Atrium Reporting

2012-07-24 Thread Bob Lind
Is there a good way to report on a collection of Assets and the CI history/audit in one report? I know how to view changes to things like status on an asset by asset basis. And I can imagine how to develop a join form or crystal report to show status changes to a collection of assets. But is

Re: Returning to Remedy after a long hiatus

2012-07-24 Thread pritch
Welcome to the 'Hotel California' - you can check out any time you like, but you can never leave. - Original Message - From: "Rick Westbrock" To: arslist@ARSLIST.ORG Sent: Tuesday, July 24, 2012 6:34:08 PM Subject: Returning to Remedy after a long hiatus Hello listers- Some of you migh

Re: Returning to Remedy after a long hiatus

2012-07-24 Thread Tauf Chowdhury
And if you're really into the whole "pain is pleasure" thing, go right into working on SRM! :) Sent from my iPhone On Jul 24, 2012, at 7:27 PM, Susan Palmer wrote: ** Hi Rick, Always nice to have fellow Remedy folks return! Hold on for an interesting ride. Susan On Tue, Jul 24, 2012 at 5:34

Re: Returning to Remedy after a long hiatus

2012-07-24 Thread Ray Palla
Et tu Brute? Welcome back to the future, Monsignor Rick! R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, July 24, 2012 5:58 PM To: arslist@ARSLIST.ORG Subject: Re: Returning to Remedy after

Re: Returning to Remedy after a long hiatus

2012-07-24 Thread Susan Palmer
Hi Rick, Always nice to have fellow Remedy folks return! Hold on for an interesting ride. Susan On Tue, Jul 24, 2012 at 5:34 PM, Rick Westbrock wrote: > Hello listers- > > Some of you might possibly remember me from several years ago when I was > working at a large national retailer. I was on

Re: Returning to Remedy after a long hiatus

2012-07-24 Thread Easter, David
Welcome home, Rick. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary particip

Returning to Remedy after a long hiatus

2012-07-24 Thread Rick Westbrock
Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as

Re: Request for expertise on BMC Web login cookies

2012-07-24 Thread Axton
One problem with IP based solutions is that when part of your user base is behind a NAT, they all get directed to the same server. Never used the HTTP header method, but from what I'm reading, unless you have a situation that warrants an HTTP header, writing iRules is probably more work to impleme

Re: Request for expertise on BMC Web login cookies

2012-07-24 Thread Ray Palla
Thanks Axton; Perhaps the better question is: For sticky sessions what is the preferred (best practice) method: Cookies, HTTP Header, IP Based Solutions? Opinions? R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday

Re: Request for expertise on BMC Web login cookies

2012-07-24 Thread Axton
JSESSIONID will track each unique user session. Ideally, your load balancer should create it's own cookie to track the session. This will be the most reliable means of keeping the right user on the same mid-tier server. The other have to do with keywords (GKW), etc. See http://support.f5.com/kb

Looking for development work in the Philadelphia area

2012-07-24 Thread Grey Johnson
Anyone hear or know of any Remedy development jobs in the Philadelphia area or companies hiring developers? I have two years experience in Remedy 7.5 and I am looking for a full time position in a company that will challenge my abilities. __

Re: SRM Data Visualization Module

2012-07-24 Thread Carl Wilson
Hi, unfortunately the main part is defined in the compiled jar file. You do have some control over the HTML Definitions with respect to what is displayed and can play with these somewhat. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion

Request for expertise on BMC Web login cookies

2012-07-24 Thread Ray Palla
Listers; This question has been raised by security; = Need to identify the correct Remedy cookie that gets presented to the browser once authenticated. ...Peak at the cookies presented to a browser after a successful authentic

SRM Data Visualization Module

2012-07-24 Thread Shawn Rosenberry
Hi List, We are currently in the process of moving to 7.6.4 and with it we have a new look and feel for SRM. Unfortunately, not everyone is a fan of the new look especially with how the Title and Description of our Services is being cut off. So far I have been unable to find much in the way for

Re: Counter

2012-07-24 Thread ITSM.Support
Hi, We can have solution as below to achieve this. Take a Configuration form (Regular Form) to store Form Name, View Name and View Access Count. Insert a record of each Views along with Form Name and View Access Count =0 respectively in the config form. Create a display only field (say z

Re: Migrating data from DEV to QA

2012-07-24 Thread KathyMorris
** Hi, Will I be able load the data using the data load wizard. Clean up the data, and then export out selected foundation data records from DEV into QA? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Friday, July 20

Re: Using a BIRT Editor to Create or Modify Web Reports

2012-07-24 Thread Howard Richter
David Thanks. This was the type of information I was looking for for the past two months Take care Howard Sent from my iPhone 4 On Jul 20, 2012, at 8:24 PM, "Easter, David" wrote: > ** > All, > >I'm pleased to announce that BMC has created a white paper that describes > how to use a

Re: LoadRunner User simulation

2012-07-24 Thread Armen Avedisijan
But also be careful not to oversimplify your tests. If for example testing focuses on Incident Management, one transaction would normally be new incident creation and test would need to create a valid new incident regardless of the type of testing. Running concurrent ITSM transactions does not m

Issue in AIE

2012-07-24 Thread Manoharan, Karthik
Hi Listers, I'm trying to load CIs from CSV to BMC_ComputerSystem using AIE, I have 84 Field mappings in CI Class Mapping and 1000 records in CSV. I have one AIE instance running on server. I'm facing 2 issues here 1) Everytime I try to run the Data Exchange the AIE instance stops mid wa

Re: Using a BIRT Editor to Create or Modify Web Reports

2012-07-24 Thread MCCAVITT Nyall
Hi, I have tried to follow the instructions but when I get to the stage of downloading the BIRT Resources.zip file I can't as this form on my 7.6.04 server is empty. Does anyone know if this Resources.zip file can be obtained elsewhere or at what point during the installation of 7.6.04 this file