Dear ARSListers -
For those of you interested, the next Washington D.C. Area Remedy Users
Group (WARUG) meeting will be held on Friday 21 October 2011, again at the
Booz Allen Hamilton auditorium in Mclean, VA at 8283 Greensboro Drive from
8am to 1pm. The speakers for this meeting have some
Hi Sameer,
As per my understanding there are no limits for fetching records
through web services using getlist method, make sure that your form
search is not limited for searching. There are no limitations on
publishing web service in OOTB forms and as Chintan mentioned we should
be very
Unfortunately I will not be able to make the conference. Will the
materials be available some where after?
thanks
c
From: Betina Lose bet...@bleeding-edge.com
To: arslist@ARSLIST.ORG
Date: 10/13/2011 06:00 AM
Subject:*** WARUG-Friday 21 October 2011-8am to 1pm-BAH Auditorium,
I still don't see the ITSM 7.6.04 SP2 or ARS 7.6.04 SP2
I only see the Atrium Core7.6.04 SP2
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Patrick Zandi [remedy...@gmail.com]
Sent: Wednesday, October 12, 2011 6:20
Hello All,
We are facing slowness issues with change management ITSM 7.
I ran all the logs and found the only in the api logs particularly the calls
in regards to GMSF = ARGetMultipleFields call is taking much of time.
SQL logs are clean. Even in any logs there is no error registered only
Hi Matt,
Are you volunteering to be our BMC Support expediter ?
Beware of what you are getting into ;-)
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Matt Laurenceau [matt.laurenc...@gmail.com]
Sent:
Sorry: I looked again and this is what is available to me.
*bmc atrium integrator 7.6.04 sp2
bmc atrium core sdk 7.6.04 sp2
bmc atrium core 7.6.04 sp2*
SP1 for everything else..
So you all are correct:: it is not out yet..
What is the due date on this?
On Thu, Oct 13, 2011 at 9:20 AM,
pHi friend.brmy options were pretty slim because of this im always one step
ahead its an amazing feeling to have money to blow think about itbra
Thank you, Frederick, that worked!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, October 12, 2011 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Upgrade to 7.6.04 SP1 -
Fred,
is this reported as a bug?
does BMC Know about this?
or is this going to most likely be in the sp2 as well?
I have a fresh install: did not see anything (which I would not) but it is
possible we are going to upgrade: or go the less painful route of a fresh
install, and just migrate data
If any of you are thinking about loading SP2 onto a Linux platform, I would
verify with support that Atrium Core will work without issue on that
platform. A fresh install seems to work ok, and Windows seems to be fine.
But upgrades on Linux present some issues.
Rick
On Thu, Oct 13, 2011 at 6:40
Hi,
Only ITSM 7.6.04 Patch 002 has been removed from the BMC support side, due to
some reason which would be available in next few days. You can still go for
the download for the other components like ARS and CMDB 7.6.04 patch 002.
That's the information I got from BMC.
Regards,
Vishwa
img
Hi List,
We have a business requirement to build an integration with IVR system such
that
when an end user calls Helpdesk; users are required to input his/her
associate/Emp id, that causes an incident to auto populate calling users
details on IM form.
Does anyone have such integration in
I'm sure I reported it as I reported a bunch of installer issues. The big one
I had was the installer couldn't work if the Remedy app was on a secondary IP
of the server.
i.e.
# hosts file
127.0.0.1 localhost localhost.localdomain
::1 localhost6 localhost6.localdomain6
I looked a couple of minutes ago and only the SP1 (7.6.04.01) version is
available for ARS server (Server, MidTier, Email, ...) or clients.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena
Sent:
You know, since I started it - working with Remedy, that is - I haven't had any
economic problems either!
Mike Luttmann
DISA Remedy Engineer
303-224-1645
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of DEV ANANDH
Sent:
Oh Matt..
Your intentions are good, I appreciate that. Unfortunately I have watched our
premier support tank this year. Cases are now taking 6 months to resolve
instead of weeks. We are constantly getting the runaround. No updates take
place until the morning before our conference call.
All,
I'm looking for an ITSM engineer for a full time position here in
Commack, NY. We need someone who has a good handle on administration of
a 7.1 or above (7.6.x experience a big plus) as well as development, and
design knowledge. I need someone with a good understanding of how to
work with an
Hi Listers,
As per my experience (even though ARS is not limited for searching) you may to
consider several factors when enabling a Web Service for long queries
(OpGetList).
- Amount of records: (Do you really need to get more than 700-1000
records?)
- Packet Size per
Pay the people who do good work, appropriately and do not undercut with
inexperienced cheap sweat shop to make your 90 day quota numbers..
IF you live by numbers you exclude people.. if you exclude people you
disenfranchise customers, if you disenfranchise customers you loose
credibility and
could you please Clarify: Windows? Solaris? Linux?
BMC Atrium?
I would like to know: cause I am not seeing this either, and would like to
know if it is there.. for solaris:: ars 7.6.04.02/ etc..
or EVEN 7.7..
On Thu, Oct 13, 2011 at 10:28 AM, anurag saxena va_sax...@yahoo.com wrote:
**
I didn't see the ARS server SP2 for any (Windows, Linux, or Solaris) OS
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, October 13, 2011 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Stakeholders have to be more than just shareholders, IMHO. This applies to
the community, environment, employees, customers, shareholders, and so on.
I don't think the status quo reinforces this whole notion. Quiet the
opposite, in fact.
On Thu, Oct 13, 2011 at 10:54 AM, patrick zandi
We are looking to give our Operational and Product Categories a face lift and I
was wondering if anyone out there had some examples they would like to share, I
know BMC usually provides a download for Prod Cats through the epd site but
currently they do not have any downloads available for
Mike:
Search the arslist archives
(http://listserv.rbugs.com/cgi-bin/wa.exe?S1=arslist) -- you'll find lots of
good guidance on the subject. Recently the age old debate - categorizations
thread comes to mind.
HTH,
--Phil
-Original Message-
From: Action Request System discussion
We are looking to implement ADFS authentication as a secondary authentication
option in addition to LDAP
Has anyone had any experience using ADFS with Remedy.
We are running ARS 7.1
Any direction and guidance will be appreciated
Thank you,
Bob
The two authentication approaches address different problems. LDAP is not
an SSO solution but instead a centralized authentication repository. ADFS
looks like a SAML IdP implementation for active directory. An IdP is meant
to provide an identity service that can be consumed by external
Hola Friend...
look into doing this. If I can do it anyone can
http://www.paolomagrograssi.it/redirect.php?buzujvenowyj=aol.comcekewa=aol.comurl=http://businessnews28.net/esubmit/bizopp_hw3.php
bye.
Thank you for this, Nathan. I was having the same issue. I worked around
it by parsing out the userid when I stored it on my staging form like so:
SUBSTRC($Request ID$, STRSTRC($Request ID$, |) + 1, LENGTHC($Request ID$))
On Fri, Oct 7, 2011 at 11:42 PM, Uday Joshi uday.jo...@wipro.com
One thing I was told a long time ago (I think it was RUG 2005) was not to map
the sAMAccountName to the Request ID (since Request ID is supposed to be = 15
characters) for a Vendor form on the ARDBCldap plugin.
I have always mapped the uSNCreated to Request ID and just had sAMAccountName
as a
Update, after sending me 2 hotfixes that didn't work BMC Support came back and
said this was actually Functioning as Designed and that they had changed this
starting in 7.6.03 to append an identifier to the requestId field in your LDAP
vendor form. Because my integration and vendor form was
We are deploying ITSM 7.6.03 and primarily setting up the Incident Management
module.
One functionality that is new to us is the Incident Ownership process. We have
the assignment part working well, however, would like to tweak the incident
ownership process if possible.
Our primary
Mike, John, all,
BMC Support plays ball, from terrific Executives to great Individual
Contributors (you probably all know Mark W or Jim W).
Things sometimes do not work as expected.
I'll work with a couple of you on pragmatic (actionable) examples to identify
areas for improvement (tech
On point 1., design your assignment rules that set Ownership however you want;
don't accept the default behaviors.
On point 2., this was changed somewhere between ITSM 7.0 and 7.6.x to where it
is impossible to easily filter out the Ownership-only records. It is HUGE
problem for us in our
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