CMDB - RE Job performanace issue

Hi List, We have one RE Job but its taking much more time to process the records than it should take... Its processing only 12 records per sec..instead it should process 60 records per seconds... CMDB Version- 7.6.04 All possible suggestions are appreciated -Harry

CMDB 7.6.04 –RE Job performance issue

Hi List, We have one RE Job but its taking much more time to process the records than it should take... Its processing only 12 records per sec..instead it should process 60 records per seconds... All possible suggestions are appreciated -Harry

Re: WARNING: 7.6.X DDM AND ITSM

Guillaume With all the money and resources that BMC spent on DDM,they could have just paid Misi from RRR to make RRR|Chive prettier, i.e. essentially having a GUI and colorful reports so management **thinks** it's enterprise ready. Our customers have told us, and BMC, the same reference

SSO with IIS and Tomcat - Anonymous and Windows Authentication

Hi, I have configured Remedy to use SSO using the instructions in AREA_SSO_ALL_v206MT_v209AREA zip file. Environment ARS 7.6.04 Windows 2008 64 bit IIS 7.5 Tomcat 6 I’ve updated the server.xml file in the apache conf directory to include tomcatAuthentication=false In IIS I have disabled

SSO with IIS and Tomcat - Anonymous and Windows Authentication

Phil I’ve read that in IIS both Anonymous and Windows Authentication should be enabled, but if I enable Anonymous authentication the login page is always displayed to the users stopping SSO from working. I'm pleased the JSS documentation was of assistance :-) Unfortunately, this advice

blank webpage after clicking on KB article.

Hi All, Users are getting blank web page after clicking on KB Articles. The KMS Config does not have any connectivity errors with AR Server or Hummingbird. Environment: Windows 2003 AR Server 7.1 RKM 7.2 with patch 005 Mid-tier 7.5 Please suggest Thanks Rambabu Rudra Sr

Configuring a Solaris 10 server to run as an Escalation server – Pointers Needed

Good Morning Listers, *The Problem:* We have lots of escalation traffic running on our system, which causes our current Windows Escalation server to be over-taxed. To the best of my knowledge, there is no way to run escalations on more than one server at any given time. *Solution

Re: Remedy Startup

Andrew, You are correctSQL Server is reporting itself as online, when it's not fully available, and this is screwing up Remedy because it's trying to connect to a DB that's not yet available. I'm looking for a way to delay that startup -Original Message- From: Action Request System

Web Services Error

AR Suite 7.6.04sp1 Win 2008r3 64bit MSSQL 2012 64bit I am trying to establish a connection to a wsdl on a non-AR site but I keep receiving an error concerning certificate issues. sun.security.validatorexception:pkik path building failed: I have obtained a signed certificate for the site and can

Re: Remedy Startup

Use a batch file to start the appropriate applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Remedy Startup

You want to delay the startup of the AR service.  Here is an article that should give you everything you are looking for: http://support.microsoft.com/kb/193888  Enjoy! From: Longwing, LJ CTR MDA/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent:

Re: Remedy Startup

There's an environment variable that you can set to a numerical value - V_WAIT_BEFORE_STARTUP - that will be read by armonitor and it will wait that many seconds before it starts the server. For example, V_WAIT_BEFORE_STARTUP=300 would be a 5 minute delay. One thing to note though is that

Re: Remedy Startup

Unfortunately this may not help. For some reason there can be a delay between when the SQL Server service announces that it is up and when it is ready to accept connections - if the Remedy server starts during this time it is unable to connect and quits. Armonitor will restart it but if this

Re: Remedy Startup

If only it did. That particular article is essentially useless to me. It essentially says 'just set your dependencies and you should be good', but I have the dependencies set properly and I'm not goodthe issue that I'm specifically having is that one of their own products is incorrectly

Re: Remedy Startup

Ok Mark, first off, Thank you, that worked the miracle that I needed. Secondly, why isn't that documented anywhere? I have spent roughly 10-15 hours trying to 'fix' this particular problem reading every document I can find, scouring the web, utilizing countless resources to try and do exactly

Re: Remedy Startup

My apologies.  Didn't read carefully.  You may want to set the dependency for ARS to a service that starts later, maybe something like 'spooler'.  Just a thought. From: Longwing, LJ CTR MDA/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday,

Re: Remedy Startup

Again you didn't read :)I did that and it didn't help. Mark Walter's undocumented environment variable did work though :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Avy Mann Sent: Wednesday, June 13, 2012 7:29

Re: Remedy 7.6.04 Logon Audit Data

Hi, As for the Historical License Usage form, with supposedly should keep track of each session, I still am of the opinion that it is faulty. And as LJ said, it does not track Read-license-users. And it definitely does not track Application licenses. The best way is to use the User-logging

Re: Remedy Startup

There are a number of KB entries that mention this - https://kb.bmc.com/infocenter/index?page=contentid=KA333064 - for example, but I agree it would be helpful if it was in the docs somewhere too. I've raised a documentation defect/RFE to request that this be added the AR manual somewhere.

Re: Development question

Hi, If you walk your table, and then perform a service-call to the details-records one at a time. Whatever happens inside that service-call (a push-fields to the details-record in this case), will be committed to the database before the service-call exits. This will then enable you to do a

Re: Remedy Startup

That’s a pretty cool setting.. Don't even need to tweak the registry if you do not want to, to create service dependencies.. 1) Is that really not documented anywhere? When was it introduced? What does the V in the V_WAIT_BEFORE_STARTUP stand for? 2) While it’s a nice setting that would get

Re: Migration from Solaris/Oracle to Windows/MSSQL

Hi, Do a fresh install, import the definitions (maybe using Migrator). But use RRR|Chive instead to move the data. It is faster and more robust in this regard, and is designed to handle a high volume of records. Documentation, no login required: https://www.rrr.se/c/doc/rrrchive/?arslist

Re: Remedy Startup

Mark, Thank you again...you may have just added the KB into my 'toolset' again. I have long ago written off this resource as not useful to me on a daily basisI just went and searched on the search string I would have used to try and find this article, and the one you provided was the

Re: Remedy Startup

You can also set a value in your ar.cfg file: Db-Connection-Retries = Number of times the AR System server tries to reestablish a lost connection to the database. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Development question

Very happy until reading your last sentence :) I can't provide a development based on a bug. If someday BMC solves it, then my development will crash. Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/

Re: Development question

Hi, Well, I don't think it's a bug, and I don't think they will fix it. I suggest that you try it, and then ask BMC if this is as designed. The consistency of this bug is thorough, and I have depended heavily on it in an internal RRR-system I built right after 7.6.04 was released. Best

Re: Remedy Startup

Hi Folks, A quick strings on the 7.6.04 Solaris version of armonitor reveals the following: V_WAIT_BEFORE_STARTUP V_WAIT_BEFORE_POLLING V_POLLING_INTERVAL V_NUM_POLLS V_POLLED_RPC_PROG V_SERVER_NAME V_USER_NAME V_PASSWORD V_LOGFILE_NAME V_EXECUTABLE Maybe V is enVirement? :-) Larry On Wed,

Re: WARNING: 7.6.X DDM AND ITSM

The problem comes down to evaluation process. Generally people do some sort of paper based RFP and they ask things like: a) Do you have SSO (yes) b) Do you have Surveys (yes) c) Do you have Calendars (yes) d) Do you have SRM (yes) etc…. Then - an implementation time - you find out -- yes it

Re: Remedy Startup

According to the documentation, this defaults to 100, retries every 15 seconds, and only applies to an already started and connected remedy server to a db that goes away in the middle of operation...I did not see that this particular option applied to my situation :) -Original Message-

Re: Configuring a Solaris 10 server to run as an Escalation server – Pointers Needed

You could probably add some version of $SERVER$ = hostname into your escalation qualifications - therefore pinning the escalation to run on the named server. -John -John On Wed, Jun 13, 2012 at 7:26 AM, Ron Tavares ron.tava...@gmail.com wrote: ** Good Morning Listers, *The Problem:*

Re: Remedy Startup

Is there somewhere that variables like this are defined? These would seem to be good things to know?? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Wednesday, June 13, 2012 9:12 AM To:

Re: Remedy Startup

I do not have access to it at the moment, but it may be worth checking the ar.h file if you have the API option installed on your AR Server.. This file is the heart and soul of the AR System API, and should have these defined in it.. Joe -Original Message- From:

Re: AIE Re-Install

this line is making me think that the installer you're using is an older SP than the version you currently have installed. (Jun 11 2012 04:35:04.057 PM -0500),INFO,com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask, LOG EVENT

Re: Fwd:AIE Re-Install

to me that sounds pretty self-explanitory. it looks like you're trying to use the 7.6.04 SP0 installer over top of a 7.6.04 SP1 installation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Re: Remedy Startup

I'd set the ARS service to Automatic (Delayed). We have to do that here for a different reason (too much startup activity is causing the RDP host service to fail) ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Remedy Startup

That is only on option on Windows Server 2008 and beyond :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven Sent: Wednesday, June 13, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup I'd set the

multi-tenancy SLA

Hi All, I have a multi-tenancy environment and currently the SLA does not get attached when a ticket is transferred from one tenancy to the other. The requirement is basic: Attach SLA. Any feedback would be appreciated.

mutiple addresses for one user account

Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an

Re: mutiple addresses for one user account

Sorry: ARS 7.5, patch 007 Solaris David D. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 12:15 PM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user

Re: mutiple addresses for one user account

We do this an have had no issues.. except my favorite typos or : or something dumb. Can't fix stupid. On Wed, Jun 13, 2012 at 12:16 PM, David Durling durl...@uga.edu wrote: Sorry: ARS 7.5, patch 007 Solaris David D. -Original Message- From: Action Request System discussion

Re: mutiple addresses for one user account

In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just

Re: mutiple addresses for one user account

It will work, use semi-colon, else the email engine may reject it unless you have it config'd to recognize commas. If you have an integration in place to update people records it could get overwritten. Regards,   Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com

Re: mutiple addresses for one user account

There was a bug with the Notify processes within the AR System. I think it's still in 7.6.04. You can have a large character filed for the To: on your form. The To: field on the AR System Email messages form is also large character field. However a bug in the Notification workflow trims the

Re: mutiple addresses for one user account

Thanks for the caution - this is actually just 2 mailing list addresses, so managing addresses shouldn't be a problem in this instance. (If I don't use the same message to mail the lists, people signed up for both lists will receive 2 messages.) David -Original Message- From: Action

Re: mutiple addresses for one user account

Thanks, good to know that in case it comes up. David D. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, June 13, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses

7.6.04 Exporting reports for import into another server

Hello Listers; We have a production environment with multiple ARS and Web reports that have been created over time by a variety of admins and users. We want to put those reports on a Development environment for refinement and ultimately move them back into Production and to a DR server. When

Re: Migration from Solaris/Oracle to Windows/MSSQL

For the data move there is also Meta-Update. It isn't as free as RRR|Chive but very flexible. If you are moving like for like ITSM version (you didn't mention the versions or if it is even ITSM) then RRR|Chive will do the trick. If you need to massage data, relationships, CMDB classes, roles

Re: mutiple addresses for one user account

Actually that depends on how you are sending the messages. Since he is on Solaris, if he is using normal Unix methods of sending emails then he will want to use a comma as the separator (since that is the separator as defined by Unix sendmail type processes) and make sure the

Re: mutiple addresses for one user account

Are you kidding? That was a bug back in 6.3. BMC still has not fixed it? I thought it had been fixed so I am glad this came up as part of the discussion. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman,

Re: mutiple addresses for one user account

Yes I think it was 6.3 that we stumbled on it. We keep hoping and checking the release notes. Haven't seen any reference to it being changed. As we get ready to upgrade to a new version it's something we test to see if we can go back to the Notify workflow. Still seems to be there. Dave

Re: Remedy Startup

Once the AR docs turn into a wiki on docs.bmc.com we'll be able to add comments. Not as good as these gems automatically being included by BMC but at least we can add them as we find them. I believe the idea is that the documentation team will be reviewing and updated as appropriate. That or if

Re: 7.6.04 Exporting reports for import into another server

Ray - Simple method when you're not talking about 100s or more...open Report Console, search for all. Highlight the record, then drop down to the attachment field, right click, Save as x. Do the reverse in DEV. Create new, right click and add the report you save earlier. Sent via

Re: Remedy Startup

Maybe this kb is more applicable: https://kb.bmc.com/infocenter/index?page=contentid=KA333064 A search of remedy delay startup hits that as number 1. Axton Grams On Wed, Jun 13, 2012 at 8:15 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: If only it did. That particular article is

Re: Remedy Startup

If only google and other search engines were indexing the BMC knowledge base. One would probably find that solution relatively quickly. Axton Grams On Wed, Jun 13, 2012 at 8:42 PM, Axton axton.gr...@gmail.com wrote: Maybe this kb is more applicable:

Re: Remedy Startup

The only thing i can think to do is.. Keep the startup of your ar server service manual.. And only when you can login to your SQL Management studio with ARAdmin login you can start the service.. but off course it will be manual thing... which is not always recommended but still worth a try to