Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid

We did exactly the same thing using group ID - I think your additional syntax is interfering ... ie take out semi-colons and colons and just leave wild cards around the group ID. Just use $GROUPS$ LIKE %10042% and I think you'll find it will work fine.

Re: Namesake Views

BTW - After reading Mark Brittain's email just now, I thought you Remedy peeps would find this ironic and interesting. I was talking to a ServiceNow customer (who switched from Remedy) yesterday. They were complaining about how they added custom fields and workflow (touching the dreaded OOB

Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid

Remedyart, you had it nearly right, but you need to use $GROUPIDS$ instead of $GROUPS$ (and replace the colon with a semicolon at the end), so: *$GROUPIDS$ LIKE %;10042;%* should do the trick. $GROUPS$ returns the *names* of the groups that the current user belongs to, but without any

JOB Remedy developer\admin Charleston, South Carolina,

We have an open position on our Remedy team. Please do not reply to the ARSList with questions, you may contact me directly @ remedy@verizon.net to apply upload your resume here.

Re: Development Question

Group Type of 'None' does not make a group a permission group. It becomes only a notification type of a group. So yes that was your problem. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Tuesday, January 21,

Re: Namesake Views

This is what we do. We just re-create the AR view into a custom view and manage it manually from that point forward. For example, HPD_HELP_DESK would have a stable version called REPORTING__HPD_HELP_DESK (just be careful you don't exceed the maximum length of view names in your DB). It's

Re: Namesake Views

Thanks everyone for your advice. Since we'll only need be concerned with a couple of views that won't change often creating a custom view is the approach we'll use. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shelston, Patrick Sent:

JOB Remedy developer\admin Charleston, South Carolina, update

From the off line comments I have received I should have included that this is a Full-Time/Regular position, a DOD Secret clearance eligibility is required. We have an open position on our Remedy team. Please do not reply to the ARSList with questions, you may contact me directly @

Remedy App Service changing workflow (AL, Filters, Fields, Forms)

Hi everyone, anyone ever heard of the Remedy Application Service changing workflow - Active Links, Filters, Form Modifications (that are not part of a UI Sync)? We have a prod system showing hundreds of workflow pieces being modified by Remedy Application Service - and we can think of no

Re: Why do service requests require a Login ID?

I haven't looked into using SRM without a Login ID. How does it work if you don't have a Login ID but do have a People record? If the person is not logged in with their account how is a person associated with their People record? Does it prompt them to enter their people ID or search for their

Re: Remedy App Service changing workflow (AL, Filters, Fields, Forms)

The SLM module creates and modifies its filters. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marcia Gaines Sent: Thursday, January 23, 2014 2:28 PM To: arslist@ARSLIST.ORG Subject: Remedy App Service

Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid

OK, you have gotten answers to the what keyword and what syntax to make this work correctly. My question to you is what are you really trying to do... Is it that anyone who has this particular group in their group list regardless of what other groups they are in, you want this to hide? So, if

Re: Why do service requests require a Login ID?

SRM does not allow guest users. BMC RD wrote the workflow to enforce this. -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jan 23, 2014 2:42 pm Subject: Re: Why do service requests require a Login ID? ** I haven't looked into

Re: Remedy App Service changing workflow (AL, Filters, Fields, Forms)

There are many pieces of automatically created system workflow based on how you are configuring your applications. Approvals -- Create filters SLM -- Creates filters SyncUI -- Creates forms and workflow Process Designer -- Creates fields and workflow CMDB -- Creates forms, fields, and workflow

Re: Why do service requests require a Login ID?

Thanks for validating. Guest user is the only way I can think of where a person would be logged in an not associated with their Login ID (assuming it isn't a shared account that is use for authentication). I guess it is possible that Authentication Unregistered Users would allow a person to

OT: GW University Recruiting - ITSM Administrator Job

Just in case anyone is interested, there is an ITSM Admin job opening with The George Washington University, Ashburn VA campus. More information can be found at the link listed below Thanks John The George Washington University is currently seeking applicants for an ITSM Administrator.

Does response from webservice call trigger modify operation

Hi, I need to know if I call a webservice in my filter on submit operation , can the response of the webservice can trigger modify operation on the same record which can call a fiter on modify? ___ UNSUBSCRIBE or access