Ideas submitted to BMC Community Ideas for BMC Remedy

2013-12-02 Thread Lucero, Michelle
Hi, Y'all: If you have a chance to sign on to BMC Communities, please review ideas submitted by your fellow developers; including yours truly. :) I guess by now, you know that the new process for enhancement requests is done by submitting an idea in BMC Communities. If you see any value in

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Misi Mladoniczky
Hi, I think you are on the right track with the AR_SESS_OVERRIDE_PREV_IP, but I do not know why it does not work. Do you get the same error message number after setting the session parameter? During which API-call do you get the error? Best Regards - Misi, RRR AB, http://www.rrr.se

Re: area plugin authorization issue

2013-12-02 Thread Sergio Feito
Very helpful Doug. We are in the very first steps os a Single Sign On project. I summarize the steps: 1.The user pass through a web site where the user is validated, this web site get the user login and generate a token for the session. 2.The user pass then to the Midtier, and here will

REPLACE Function.

2013-12-02 Thread team.rem...@libero.it
Hi Folk, in a text field i'd like to replace the contents of a string (delimited by the characters []) with the null value. Can I use the REPLACE function ? how ? thanks in advance. Pietro ___ UNSUBSCRIBE or access

Re: Need help about IVR integration

2013-12-02 Thread Remedy consultant
Hello , Thnak you for your reply. Here my customer is looking for Integrating IM module with IVR using avaya. here is the thing we are looking for: 1) Customer calls help desk and he would hear the message like please enter your ID followed by # sign. 2) as soon as it is done ,system would

Re: REPLACE Function.

2013-12-02 Thread Misi Mladoniczky
Hi, I guess something like these examples might work: REPLACE($src$, [abc], []) or REPLACE($src$, [abc], ) or REPLACE($src$, [ + $replacefrom$ + ], ) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Sweety
Hey Misi, I was waiting for your reply. I have added this statement just below the login method server.Login(servername,username, password) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) but its not overriding the user instead giving me the error ARERR [9084] User is

Re: Need help about IVR integration

2013-12-02 Thread Ali A. Musa
I made intergation between RMEDY-6 and IVR using C-API then JAVA-API from IVR and interfacing with webservioce at REMEDY, hence there a list of questions 1- What REMEDY version you are workin with 2- Does AVYA allow API calls, ANSI-C or java to read he translation and make the necessary

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Misi Mladoniczky
Hi, Okey, but my real question was in which call you get the error. Is it during the Login, or at a later time? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Sweety
At login time only I am getting the error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Misi Mladoniczky
Hi, This means that it is meaningless to set the session parameter after the Login. Try doing it before the login. In the C-API you do not actually do any login, you just initialize the API. It does not connect to the server when you do an ARInitialization. The second step in the C-API would

(adv) One SSO Plugin, multiple SAML integrations

2013-12-02 Thread John Baker
Hello, If the subject didn't give it away, there is no useful content beyond an informative video within this short advert. Version 4 of the JSS SSO Plugin contains functionality to support multiple SSO integrations (of any kind) with a single SSO Plugin instance. There is no requirement for

Re: OT: ServiceNow

2013-12-02 Thread Ortega, Jesus A
What do you want to reply to this? Tell your management that the you were talking to the sales guy and he also told you he had a goose who would poop golden eggs. Should you go ahead and cut a Purchase Order for the Goose? It must be for real. This reminds me of a sales guy telling my boss, in

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Sweety
Tried placing it before the login method but it is not working. Program is generating exception but no message is displayed in that exception. I am getting this error while fetching the records from GetListEntryWithFields

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-02 Thread Carl Wilson
Hi, Your issue is not with the call but as to why the override is being triggered so many times by your API program. As per the examples that have been previously supplied and are available on BMC Communities, your API program should have a central Function/routine for login/logout. This

Re: [EXTERNAL] Re: OT: ServiceNow

2013-12-02 Thread Stroud, Natalie K
Jesus: I think you would do well to do some more thinking on this idea before you do that. Do you know anything at all about this guy's wife? After all, the fact that the husband may be a bit of a jerk doesn't necessarily mean that she is as well. I know some very sweet-tempered women who

Re: DHL/UPS integration

2013-12-02 Thread rdg em
Thanks for the insight Rob. Good luck. Date: Tue, 26 Nov 2013 11:51:16 -0500 From: robert.schick...@compass-usa.com Subject: Re: DHL/UPS integration To: arslist@ARSLIST.ORG I am currently working on a web service integration with UPS, they do provide shipping api's. I have created WSDLs

Create a new Incident on any email

2013-12-02 Thread Andrey Blednykh
Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the

Re: Create a new Incident on any email

2013-12-02 Thread Parekar, Rahul
Hi Andrey, Yes it is very much possible to create incident via email. For this you need to write a workflow on AR System Email Messages form. Create a staging form and push the data from AR System Email Messages form to this staging form. Once data reaches to staging form validate the User via

Re: Runmacro fails

2013-12-02 Thread Govind M
Hi, \$NULL\$ worked out and got results. On the otherhand, captured arapires and cmd logs after executing the runmacro with recorded macro files. I need assistance on troubleshooting these logs, since I didn’t see any Error messages in these logs. Unfortunately, no links found in communities