ITSM 7604sp4 took about 4 hr for me on windows and oracle
Prasad
(832)-421-1128
On Oct 20, 2012, at 9:37 PM, Bhupesh Gupta wrote:
> Hi Friends -
>
> How long does an ITSM installation take when all modules are selected at one
> go?
>
> For me , its 21 hours and installation is still going o
I had AR, Atrium, ITSM, SLM, and SRM all installed in about 7 hours. For ITSM
I selected all 5 modules to install at once and it took about 2 hours. I was
using Windows 2008 64 bit.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.OR
Hi Friends -
How long does an ITSM installation take when all modules are selected at one go?
For me , its 21 hours and installation is still going on?
As an work-around my colleagues tried to install module by module
which seems to take less time.
Kindly Suggest.
Is there any docs, what BMC
Oracle or Dell for me... HP is struggling so I don't they will be major
players. IBM would not be interested. They are trying to get away from
applications/software. IMHO I think BMC will sell of the Remedy side and
concentrate on Cloud and infrastructure management. Offering on going
services o
My two cents is that Oracle will be the buyer of BMC or parts of it one day.
I always felt that that would be a great match and bring the ARsystem up to
the next level.
I might not be right and it's just my two cents, but you never know.
Howard
-Original Message-
From: Action Request S
If you see recent Gartner's chart, no body needs to tell BMC that they
cannot enjoy the comfortzone they used to because
1. Their competitors are closing on and looking attractive.
2. They are eating their own dog food by the way of remedy ondemand.
Now they will experience the same challeng
John,
At WWRUG, Jay Shankar, VP of support was there with her team of
directors, managers, etc. from support as well as engineering to hold
a session on customer support. They did a good job of explaining how
they were improving support models and introducing new interfaces and
improving their curr
I attended that morning session. They laid out some improvements they have
made and listened to some we thought they still needed. Things are far
from perfect, but they have been far worse, and seem to be trending well.
Rick
On Oct 20, 2012 2:16 PM, "Dave Shellman" wrote:
> Yes Jay Shankar and
Yes Jay Shankar and a number of her folks were there at Evening with
Engineering as well as a breakfast session for those that wanted to talk to the
Support Management team.
Dave
On Oct 20, 2012, at 4:09 PM, "John Baker"
wrote:
> The entire HP vs BMC thing is entirely subjective. JSS came wi
The entire HP vs BMC thing is entirely subjective. JSS came within an inch of
an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling
the BMC project. And I've spoken to a couple HP customers complaining about HP
support and asking if BMC were as bad. I pointed them at ar
I also spoke to someone who witnessed something very similar at another
very large company whose name you would all know. They were basically
given hardware and software by HP, and a few years later, all that "free"
stuff has cost them plenty, and they are still using the Remedy systems HP
was sup
John,
I also encourage you to join us next year at WWRUG. At the conferences I have
learned a lot about the software. Over the years I have meet many of the
individuals that post to the ARS List. it's become like a big family reunion
when not in sessions.
It would be great to be able to
John, up until v8, I would agree with you about BMC SRM being the weaker of
the two. But not now. BMC completely rebuilt it, and the customer
feedback so far is very positive. In fact, having just spent the week at
WWRUG seeing the new version of ITSM, BMC has raised the bar again.
I encourage
Patrick: I guess it depends on what you mean by 'replace'. Different
products have different functionality. HP SRC is far slicker than BMC
SRM and seems perfectly adequate in the role of allowing a user to
request a service.
Rick: I think you're probably correct in terms of integration at the
I have a friend who works for a very big pharmaceutical company. That has been
working for 5 years to get
Hp SRA to replace a remedy implementation : it just cannot be done !
Sent from my iPhone
On Oct 20, 2012, at 9:44, Rick Cook wrote:
> **
> HP's ITSM products also aren't integrated with o
HP's ITSM products also aren't integrated with one another nearly as
seamlessly as BMC's, making implementation more time consuming and
problematic, and even relatively simple customizations complicate it
further. I have seen enough of both, and a few others, to say with
confidence that BMC is th
HP: They have a good ITSM product, and it doesn't require 4GB of RAM and
20 minutes to start, so if BMC ended up at HP then AR System may bite
the bullet. And on that basis, it doesn't seem a likely option.
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