It is actually easier than that. There is a base form that the ADT PDT and SRD
are made of, (user displayed form is a join form) I can't remember the exact
name off the top of my head right now, but I have been able to successfully
change the data on the base form for the company and
Dear Members,
Has anyone created/modified record in remedy with the help of APIs. If yes.
please let me know. We are trying to integrate IBM Tivoli Identity Manager
and trying to find if ITIM can create/modify records with the help of
Remedy APIs
AR Server : 7.5
ITSM : 7.0.03
Database :
We are trying to approve/reject Remedy changes by with the help of emails.
We are trying to put a keyword Approve Reject on the email body which
will be parsed in Remedy for the approval or rejection. I am not sure how
to parse this in Remedy. Please let me know if any one has done this before.
Hello List,
There are still 2 weeks to go in the ARSmarts 2.8 beta program.
Remember: the 2.8 version of ARSmarts now takes full advantage of the
Overlay through all functionalities of ARSmarts (Navigate, Compare,
Document, Grapher, ...).
You can register here:
Of-course, many people and much software have updated records using the API.
BMC for example uses the API in the User Tool, in the mid-tier, in its ITSM
processes such as the Recon engine, etc.
In fact, it may be quite difficult to modify records without the API J
Meta-Update modifies
Hi Guys,
Have any one noticed a major Memory/CPU consumption of the arserverd
process in Linux environment.
Please find the environment details below:
*ARS version :* ARS 7.6.04 SP2.
*ITSM Version:* ITSM SP2.
*Linux Version :* RHEL 5 Linux kernel 2.6.18
*Database :* Oracle 11g R2(64 bit)
We are
John:
Have you tried turning on some logging (API, SQL, etc) to see what work
arserverd is doing?
--Phil
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John
Sent: Monday, April 30, 2012 07:00
To: arslist@ARSLIST.ORG
Subject: Heavy
Hi Phil,
Thanks for your quick response.
Actually the issue is not bound to any particular activity. It happens
whenever we are performing an admin activity. Since we have the
'Development Cache' mode on,its impacting the user actions also.
PS: Most of the time out issues are not logged in the
Hi All ,
I am getting below error in arerror.log file
Mon Apr 30 05:29:37 2012 390603 : Value does not fall within the
limits specifi
ed for the field : (Pattern - [0-9][0-9][0-9]) :
Testing:CircuitInventory :Customer VCI (ARERR 306).
Could you please guide me how to resolve my issue.
What value are you trying to set for that field. It looks like yo have a
pattern that will only except a set of three numbers
_
John Atherly | APC by Schneider Electric | Information, Process
Dear ARSListers -
This is a reminder of the next Washington D.C. Area Remedy Users Group
(WARUG) meeting on Friday 4 May 2012, again at the Booz Allen Hamilton
auditorium in Mclean, VA at 8283 Greensboro Drive from 8am to 1pm. The
agenda for this meeting is as follows:
8:00am -
Depends on what sort of records you are talking about too?...
If user profiles/records There is a Remedy adaptor mentioned here...
http://www-01.ibm.com/support/docview.wss?uid=swg21396546S_CMP=rnav
Andrew
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Yes your right we are setting only three numbers (The Database in put
length is also 3).last two day we are getting the error .what could be
the reason could you please let me know .
Thanks in advance
On 4/30/12, John Atherly john.athe...@schneider-electric.com wrote:
What value are you trying
Check to make sure there is no space (or spaces) after or before the 3
digit entry.
K
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Monday, April 30, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Subject:
John:
It's normal to have arserverd consume substantially more resources after an
administrative operation. All the processing threads are updating their
caches. Having Development Cache turned on will help spread out the surge in
resource demand because it allows each thread's cache to be
Does anyone have an example of creating an ARFilter plugin using c++. All the
examples I have use plain c and I need the ability to do a try ... catch around
a part of the code.
Thanks
Fred
___
UNSUBSCRIBE or
This seems to have a pretty comprehensive overview on how to mix your C and
C++:
http://www.parashift.com/c++-faq-lite/mixing-c-and-cpp.html
In theory, you should be able to write your plugin as C++ and include the C
headers as extern C as outlined in section 32.3.
Axton Grams
On Mon, Apr 30,
Yes, if I disable the grouping the records show. Thanks for the suggestion
though :)
Jason
On Mon, Apr 30, 2012 at 9:16 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Jason,
With the little testing I have done with table grouping, I have found that
it displays all of the groups,
What grouping are you using?...is it possible that the value you are
grouping on is null in that record?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 30, 2012 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue
Hello all you 'listers out there.
Well, we (I mean Jason Miller of Sharp Healthcare) have just finished
putting the finishing touches on the application that manages our
submissions. Make sure you have popups enabled and go here
http://www.wwrug.org/register to create your WWRUG account to
on our Solaris server with tomcat and webservices here is the date/time strings
We are on Central Daylight Savings time. Following is a date from a year ago:
April 4th, 2011 15:27:46
ns0:Create_Date2011-04-27T15:27:46-05:00/ns0:Create_Date
-Original Message-
From: lisa.ke...@te.com
Hi listers, I would like to know if anyone is experiencing performance issues
with 7.6.04 sp2 or sp3 (ITSM and ARsystem) on windows server 2008 vm's with MS
SQL Server db. High memory usage, memory not reclaimed, high cpu usage or
anything else related to performance. Your input will be
This is the format of the required string for the web service that I am
working on currently (SPML for OIM integration)..
I just tried the format -MM-DD hh:mm:ss.sss which worked on SoapUI for
me.
So todays date midnight would be 2012-04-30 00:00:00.000
It needs a string input when
Does anyone know how to monitor the java processes that are started on the
arserver via the armonitor config file using the jconsole or jvisualvm? Have
tried but with no success. Is it even possible?
Thanks
JRW
___
I think javasystemsolutions provides something:
https://communities.bmc.com/communities/thread/54095
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
Joseph,
In order to use JConsole, if I remember correctly, you must add some items to
the startup and assign a port and such, have you modified the armonitor.cfg
file to add that information?
-Original Message-
From: Action Request System discussion list(ARSList)
Yes I have tried that but when I restart the arserver I get plugin errors.
Here is what I have tried.
-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=8086
-Dcom.sun.management.jmxremote.ssl=FALSE
-Dcom.sun.management.jmxremote.authenticate=FALSE
I have set up Java processes from armonitor.conf like this (Plugin Server
as an example):
/path/to/remedy/apps/java/jre/bin/java
-Dpname=PluginSvrMain
-server
-Xms128m
-Xmx512m
-XX:PermSize=32m
-XX:MaxPermSize=32m
-XX:+UseConcMarkSweepGC
-XX:-UseParNewGC
What are the errors you get when you run that? You said you get errors, but
didn't specify what kind :)
I copied the line out of my armonitor.cfg file and executed that command line
with your 5 lines attached to the end of the command line and the plugin server
started up without error. I
Hi Folks,
Sorry to be late to this party... I have an open issue with ColumnIT
regarding DST and web services. From my observation, it appears that the
web service assumes EST instead of EDT if no timezone information is
present in the query (I'm in NC). Here is a more complete description of my
I figured it out! The Company name had a comma in it like My Company*,*Inc.
I added zzz Company and noticed that the new zzz company worked fine but
the problem child which used to be the last group in the list still had the
problem. I removed the ! which didn't do it and then I removed the ,
I would get a pluginsvr not found when opening the Overview console. But now
it is working and I don't get the error.
Thanks to LJ and everyone for your help.
___
UNSUBSCRIBE or access ARSlist Archives at
LJ you're a moderator now. Way to step up to the plate!
Date: Fri, 27 Apr 2012 12:06:51 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish)
clone for Remedy QA - BETA
To: arslist@ARSLIST.ORG
**
You can’t back down from critical
That desperate huh J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Monday, April 30, 2012 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy QA -
Hi Fred,
Thanks for the tip about hwclock. I had no idea.
My Mid-tier (and thus webservices) are running on a Linux VM.
Can you tell from the following if my system is set correctly? I am unable
to locate any hardware clock settings on the VSphere client that I have
access to, but I have limited
Hello World!
In remedy 7.6, there is an application menu of the left hand side of the
SHR:Landing Console.
I've spend the best part of an hour searching through doco, and google trying
to find a way of adding a link to an existing from to this menu
EG:
* Legacy remedy (menu name)
o
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