Hello team,
Greetings for the day!
I am wondering why I am not able to reopen the Service Request which is in
"Completed" status. It throws error "You do not have permission to move to the
status of "In Progress".Enter a valid Status in the Status field. (ARERR
1291115)"
I have 'Read'
Yes that is correct. But how about the other behaviors I have observed. It
should have been thrown a warning message, that is not coming. It is taking the
users to Login Page.
Regards
Madhu
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I'm looking for a Footprints SME in Washington DC to help out with a upgrade
from v11 to v12. I know this forum is focused mostly on Remedy, but figured
there may be some Footprints experience out there. Because this is a
government client all applicants must be US citizens. You can email
Madhu,
A task is always a sub-ticket of a parent such as a work order, incident,
problem, or change. Therefore, it must always have a parent created first
before the task itself is generated. If you're thinking of customizing to allow
this, don't. You'll break everything. :)
Sent from my
Hi Madhu
Tasks are always a child of another form and never created as a standalone.
They are created through a parent form such as Incident, Change, Work Order or
Problem Investigation. The relationship is direct, one-to-many, unlike the
Incident, or Change which are related. Based on the
Hi ,
Is anyone aware , why there is a restriction on opening a TMS:Task in new
mode?. I could see there is an active link(TMS:SHR:PreventDirectCreate) which
Closes the Window when we try to open a form in New Mode.
There are few things happenings as I noticed.
1> Ideally there should have
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