Hi Jason,
thanks for the response. that is indeed, exactly what I'm trying to do.
However, though I can create both HTML templates and Images in the AR System
Resource Definitions form, I don't seem to be able to figure out how to use one
of those images in the HTML template.
So I need to
Here's the answer from BMC:
Collaborative Application Mapping (CAM) represents an application with three
levels – SoftwareInstances are combined into FunctionalComponents which are
combined into a BusinessApplicationInstance. The standard Common Data Model in
BMC Atrium CMDB does not at
Testing out my new ARS server (7.6.04 sp2) and Mid Tier (7.6.04) and a
particular Active Link action is giving me an Internal Error
All the active link is doing is executing on a Search and setting the
advanced Search Bar field to a value.
This works with ARS 7.1 p7 with Midteir 7.6.04, but
Just one more piece of info, this error does not pop up at all on the User
Client (no matter what ARS)...
Thanks!
Lisa
From: Kemes, Lisa
Sent: Wednesday, December 07, 2011 11:24 AM
To: 'arslist@ARSLIST.ORG'
Subject: Midtier Internal Error
Testing out my new
Hi All,
I have a requirement to create a standard set of knowledge base in RKM rather
than dynamic knowledge base which is created from Incidents, problems etc.
Eg: a customer calls to service desk facing issue with MS Office Format option.
requirement is that the service desk should type MS
Thanks to all responding to my thread.
For those who are interested to know the problem and solution:
I needed private rpc for several users in the web because they are using
auto refresh on overview console with an interval or 2 min and above.
Our DBA has reported us that the queries on
FYI - also think about changing port from default setting which is same
as the Plugin-Loopback-RPC-Socket
--
THIS WAS FROM BMC SUPPORT ON AN ISSUE WE HAD WITH SLOW APPROVAL PROCESS
For the error Dispatch : Operation cancelled due to error (ARAPPERR
4502) in the arerr.log file
This appears to be a mid tier bug then..
Did you report it to BMC?
I have had on several occasions things that work with no problems on the user
tool that do not work on the mid tier – and I’m not talking about the regular
actions that are not supposed to work on the mid tier and are
I did not report to BMC yet. I was hoping that there was a magical fix that
someone knew about, hey it was worth a try! I'll be logging a ticket to BMC
this afternoon.
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
I hate to ask this, but is the Search bar a field on your form (under Form -
Add Action Fields)?
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, December 07, 2011 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re:
I have a user who needs to search for a term in change work info entries across
a group of changes. I didn't see anything in the stock interface but in the
thick client I found a join form called Search Work Info CHG:Chg
Search-Worklog. It seems to be what I'm looking for but the user doesn't
What version of SRM are you using and what is the patch ?
are you using AIFs ?
Adarsh Padwalkar wrote:
Hi Guys,
When I add an attachment while creating a new request I get an error
*Work Info Type, View Access, Locked, and Summary fields are required to
add a Work Info entry. (ARERR
Has anyone had this error happen to them before? If so, what did you do to
resolve it? My DBA doesn't know and the BMC tech people I have asked so far
tell me it is an Oracle issue and MY DBA needs to fix it. This happens when I
click on something in a console to open it.
ORA-03127 no new
What version of the Oracle Client do you have on your app servers?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, December 07, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.4 patch
Oracle Database is 11.2.0.2 with latest October patchset - PSU4
64 bit
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, December 07, 2011 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM
HO-LY Mackerel!
You sir, are a genius!
So ... for the benefit of future googlers ... set ${IMAGE} to 'Name' from AR
System Resource Definitions.
Since you're not including a file extension in your HTML source, it's important
to set the 'Mime Type' value correctly on AR System Resource
Yes but what is the oracle client version on your application servers?
Are your app servers on windows servers?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, December 07, 2011 5:46 PM
To:
The client is the 11g client. The App server is win 2008, the Database server
is AIX
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, December 07, 2011 4:55 PM
To: arslist@ARSLIST.ORG
Hi Andrew
Ok, I'll do a test Changing the Plugin-Loopback-RPC-Socket to 390626.
This is the msg in the error.log
Fri Nov 25 10:36:45 2011 AssignEng : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)
Fri Nov 25 10:38:45 2011 AssignEng : Timeout during
Glad I could help! I didn't realize you can get to the image directly.
Thanks for teaching me something back :)
Jason
On Wed, Dec 7, 2011 at 2:49 PM, Andrew Hicox and...@hicox.com wrote:
**
HO-LY Mackerel!
You sir, are a genius!
So ... for the benefit of future googlers ... set ${IMAGE}
Your best bet is DMT. DMT has been greatly enhancement in v7.6.4 over 7.6.
As for the order, the order is defined in each template.
Moe.
-Original Message-
From: Guillaume Rheault [mailto:guilla...@dcshq.com]
Sent: Tuesday, December 06, 2011 7:45 PM
Subject: Re: Data migration from
Dear ARSListers,
We at Vyom Labs have scheduled a free webinar on *Maximise Availability
of your Business Applications and Databases*.
Topic: *Maximise Availability of your Business Applications
and Databases*
*Day / Date: Wednesday ,14^th ^Dec, 2011*
*Time: 7:00 pm --
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