Re: UDM Job got stuck in In Progress State

2014-09-19 Thread SUBSCRIBE arslist Aditya Sharma
** ‎Please check arerror and arcarte logs. Looks like configuration issue.

Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World

2014-08-13 Thread SUBSCRIBE arslist Aditya Sharma
This is really good. Kudos to the team who work behind the scene to prepare all this literature with such a nice presentation. Sent from my iPad On 14-Aug-2014, at 1:35 am, Lee Cullom lee.cul...@northcraftanalytics.com wrote: ** Agreed. If you’re going to kick BMC when they’re down, you

Re: ADFS for SSO Authentication

2014-05-22 Thread SUBSCRIBE arslist Aditya Sharma
What version of Atrium SSO you are planning it to implement on? There is no additional workflow required for basic user authentication to login into Remedy. Custom workflow will be required if you have some additional requirements like double authentication during approvals etc.. Regards,

Re: Preserving customization during upgrade

2014-04-10 Thread SUBSCRIBE arslist Aditya Sharma
You can then use AR migrator to compare those objects to identify the changes. You will have to have a reference server in place. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Roger Justice rjust2...@aol.com Sender: Action Request

Re: Atrium Integrator Pentaho/Spoon Engine

2014-03-07 Thread SUBSCRIBE arslist Aditya Sharma
Look for the keyword diserver in armonitor.cfg and that is the java plugin responsible to. Load carte server running Atrium Integrator. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: LJ LongWing lj.longw...@gmail.com Sender: Action

SLM Question

2013-12-23 Thread Aditya Sharma
Hi List, My Requirement - Want to configure a Service Target to keep track of Work Info Entries until Work Order is Completed. *If Work Order is not being updated by Assignee or anyone from Assignee Group every 24 Hours until the WO is Completed, the response OLA should mark WO as breached.*

Re: [EXTERNAL] SLM Question

2013-12-23 Thread SUBSCRIBE arslist Aditya Sharma
National Laboratories ARS/ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya Sharma Sent: Monday, December 23

Re: How to get Mid Tier Server Name

2013-11-04 Thread SUBSCRIBE arslist Aditya Sharma
We use a cookie decoder at our side, we provide the pool cookie value as an input to it and it presents the IP address and port of the mid tier as output. ip values can be decoded from cookie values provided this can only be decoded by server who is creating the cookies. For ex - I have seen

Re: RemedyOnDemand

2013-11-01 Thread SUBSCRIBE arslist Aditya Sharma
Hi Kathy, What workflow changes you are exactly referring to. If it is the customization done by BMC professional services then yes all documentations are handed over. In ROD customers initiate the customizations they want to do and hire BMC partners or BMC PS to do that. If any customization

Re: RemedyOnDemand

2013-11-01 Thread SUBSCRIBE arslist Aditya Sharma
with different people. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, November 01, 2013 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** ** Hi Kathy, What workflow changes you

Re: BMC Cloud

2013-09-18 Thread SUBSCRIBE arslist Aditya Sharma
Customers are given full access to development environment; customer development team, those can be BMC professional services, external consulting partners or customer's Remedy knowledgeable staff. All dev work done on DEV environment are migrated to QA and PROD env by BMC Operations staff who

Restricting Base Development Mode Customizations

2013-09-14 Thread Aditya Sharma
Hi Listers, I am trying to restrict changes done by Developers directly in Base Mode. I am trying to use Overlay Group property on Group form. It doesn't work for Administrator Group (Group ID = 1). I guess since Administrator is a super user and has all right to do anything on AR Server this is

Re: Restricting Base Development Mode Customizations

2013-09-14 Thread SUBSCRIBE arslist Aditya Sharma
I found out that it is working as I expected, the only thing is change in Overlay Group property does not reflect immediately and takes some time, I had to restart AR Services to get the changes reflected immediately. I am now looking for what setting is controlling this change not to reflect

Re: Prevent MT Login

2013-09-07 Thread SUBSCRIBE arslist Aditya Sharma
regards Jonas Den 06-09-2013 21:58, SUBSCRIBE arslist Aditya Sharma skrev: Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way

Prevent MT Login

2013-09-06 Thread SUBSCRIBE arslist Aditya Sharma
Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism.

Re: Prevent MT Login

2013-09-06 Thread SUBSCRIBE arslist Aditya Sharma
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 3:59 PM To: arslist@ARSLIST.ORG Subject: Prevent MT Login Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should

Re: Prevent MT Login

2013-09-06 Thread SUBSCRIBE arslist Aditya Sharma
on this thread.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login For ex. User- Demo Is default admin

Re: determining schema name using driver.exe...

2013-08-10 Thread SUBSCRIBE arslist Aditya Sharma
Have you tried T382 instead of 382? Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Rick Phillips r...@netfirst.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 9 Aug 2013 21:11:20 To:

Re: Data Management Tool fof version 8.0.00

2013-06-25 Thread SUBSCRIBE arslist Aditya Sharma
There is no Data management Tool shipped separately for 8.0. User tool and DMT are not supported from 8.0 and onwards. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Abdullah Baytops abayt...@onefederalsolution.com Sender: Action

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

2013-04-07 Thread SUBSCRIBE arslist Aditya Sharma
There is a field I'd change utility, you can use that to change Id of field even if it is saved Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Betül Kaan betulk...@yahoo.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

2013-04-07 Thread SUBSCRIBE arslist Aditya Sharma
/communities/docs/DOC-19172 On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: There is a field I'd change utility, you can use that to change Id of field even if it is saved Sent from my BlackBerry® smartphone from !DEA From: Betül Kaan betulk...@yahoo.com

Re: Error while uploading Foundation Data (ver8.1.00)

2013-03-25 Thread SUBSCRIBE arslist Aditya Sharma
Can you paste what are the entries coming up in arcarte log file. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Abhishek Gupta mailsabhi2...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Mon, 25

Re: Active Directory Integration Problem

2013-03-20 Thread SUBSCRIBE arslist Aditya Sharma
The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table

Re: iPad App

2013-03-05 Thread SUBSCRIBE arslist Aditya Sharma
Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Mayfield, Andy L. almay...@southernco.com

Re: ARS 8.x and User Tool

2013-03-01 Thread SUBSCRIBE arslist Aditya Sharma
Hi, One question coming to my mind, if user tool is no more entertained with 8.X and further releases, why we are not having MT Object List installed as part of installation? Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Rick Westbrock

Re: Active Directory and People Records

2013-02-27 Thread SUBSCRIBE arslist Aditya Sharma
You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Andy Wilkerson andy.wilker...@nara.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb

Re: Active Directory and People Records

2013-02-27 Thread SUBSCRIBE arslist Aditya Sharma
] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Wednesday, February 27, 2013 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry(r) smartphone from !DEA

Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

2013-02-27 Thread SUBSCRIBE arslist Aditya Sharma
If you try to incorporate two such color changing active links in a active link guide and add them in a active link guide and write one more active link to call the guide and run this AL on interval, you probably can get the blinking effect. - Aditya Sent from my BlackBerry® smartphone from

Re: Entry in AR System User Preference form

2013-02-25 Thread SUBSCRIBE arslist Aditya Sharma
Hi, What version of remedy you are on? From 7.6 version onwards whenever a entry is created in user form, corresponding entry is auto created on User Preference form. Regards, Aditya --Original Message-- From: Robin Mathew Sender: Action Request System discussion list(ARSList) To:

Re: How to transmit data from external application to Remedy

2013-02-17 Thread SUBSCRIBE arslist Aditya Sharma
You can try to Explore the integration guide for API options. --Original Message-- From: Mr. Tee Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: How to transmit data from external application to Remedy Sent: Feb 15,

Re: Remedy OnDemand

2013-02-12 Thread SUBSCRIBE arslist Aditya Sharma
BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Barbour, Brandi D bdbar...@jcp.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date:

Re: Remedy - SAML Integration

2012-10-27 Thread Aditya Sharma
SAML over Atrium SSO is supported on 7.6.04 as well. You need to install Atrium SSO on your Mid Tier and then configure SAML based authentication over it. Regards, Aditya On Sat, Oct 27, 2012 at 6:34 AM, Brian Pancia panc...@finityit.com wrote: ** For authentication you have a few options: -

Re: Hiding entry point in Home Page (7.6.04)

2012-10-22 Thread Aditya Sharma
There are active link guides which populate the Application list, you need to modify those guides appropriately to make sure whatever module you don't want is not getting populated. Regards, Aditya On Mon, Oct 22, 2012 at 9:12 PM, Alberto M. Lopez alberto.rem...@gmail.comwrote: ** Hi all!

Re: Multi-tenancy, Human resources, field ID 112 etc.

2012-10-11 Thread Aditya Sharma
Hi Ron, You can achieve this with multi-tenancy. You will need to create separate compony for you HR users. Lets say your compony is Calbro, the new company can be Calbaro-HR. All the foundation data corresponding to your HR department should use this new company. You can have access restriction

Re: Multi-tenancy, Human resources, field ID 112 etc.

2012-10-11 Thread Aditya Sharma
: ** But don’t you have to duplicate your People table under each company? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Aditya Sharma *Sent:* Thursday, October 11, 2012 2:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Multi

Re: Configuring IMAP with SSL

2012-10-09 Thread SUBSCRIBE arslist Aditya Sharma
Hi, The error clearly indicates it cannot find the certificates. You have to install Certificates on your AR server Java keytool. Let me know if you need exact steps I will elaborate more. Regards, Aditya ___