Slow CMDB Recon Query

Hello ARSListers, I have a customer with a 7.6.04 CMDB reconciliation job that is generating a poor-performing SQL query (roughly 1,000 ms to process). I can't find any filters that generate the query, so I'm guessing it's resulting from a plug-in. There's not much to do about how the

Change Relationship Type Menu

HI All & Happy Ground Hog Day! When relating a CI to a Change, I need to add a menu option on the AST:CI Association Search, Select a Relationship Type field. I know that I would need to add this to the Association Type01 field on CHG:Associations and AST:CMDB Associations forms. The challenge

Re: Defined Searches

Thanks Misi - I’m sure I’ll find the right solution. In my old age I find myself always leaning toward less is better. Will see what changes the future brings. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday,

Re: Message - ITSM ticket is already opened by another user

Hi Amol, Our service desk is overloaded with the number of incidents that they have to dispatch. There is possible the situation when 2 users modify the same incident so I need to implement the Note or Warning that this incidents is opened by another user already. /Irina 2017-02-02 11:36

Re: Message - ITSM ticket is already opened by another user

which user you want to notify and when? explain in brief so i can give you advice. Regards, Amol On Thu, Feb 2, 2017 at 12:25 PM, Irina Solarcuka wrote: > ** > Hi, > is it possible to notify user when ITSM ticket already has opened by another > person? > Any advise is

Re: Message - ITSM ticket is already opened by another user

Hi, I have created such a record locking functionality. It is a very non-intrusive piece of code. Just one overlay of two Active Links, and a small custom form to track who has locked what. Download RRR|Lock from here: https://rrr.se/cgi/index?pg=lock (https://rrr.se/cgi/index?pg=lock) Best