #8165258

2011-09-13 Thread arslist
You still have attachments. This is indicative of my concerns though. . Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: September 13, 2011 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Scan from a HP Officejet

Remedy 7.0.01/7.1.00 compatible with AIX 6.1

2011-09-13 Thread Jason David
Hi arslist, I would like to find out if Remedy 7.0.01 and 7.1.00 is compatible with AIX 6.1? There is an upgrade happening on the operating system from AIX 5.3 to 6.1 and although articles on the web point to Remedy being supported with the new version of AIX, the AR System 7.1.00

Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change the subject line now???

2011-09-13 Thread Sanford, Claire
Since we are in a way outside of the original thread, could we please change the subject line? Maybe even give this new type of discussion a header. Makes it easier to sort the actual problems from the interesting development discussion. My Comment on the field ID would be to leave it as a

Requesting on Behalf of (SRM 2.2)

2011-09-13 Thread Vianna Vianna
Hi there We are currently running SRM 2.2. We are using the out of box Approver functionality (approval request for each submitted service request goes to the manager identified in the people record of the submitter). We would like to start using the Request on Behalf of functionality but

Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change the subject line now???

2011-09-13 Thread Grooms, Frederick W
We have a Field ID development form that we use to generate the Field ID(s) to use. We have used this approach for at least 10 years. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday,

Re: EXTERNAL: Re: Longest thread?

2011-09-13 Thread Reiser, John J
We have limitations on the amount of travel and living expenses that are available. It's a shared resource. Next year I plan to write a few papers. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright

For those who know Mike McCourt

2011-09-13 Thread Rick Cook
A few days ago, Mike suffered a sudden brain aneurism. He is in the hospital, and is scheduled to undergo surgery soon. If anyone out there has thoughts or prayers they would like to direct toward Mike and his family as they go through this, both they and his Rapid Technologies family would

Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change the subject line now???

2011-09-13 Thread Jason Miller
Can you share the format/scheme? On Sep 13, 2011 8:41 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: We have a Field ID development form that we use to generate the Field ID(s) to use. We have used this approach for at least 10 years. Fred -Original Message- From: Action

Re: Password Change

2011-09-13 Thread andres tamayo
this is a Known issue. here what i found I verified that disabling the filter: User Password Change:ErrorOnConfirmPreviousPassword Allows the password to be changed Successfully using the midtier. If the current password is incorrectly entered into the User Password Change form, the active

TWO REMEDY OPPORTUNITIES ON DEPT OF HOMELAND SECURITY PROJECTS -SPRINGFIELD, VA

2011-09-13 Thread Jeff Glaser
Following are the specifics for the two positions I am seeking to fill: POSITION I: The Transportation Security Administration (TSA) Office of Security Technology (OST) safeguards the Nation’s transportation systems by providing efficient and effective security technology solutions through

Correct way to use LIKE operator and wildcards in table qual

2011-09-13 Thread Chowdhury, Tauf
All, I'm trying to either build an external qualification or just directly in the table qual itself, a string that will look something like this. 'Field1onFormA' LIKE %$Field1onFormB$% OR 'Field2onFormA' LIKE %$Field2onFormB $% I received an error so I tried something like this below but

Re: Dev Studio - Can't log in because of RPC error 93 (ARS/ITSM 7.6.04)

2011-09-13 Thread Joe Martin D'Souza
Tauf, Since you have not described your environment or versions, I’ll generalize on what you might want to check on... I would check for disk space on the server.. I have had this happen when the disk space fills up and there is not enough space on the server to create a temporary file for a

Re: Correct way to use LIKE operator and wildcards in table qual

2011-09-13 Thread Joe Martin D'Souza
Versions?? Earlier versions of 7.5 had problems with conditions on things like Search Menus, Join form qualifications, and I think table fields too, when one of the fields referenced in the qualification was not from the current table.. There is a workaround for that if what you are on is

Re: Remedy 7.0.01/7.1.00 compatible with AIX 6.1

2011-09-13 Thread Joe Martin D'Souza
You may have issues with missing libraries if the upgrade removes certain libraries that are needed and replaced them with higher versions.. You'll need to find out if the upgrade of the OS preserves all old libraries and just adds new ones.. Do you have a test server to try it on first? Joe

Re: Correct way to use LIKE operator and wildcards in table qual

2011-09-13 Thread Greg Donalson
Hi Tauf, This should work... 'Field1onFormA' LIKE % + $Field1onFormB$ + % + OR 'Field2onFormA' LIKE % + $Field2onFormB $ + % Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 13, 2011 1:47 PM To:

Re: Correct way to use LIKE operator and wildcards in table qual

2011-09-13 Thread Chowdhury, Tauf
Sorry, I’m on 7.6.04. I’m doing too many things at once… forgetting the basics of the list! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Correct

Re: Correct way to use LIKE operator and wildcards in table qual

2011-09-13 Thread Joe Martin D'Souza
Then it cant be that bug.. It probably is escaping the double quotes as Greg Donaldson pointed out if you are using set fields to set the field that is used in the external qualification.. Joe From: Chowdhury, Tauf Sent: Tuesday, September 13, 2011 3:09 PM Newsgroups:

OT: Mingle360: MingleStick Registration

2011-09-13 Thread Joe Martin D'Souza
MingleManager Is this really affiliated to the RUG? Joe From: min...@mingle360.com Sent: Tuesday, September 13, 2011 5:58 AM To: jdso...@shyle.net Subject: Mingle360: MingleStick Registration Joseph, You have successfully registered your MingleStick! Please activate your

CORRECTED INFORMATION RE TWO POSITIONS DHS Project Springfield, VA

2011-09-13 Thread Jeff Glaser
Please accept my apologies for the typo in the prior mailing of this posting.  Corrected COPY Following are the specifics for the two positions I am seeking to fill: POSITION I: The Transportation Security Administration (TSA) Office of Security Technology (OST) safeguards the Nation’s

ARDBC appending RequestID to samAccountName

2011-09-13 Thread Nathan Aker
Listers, I've got a vendor form to pull people data from Active Directory leveraging the ARDBC plugin. This simple vendor form simply exposes the people attributes which are pulled via workflow to a staging form. We setup the samAccountName as our primary attribute... pretty simple. This

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Nathan Aker
Don’t know but I got one also, was wondering where it came from. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday,

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Joe Martin D'Souza
MingleManager Did you register for the RUG too?? Joe From: Nathan Aker Sent: Tuesday, September 13, 2011 3:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration ** Don’t know but I got one also, was wondering where it came

Re: Dev Studio - Can't log in because of RPC error 93 (ARS/ITSM 7.6.04)

2011-09-13 Thread Chowdhury, Tauf
Joe, We’re on 7.6.04. The App/Mid Tier is windows server 2008 64bit and the DB is Oracle 11gr2 RAC I checked the disk space on the app servers and things look fine. I can log in without issue on the WUT and mid tier. I just can’t log in using Dev Studio or migrator. From: Action Request

Re: Correct way to use LIKE operator and wildcards in table qual

2011-09-13 Thread Chowdhury, Tauf
I will try this out and respond back . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: Correct way to use LIKE operator and wildcards in table qual

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Chowdhury, Tauf
I got that e-mail as well and I did register for the RUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 13, 2011 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mingle360: MingleStick Registration **

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Easter, David
Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Rick Cook
I checked it out last night. Looks like we will all be getting the Mingle Stick thingie when we get to WWRUG, and it's a way to pass vcard info to and from one another easily and wirelessly. It's legit. You can set up your account and decide what information gets passed along. It's even

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Nathan Aker
Yes sorry, that information would probably have been helpful. ☺ Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday,

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Rick Cook
Yeah, I wonder how many of these went into the Spam bucket, or people thought they had been hacked or something (which was my reaction). We'll have to have a little talk with the Director of Communications next week. ;-) On a side note, I notice that these are somewhat more compact than

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Meyer, Jennifer L
Rick, I imagine if the original email had included information regarding the edibility, size shape, and aerodynamic properties of the product, people might have understood the product better. You communication certainly cleared that up for me. Jennifer Meyer Remedy Technical Support

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Joe Martin D'Souza
Awesome! Another toy! Actually I think it’s a pretty cool idea making the old traditional visiting card look like its for that ape from the GEICO ads... Has anyone toyed around with the idea of having those 2 dimensional bar codes to make a ‘mecard’ from QR reader and actually use it in email

Re: Mingle360: MingleStick Registration

2011-09-13 Thread arslist
I got the email too. Yes, it is a bit unclear, but we are using the minglestick for the conference this year. .. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: September 13, 2011 4:16 PM To: arslist@ARSLIST.ORG

Re: Dev Studio - Can't log in because of RPC error 93 (ARS/ITSM 7.6.04)

2011-09-13 Thread Joe Martin D'Souza
Maybe you are out of threads? Have you tried configuring a private server for your admin operations? Joe From: Chowdhury, Tauf Sent: Tuesday, September 13, 2011 3:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Dev Studio - Can't log in because of RPC

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Chowdhury, Tauf
Kind of disturbing that I just tried to go to the site and it timed out and I can't ping it :P Apparently their web servers and ISP aren't mingling at all! -Original Message- From: Action Request System discussion list(ARSList) on behalf of arslist Sent: Tue 9/13/2011 4:20 PM To:

Re: OT: Pre-RUG social evening(s) - anyone interested???

2011-09-13 Thread Kelly Deaver
** The hotel has a brochure for a bus tour of the sites that looks pretty good. You can get off and back on at various stops on the route. You guys better get it all in on the week. We're going to be keeping you busy!!! Kelly Deaverke...@wwrug.com Original Message Subject:

Re: webservices question

2011-09-13 Thread Joe Martin D'Souza
They are entries for two independent plugin entities.. while one is for the AR System web services, the other is for the AR System.. They co-exist. The Web service one gets installed when the web service option is selected during the install.. While the AR System one is installed by default..

Re: Mingle360: MingleStick Registration

2011-09-13 Thread Joe Martin D'Souza
RE: Mingle360: MingleStick Registration They also have an issue wit the LinkedIn button on their page.. it does not work. I called them and they said they are looking into it and they know its not working at the moment.. So you will not be able to add your linked in page to your mingle profile

Re: webservices question

2011-09-13 Thread DDussie
Thanks Joe, I realized after I submitted question. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/webservices-question-tp6790847p6791026.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

UPDATE RE COMP FOR SPRINGFIELD VA DEVELOPER POSITIONS

2011-09-13 Thread Jeff Glaser
Thanks to specific critique by a group member, I have been able to get the comp for the slots raised to upto $145K as a 1099. Must be US CITIZEN who can pass background investigation. Thanks. Jeff Glaser j...@newgentechnologies.com