Yes, it is ITSM 7.6.03
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: 09 February 2012 17:50
To: arslist@ARSLIST.ORG
Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
Are you
Hi Brien
What you are describing is definitely *not* a normalized data structure as
you are storing and maintaining the linked data in your main form... but
leaving that aside.
The suggestion from Fred would work for small data volumes, but as soon as
you are updating larger volumes you will
The scope of this question is for both Remedy and non Remedy applications. As
your applications are enabled for access from smart phones and tablets, are you
using your existing support model to support the mobile aspect? For example,
are the existing support and/or development teams for the
The form you are looking for is AR System Email Templates. I just created one
record for the header and a second for the footer, with html attachments on
each record.
Once those records exist, you can go into AR System Email Mailbox Configuration
and open up your outgoing email mailbox, then
I just converted my Service call from one that was using WebService plugin to
call its own MidTier to one that just did an internal call because in this
particular test, I’m wanting to test the App server, not the MidTier server…I
can devise a plugin that will test the plugin server is
Well.in my situation, I have a Server Group.so the effort that I'm working
on is to make my Load Balancer 'smarter' so that I can take a node out of
rotation if it's not working, so this particular approach wouldn't quite
work for me, but I agree that in a 'manual' manner, it seems to be a
I will be out of the office starting 02/10/2012 and will not return until
02/13/2012.
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What Fred is saying is avoid the escalation by including your normalization
at time of save or in his second case at time of save of another form (with
a non AR_ESCALATOR user). (Sorry Fred. Just wanted to make that a bit
clearer).
The ONLY way to modify a record without changing the fields
If you don't have access to enterprise level monitoring tools (such as
patrol, MOM, splunk, etc...) and if this is windows OS you could use the
arapi.net and vbscript on the arserver to send an email notification of
error on login or vice versa of healthy login. If you execute remotely,
then this
Hello all,
Having some AR server issues. Something has been happening in the mornings
about 6am in that our service desk can't access Remedy. This started in
Decemeber but only once. Then twice in January and now a couple times this
week. The first few times it resolved itself after about 30
Andrew,
What you provided below would be an example of 'Login' as I described below,
and yes, I agree that that's the 1st step in checking to see if your server
is online and alive, but I'm looking for additional exercise
recommendations. I suggested Login, Search, Service. Another poster
The server is timing out. Make sure your api, sql, filter, and escalation
logs are enabled, and when the timeouts start, grab a copy of the logs then
restart ARS. Look in the logs for the last thing that was taking place and
you will have your answer. It could be any number of things causing
Ron,
A restart of the ARServer closes out all current connections to the DB, and
the startup re-establishes them. So, if one of your connections was causing
blocking of some sort at the DB level and other threads couldn't continue,
then you restarted.you would have cleared up the blocking with
You may want to make sure your script is not using a user in the Administrator
group, so that if for some reason you want to put a server in Admin Only mode,
your script would return a failure and have the loadbalancer remove the server
from the load balanced group if you set admin only mode to
In that case, the extras you might want to look at that I can think of
would be:
- Email outgoing queuing (look at outgoing not sent depth)
- Plugin (could look at success on updating people record)
- Reconciliation Dispatch (look a jobs still running or no
recon
Ah..good point, I hadn't considered that J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, February 10, 2012 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server 'Alive' check
**
You may want to make sure
Ok, so I'm clear about all that... Here's an issue I see at one of our
customer sites, which uses Lotus Notes as an email client.
In most clients our header graphic (company Logo) displays in the body of
the email notification, then the content, then the footer, right.
In Lotus Notes the header
Also, just to throw it out there I know Column Technologies has a Remedy
specific monitoring solution. Not sure what exactly it monitors or how though,
or what it costs for that matter. But I know it is purpose built for ARS.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From:
Additional things to check:
NTE:SYS NT Process Control - is the queue building up and not clearing out?
Application Pending -- is the queue building up and not clearing out?
CAI:Events - is the queue building up and not clearing out?
Thanks,
Sean
From: Action Request System discussion
You may want to look into: http://litmus.com/email-previews
We did this a couple years ago with the Kinetic applications…
litmus.com is a service - that will take your email -- and render it in
tons of email clients -- and then send you the image of the rendering…
Lots of little things to learn
It blows me away how much manual effort we the customer have to go
through to check that the product we purchased is working as intended /
designed!!!
Firstly, the onus should be on BMC to provide this capability for its
own product, secondly if the product was stable and robust perhaps we
Got Remedy? Windward ITS is seeking a BMC Remedy Senior Consultant in Herndon,
VA (see posting below). Please contact me for more details!
Stacey Trammel
Technical Recruiter
703-812-0119
stram...@windwardits.com
**
Windward IT Solutions, founded in 1997, is at the forefront of Business
I think that you will find that the 7.6.03 mid-tier and ITSM consoles are
designed for each other, and that the 7.6.04 mid-tier and ITSM console are
designed for each other, and that they do not mix and match very well.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
Thank you all for the feedback. I should have also mentioned that
modifying the records for no reason is really at the core of the
issue, so the modified by field is a side-issue. Also, normalization
versus denormalization-- it is confusing but as far as I understand it
you would normally
Actually, I meant you do the set on problem but also set a display only,
change flag inhibited command field.
The last filter on modify on problem has a qualification of
Command field = my command and
(db.firstname = firstname and db.lastname = lastname and and and)
That filter then does an
Further addendum:
I did check for Get filters on TMS:Task are there are a bunch. One sets
this field when the enum is non-null and never sets it when null. BUT this
is normally not a problem as I always get all field values and get nulls for
display only fields. Filter name in Q is
Another way I have seen people keep things like this in sync is to use a Join
form
The New Form Problem Ticket/User Join would Outer Join Problem Ticket and
User on ProblemTicket.UserID = User.USerID. It would also have First and Last
Name from Problem Ticket and from User.
Your Escalation
I like that. Nice and clean.
Cheers
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: February-10-12 19:59
To: arslist@ARSLIST.ORG
Subject: Re: Escalation trigger filters without modifying
I will be implementing tomorrow and I am getting the following error.
Any idea how to solve this quickly?
Error generating application list field content. (ARERR 1900)
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Hmm, yeah this is pretty clean, and allows you to do the diagnosis via
the (passive) join instead of via the filter madness. Seems like there
are several tradeoffs with any approach, be it performance or simply
added complexity. I was really hoping to keep *all* the complexity
within an
So on the last evening of the event are you actually going to call it the KEG
party? If so make sure that it is not near a college or military facility.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Friday, February 10, 2012
We saw this error in ITSM 7.6.03 and is because of some Active Link
guides got corrupted.
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:) -- We like to have a little fun at Kinetic.
Yes - we are going to call it a KEG party.
Presentations will be called KEG stands.
An interesting side note -- it starts on Feb 29.
So - we like to say -- Leap into the future with Kinetic Request…
It should be a great event…
We will have two
I want to know how you plan to float your KEG!
Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
512-731-0304
-Original message-
From: John Sundberg john.sundb...@kineticdata.com
Date: Fri, 10 Feb 2012 16:53:57 -0500
To:
He never gave a location. Maybe they rented a boat.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
Sent: Friday, February 10, 2012 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV:Kinetic Enthusiasts Group
Feb 29-Mar 2
Denver, CO
More info: http://www.kineticdata.com/Events/KEG.html
No boats - but their are ski slopes close by.
-John
On Fri, Feb 10, 2012 at 4:38 PM, Tommy Morris
tommy.mor...@radioshack.comwrote:
He never gave a location. Maybe they rented a boat.
-Original
Ok. Now can you give us more details, such as the database you are using and
what the error was?
Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: February 10, 2012 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent help
So now we have the image:
Kegs of beer running down ski slopes while programmers try to schedule their
runs and routes to avoid them, cool!
Don't think I can get there but sounds like a great event.
Daniel
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