Qualification-based HTML email w/attachment

Greetings! I have a need to send out an HTML email with a file attachment. I have a custom form that contains a user ID, a program name and a status field. If the record has a specific value in the program name and has an active status, I need to send an email to the value in the user ID

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Re: Adding WorkLog on SRM Submit.

Carl, Thanks, that's the route I wanted to take and basically set a qualification to only do this on Self Service reported sources incase someone applies a template to a new incident and the notes fields has some instructions it wont copy over. I will give that a try

RE: Adding WorkLog on SRM Submit.

Hi, A couple of suggestions: * You can map the values into a Service Request field e.g. SR Type Field 1, and then once the Application ID is returned to the Service Request create the WI via custom workflow. * On creation of the Incident request, have workflow on the interface

RE: EXTERNAL: Re: Basic AR System version 9.1.04

Hi John, We're also going from a home built 812 system to 91x. We have run into a few hiccups and existing minor corruption issues that were only found when we tried to move. Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289

Adding WorkLog on SRM Submit.

Hello Listers, I am wondering if anyone can point me in the right direction, I have an SRD that creates an incident and I have the user inputs showing up in Summary of the Incident it creates an the notes field. I would like to have that same information instead show up as a worklog, I

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Re: Off Topic - HP Support Request

Always a good story, Stan :-). Thank you. Even if it isn’t Friday yet. > On Jan 22, 2018, at 5:09 PM, Stan Feinstein wrote: > > Since we are off-topic, the best story I know of this kind was from my > friend, Bob Lee, may he rest in peace. He was having problems