Re: FTS Plugin issues in 7.6.04

Hi Nathan, Could you give us some examples of the additional errors as that could make all the difference? In my recent install of 7.6.4 SP2 I noticed that the FTS plugin lines of ar.cfg contained the fully qualified host name and this didn't work for me when I moved my laptop from home to my mob

Re: FTS Plugin issues in 7.6.04

In my testing last Oct-Nov applying SP2 to an SP1 system consistently hosed the FTS plugin, and the only "solution" support came up with was to wait for SP3. I have not seen SP3 do it on three servers so far, and am scheduled to apply it to production this month. From: Action Request System di

FTS Plugin issues in 7.6.04

Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of "error in plugin: ARSYS.ARF.FTS" with different iterations of addi

Re: Performance Tuning

BMC White Paper 85503 "Performance Tuning for Business Service Management" is a good starting point. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers

Re: Performance Tuning

Doug Mueller gave an excellent response almost two years ago regarding this topic (subject: Logic in active links vs. filters). What he outlines is right in-line with your thoughts. http://old.nabble.com/forum/ViewPost.jtp?post=28271031&framed=y Jason On Wed, Mar 14, 2012 at 2:37 PM, Jose Huert

Re: Performance Tuning

Hopefully these types of things are being considered for a future version that may or may not be a major overhaul to the core ARS code. On Mar 14, 2012 5:54 PM, "Axton" wrote: > ** As far as the work is concerned, the net cost of the operations is the > same, when using an active link guide versu

Re: Performance Tuning

If you refresh multiple tables via one active link, it now treats them as one roundtrip between client and server, verified with fiddler. I believe this is 7.6.4 forward, there are good opportunities for some optimization if you see multiple refreshes on unrelated tables (order of refreshes can

Re: Performance Tuning

Oh sure it is. Remove the dead wood Sent from my iPhone On Mar 14, 2012, at 20:08, Rick Cook wrote: > ** I am thinking that the lack of a Run If qualification typical on at least > some of the AL/Filters in a Guide might also speed the processing up - one > less thing to check. > > Rick >

Re: Performance Tuning

That’s a very interesting thought.. I bet it does have a positive impact.. I never really gave that a thought but I bet you are right – theoretically at least.. Joe From: Rick Cook Sent: Wednesday, March 14, 2012 8:08 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subj

Re: Performance Tuning

Yes in regular programing sense it’s a sub-routine. Makes the application light weight. Its not the hardest hitter of them all when performance tuning an app, but it does help in the end. It probably accounts to trimming down the size of the app by at least 5% if not more.. Joe From: Jason Mil

Re: Performance Tuning

As far as the work is concerned, the net cost of the operations is the same, when using an active link guide versus an active link, to perform some set of actions. The difference should be negligible. Now, if you could somehow send one request to the arserver and retrieve the data for all the tab

Re: Performance Tuning

I am thinking that the lack of a Run If qualification typical on at least some of the AL/Filters in a Guide might also speed the processing up - one less thing to check. Rick On Wed, Mar 14, 2012 at 7:55 PM, Jason Miller wrote: > ** Ah, I am following you now. Instead of having multiple sets of

Re: Performance Tuning

Ah, I am following you now. Instead of having multiple sets of redundant Active Links (say to refresh a set of tables) for different actions, put one set in a guide and then you just need individual ALs to call the guide instead of duplicating the action ALs for different conditions. Basically ma

Re: Performance Tuning

My arserver is never close to 100% utilization; in fact it is rarely above 10% utilization. I don't see that the arserver needs the work to be offloaded. What I do see is that those 60 round trips to the server to load a form increases the page load time by 20 seconds. On Wed, Mar 14, 2012 at 4:

Re: Performance Tuning

The things that slow down applications the most are the work the database has to do and the chatter on the network. Both of these things can be address 90% through application design. What do I mean by application design? In it's simplest form, I mean "the way you store and reference data." The

Re: Performance Tuning

About the recommendation of using AL instead of Filters to increase performance, I know that BMC recommends it, but I think that is a big mistake. In fact it can increase performance, but at the price of degrading the business logic layer. I can explain it with an example: Tell a Java developer to

Re: Performance Tuning

Its not a hard hitter but it accounts for smaller cache sizes by reusing code instead of recreating it everytime its required.. Useful when every run counts.. Wont make a big difference if your application footprint is small. Joe From: Jason Miller Sent: Wednesday, March 14, 2012 4:45 PM Newsg

Re: Performance Tuning

Hi Joe, Can you expand on why using an guides (particularly AL) increases performance? Thanks, Jason On Wed, Mar 14, 2012 at 7:52 AM, Joe Martin D'Souza wrote: > ** > > You could add a few more to that jar that I can think at the top of my > head... > > #15 Select appropriate Refresh Option for

Re: invalid relational operator exception from QualifierInfo

I would suggest you to turn on the SQL log to see what is sent to the database. The error is an oracle one, so an SQL is sent. El miércoles 14 de marzo de 2012, Anthony Jurado Jr escribió: > Hi, > > I have a Java program which uses getListEntry(). I use a QualifierInfo > object to create the qu

invalid relational operator exception from QualifierInfo

Hi, I have a Java program which uses getListEntry(). I use a QualifierInfo object to create the qualification for getListEntry. The qualification looks like this: QualifierInfo qualifier = remedyConn.parseQualification(arForm, "'Associated Asset' = \"atl01a\""); Which results in this ex

Re: perl soap lite examples

No problem. Sorry for blasting the arslist, the blocked attachment emails kept coming from scanmailale...@ecolab.com so I assumed that was the arslist attachment scanning process. A few years back it took me quite a bit of time to figure out this process, with a lot of help from google. Stumbling

Re: perl soap lite examples

Yea it got to me too - just that I could not extract them from the zip file after they got to me.. I was however able to extract the files from the zip files placed on the dev community site.. -Original Message- From: Misi Mladoniczky Sent: Wednesday, March 14, 2012 3:14 PM Newsgroup

Re: Escalation to delete values?

I will...thanks for the suggestion! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Wednesday, March 14, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation to delete values? ** You might also consider using the form's

Re: perl soap lite examples

Hi, Thank you Andrew. I have often found difficulties when trying both to consume and publish Web Services. They just ARE NOT the easy thing they are supposed to be... All the attachments actually got through to me. So the blocking took place somewhere after ARSLIST. Best Regards - Misi,

Re: Avoiding pop-ups while requiring input - resolved

Awesome.. Joe From: David Durling Sent: Wednesday, March 14, 2012 2:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input - resolved ** I hid the submit button & most of the menu items for that form, and since I had a cus

Re: Avoiding pop-ups while requiring input

No problem!There still may be some cases where a system error that uses a pop-up will be encountered despite my attempts to avoid pop-ups, so the prompt bar option sounds like a good feature for me to look at if/when we go to 7.6.4. Thanks, David > -Original Message- > From: Action

Re: Escalation to delete values?

** You might also consider using the form's archiving function.  Go to Form-->Form Properties and set the Archiving to "Delete from Source".  Then you set a qualification and a time, just like an escalation.    In fact, my Server Statistics form already has archiving setu

Re: Escalation to delete values?

Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 14, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation to delete values? ** Richard, Small but important CORRECTION Application-Delete-Ent

Re: Escalation to delete values?

I’ll take a look at them. Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 14, 2012 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation to delete values? ** Richard, Depending on your require

Re: perl soap lite examples

Here are text versions to try and get around the attachment blocking. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Andrew C Goodall Sent: Wednesday, March 14, 2012 12:09 PM To:

Re: perl soap lite examples

Good grief - got blocked again. Ok - go here if you're interested: https://communities.bmc.com/communities/docs/DOC-18743 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518

Re: Escalation to delete values?

Richard, Small but important CORRECTION Application-Delete-Entry $1$ Application-Query-Delete-Entry I forgot to type form name on the second option.. You could have an escalation run on a control form if you are using the second option, which will be a lot quicker than the first individual

perl soap lite examples

For anymore who is interested these are some Perl SOAP::Lite examples for opcreate, opset, opget, and opgetlist. I haven't used these in a while, but remember it took me a while to figure out how to consume the remedy web services in perl - so thought these may help someone else out. http:/

Re: Escalation to delete values?

Richard, Depending on your requirements on how you could retrieve the results of what you want to delete, one of the following Run Process actions would be your good friend.. Application-Delete-Entry $1$ Application-Query-Delete-Entry Joe From: richard@bwc.state.oh.us Sent: Wednesday,

Re: Performance Tuning

Nice! I’ve done better.. I’ve crashed servers :-) We shouldn’t forget about tweaking the DB. Often many leave the DB at default settings. This in my opinion could never be optimal settings. For e.g. the MS-SQL server had its default packet sizes during the version 6.5 days at 4096 K. I recall e

Escalation to delete values?

I normally do the infrastructure tasks but now I want to move into being able to work with forms, filters, escalations, etc. What I want to do is to use an escalation to delete a huge amount of server statistics entries from a system. Is it possible to use an escalation to do this? If so, how do I

Re: Performance Tuning

limit AIE, put it on its own queue and limit the number of Threads to account for CPU usage.. I put all 32 cpu's at 85% once.. lol On Wed, Mar 14, 2012 at 12:29 PM, Joe Martin D'Souza wrote: > ** > > Another one.. Disk fragmentation on the database server can often lead to > latency I was told

Re: Performance Tuning

Another one.. Disk fragmentation on the database server can often lead to latency I was told way back in the days.. I’m sure that is still applicable.. Solution is to defrag the disk on regular maintenance cycles.. Joe From: patrick zandi Sent: Wednesday, March 14, 2012 11:32 AM Newsgroup

Service Calls and $PROCESS$ Application-Copy-Field-Value

Hi, I am doing a service-call with a Request ID specified, as I need access to the database values. The problem is that I adding values to a Display-Only-field with $PROCESS$ Application-Copy-Field-Value, and all field values are NULL. The reason is that the system only brings up database values

RESOLVED: Web Service GetList issue

The issue is resolved. We were sending the incorrect qualification. The correct qualification is 'DeviceException'="Yes" And incorrect qualification we were sending Yes Also, I was able to remove startRecord and maxLimit parameters from Input Mapping successfully. Thanks, Wirasat From:

Re: Performance Tuning

I want to thank all of you who contacted me directly or replied back to the list. I now have all that I need and all of it is very good. Thanks everyone. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com [cid:image001.png@0

Re: Performance Tuning

I agree:: Joe.. autorefresh, reconciliation engine, AIE On Wed, Mar 14, 2012 at 10:52 AM, Joe Martin D'Souza wrote: > ** > > You could add a few more to that jar that I can think at the top of my > head... > > #15 Select appropriate Refresh Option for menus depending on their use (On > Connect, O

Re: Performance Tuning

These are for 7.6 - I don't know about 7.1 BMC Remedy AR System Server 7.6 Performance Tuning for Business Service Management http://documents.bmc.com/supportu/documents/90/37/199037/199037.pdf The mid-tier deployment guide is from: https://communities.bmc.com/communities/docs/DOC-1816

Re: Performance Tuning

You could add a few more to that jar that I can think at the top of my head... #15 Select appropriate Refresh Option for menus depending on their use (On Connect, On Open, 15 Minute Intervals). #16 Use Active Link or Filter Guides where possible. #17 Refresh your table fields only when necessary

Re: Performance Tuning

Hi, You may find some information here: http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by

Re: Performance Tuning

** Me too! From: "Barber, Sue" To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2012 9:05 AMSubject: Re: Performance Tuning ** I would be interested in that as well!   Sue   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher

OT - Performance Tuning

Is it Friday yet! ---> Funny!!#10 keep your application design simple From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, March 14, 2012 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Per

Re: Performance Tuning

MPSO!!! You bring back old memories! Joe From: patrick zandi Sent: Wednesday, March 14, 2012 10:13 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Performance Tuning ** I am looking at a jar in front of me.. it says the following:: #1 use indexes appropriatel

BMC Communities: no more "Developer Network"

(heads-up from listers also on BMC Communities) For many (good) reasons, the *technical *area to *learn, share & interact*about all *Products and Solutions* from BMC (BMC Atrium, BMC Remedy, BMC Control-M, BMC Bladelogic, etc.) has been renamed "Product Forums"

Re: Performance Tuning

I am looking at a jar in front of me.. it says the following:: #1 use indexes appropriately #2 use efficient queries #3 consider using set field action in filters instead of AL #4 avoid using filters which perform run process to run a macros (old) ##5 stagger escalations times #6 use direct sql, $P

Re: Performance Tuning

I would be interested in that as well! Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 14, 2012 9:54 AM To: arslist@ARSLIST.ORG Subject: Performance Tuning ** Does anyone kno

Performance Tuning

Does anyone know where I can find a Performance Tuning guide or white paper for the following AR System Server versions? 7.1 and 7.6.04. I have gone through the Optimizing and Troubleshooting Guide for both versions but I thought there was a more detailed Performance Tuning guide out there som

Re: SRM Read-Only Questions

Hi, Mo. If they have to acknowledge the information, then it really can't be read only, right? You can have a "question" (your disclaimer) and an "answer" (their acknowledgement) but then not do anything with it. You don't have to map it to the back end fullfillment form. Steve B.

Re: SRM Read-Only Questions

How about putting the disclaimer information in the Instructions box? Then make the last question a check box: "I have read the Instructions at the top." On Tue, Mar 13, 2012 at 11:09 PM, Mohamed Abdelaziz wrote: > ** > > Has anyone been successful in finding a way to provide a read-only >

Re: Mid-Tier Caching Endeavors

Hi, That is interesting to hear. There are plans to install SP3 here, but this will probably be a while before they get to it. I guess that way to match a users group-mask against the cache will still work the same way. In other words it will still strip away any None-groups before doing the mat

Re: Web Service GetList issue

Select support XSI in your output mapping Regards, Prasanth From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: 14 March 2012 01:50 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service GetList issue ** Yes, I have removed the