Why ITIL is not standardize till now?

2011-09-25 Thread IT (Amanullah Bashir Ahmed)
Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define

Re: Why ITIL is not standardize till now?

2011-09-25 Thread Brian Pancia
Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arslist@ARSLIST.ORG Subject: Why ITIL is not standardize till

Web clinet logging for Remedy 7.6.04

2011-09-25 Thread Junaid Qureshi
Hi Team, We have recently installed ITSM 7.6.04 on Windows 2003 server. As recomended by BMC, users are using web to work on incident management system. The question is, how do we get client logging for active links and filters as we got from user tool. I enabled the loggong from AR user

Re: Web clinet logging for Remedy 7.6.04

2011-09-25 Thread Brian Pancia
Client side logging in 7.6.04 is not pretty. We have had to cut and paste a lot in to notepad or some type of editor. Client side logging will pop up another browser window and start generating the logs from login. At least with the user tool you can turn it on and off at certain points and

WWRUG11 Early 90s Remedy Corporation memorabilia

2011-09-25 Thread Doug Blair
Hi! I'm still in the conference hotel, and today we're going to see Mount Vernon. I understand they have a food court there, just like Martha Washington used to have. Before WWRUG11 becomes a distant memory, I would like to thank everyone who brought old Remedy-branded items to display. This

Re: Pics from WWRUG 2011

2011-09-25 Thread arslist
The photo of Misi was him receiving the best return on investment award. More importantly: Hi to everyone at the conference that I didn't get to speak to at the conference last week, I did get to a record 3.4 sessions but I was still swamped with small and big, uhm.. incidents some of which

Re: Why ITIL is not standardize till now?

2011-09-25 Thread Elry
To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards.

Re: Where are the WWRUG11 document SOLVED

2011-09-25 Thread Elry
Thanks Misi... I don't think I would have found this unless - someone sent me a link. On Sep 23, 8:05 pm, Misi Mladoniczky m...@rrr.se wrote: Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from

Re: Web clinet logging for Remedy 7.6.04

2011-09-25 Thread Joe Martin D'Souza
Brian, Junaid If that (a window pops up at every operation even when you close it) is one of the pain points of your user experience, you could easily try to get around it by having some sort of a functionality, in the form of a radio button or button to turn the mid tier logging on or off..

Re: Web clinet logging for Remedy 7.6.04

2011-09-25 Thread Joe Martin D'Souza
I didn’t clearly translate my thoughts.. at one point in my email I said ‘push’ the value.. You cannot really push fields and expect the preference to be active.. You will need to use the active link process command ‘perform-action-set-preference’ with the field ID of the preference form that

Re: ARSLIST awards from WWRUG11

2011-09-25 Thread Joe Martin D'Souza
Congratulations Misi on winning the MVP 2011, and all of the other award winners for this year.. It was great putting a face to all of you’ll who I have known over all these years as well as some of you’ll who I have got to know in the very recent past. Maybe at the next RUG we should start a