The error I was getting is a null pointer error which I am thinking is probably
because the programmer hasn't assigned a variable or not checked if a value or
null. But could be it is running out of memory. I will try. Thanks for tip.
Just to be sure I understand what you are saying, you mean that I create an
active link with execution options Display selected. Then If action commit
changes? So I commit some variables in fields from my child from to the parent
form.
I am displaying a child window in a parent form view field. I want to send a
message to the parent window when the child window is loaded.
so I created a run process active link on the child form with execution
options: 'Window Loaded'
The run process command was:
PERFORM-ACTION-SEND-EVENT @
I am running Developer Studio v7.6.04 SP3 and frequently have to restart studio
because I get:
Problem Occurred
Save Failed
javqa.lang.NullPointerException
I can't seem to work out a pattern. It happens a lot on creating run process
active links.
Is there a patch to fix this or is it just
I have workflow switched on and have logging output as below:
ActiveLink: AL_call_CG_response_handler - Sun Jul 14 2013 13:07:27
False actions:
CLAT /* Sun Jul 14 2013 13:08:11.590 */+API call, Procedure #42
CLAT /* Sun Jul 14 2013 13:08:11.605 */-API call, Procedure #42
CLAT /* Sun Jul 14 2013
Some background information. Yes as mentioned previously Jetty and Tomcat are
somewhat related - having a similar function as web application container.
Remedy mid tier being the web application.
Jetty is designed as a lightweight web container and it also has the advantage
that it includes
I have a main form with a view field where I can load one of three different
forms. I have workflow which has to change the form in the view field as
required. I could just call and active link to set the contents of the view
field to the correct form each time but I would prefer to check if
I have a javascript function which I can call from a run process active link
like this:
javascript:get_some_text();
Assume this function is available and it returns the text, eg Hello
How would I copy the return result of the javascript function to a Remedy
character field?
Assume I have a Remedy character field named mytextfield with field id 536870929
If I have a javascript function called myjsfunc which takes a string as a
parameter, I can call this function in a Remedy run process active link like
this:
javascript:myjsfunc('536870929');
That works fine.
that it is not the same as PERFORM-ACTION-TABLE_REFRESH, which you
were using.
Thanks Regards,
Anandsagar
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber
Sent: Monday, July 01, 2013 2:41 AM
To: arslist@ARSLIST.ORG
Subject: How
on event...I don't see any problems with your approach.
On Sat, Jun 29, 2013 at 1:09 PM, Angus Comber arsl...@iteloffice.com wrote:
**
Hi
I have a situation where a third party application raises an event (it
calls ARProcessEvent) and passes a string. I need to process the string
Hi
I have a Table on a Form and I have set the columns to be fields in another
form - a contacts form with eg name, age, address, etc.
When the form is loaded it does not display any of the records. But if I click
on one of the column headers it then displays the daya in the table.
I tried
Hi
I have a situation where a third party application raises an event (it calls
ARProcessEvent) and passes a string. I need to process the string by ly
looking up a value based on the string using a javascript function. I want to
do this in the simplest most convenient way possible.
So my
Is it possible to change the field ID of say a character field on a form in BMC
Developer Studio. I think it was possible in the old windows Administrator.
If so how do you do that?
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I have a landing page with a large view field. The view field by default
displays a web page.
I have a button which when clicked I want to load a Remedy form into the view
field. I thought it would be an active link push fields but can't work out how
to do it. Can anyone help?
If I have an active link configured on a form, can I call this active link
from a javascript function (accessible by the web page)?
For example I have an active link call MyActiveLink Which does a set fields
and sets the Short Description field to whatever text I pass
If so does anyone know
Brilliant, I will give it a try. It wasn't the most urgent thing so got
dragged onto other things. But will need to return to this shortly and if I
get it working will post how I did it.
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I need to create the following:
1. A button named AddList with label Add to List.
2. A Character field called eg new_item.
3. A dropdown list initially empty (ie no dropdown items)
The user enters text into the new_item field and clicks on AddList
button to add the text item in new_item to
An example button on a form with text=Dial and fieldid=536870914 has
this markup:
a href=javascript: id=WIN_0_536870914 arid=536870914
artype=Control ardbn=Dial artcolor=null class=btn btn3d
arfid536870914 ardbnDial style=top:247#59; left:115#59;
width:46#59; height:21#59;z-index:1001#59;
div
Being able to open forms inside a view filed looks interesting.
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Where the Answers Are, and have been for 20 years
I want to call a Remedy Javascript function which would be triggered by the
click of a button. Is it possible to configure an active link to call some
Javascript code? Or any other way of doing it?
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I already have the javascript function available on the Remedy form which I am
using. I have worked that bit out. But I need to be able to invoke it from a
button.
I added a button and created an active link with a Run Process associated with
the button click. In the run process I just
Ah trial and error works!
In my Run process I just entered the function like callme();
But you have to prefix with javascript, ie:
javascript:callme();
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I want to create a Remedy application where there is an always present header
at the top. Eg in the AR System Administration Console the blue top bar with
the BMC text and logo. This could even be the basis of what I want.
How do I configure so that ALL the forms in my application show this
Hi All and Happy New Year
I want to create a very simple Remedy sample where I have a section of the web
page which is always present. eg something like the BMC Remedy AR System sort
of header bar or is it a control panel?
Just to be clear, there has to be a form always present (this always
I have been playing with that.
But I am having some problems.
This is what I did:
1. Create a new Regular Form.
2. On form, Create New field - View.
3. Set Permissions for Public access.
4. In Display, Text I entered URL to the a test html page which I can access on
the Remedy computer. I
Hello
I set the task of embedding a web page in a Remedy form - to keep things simple
lets say I want the Google search page on a Remedy form.
So I go through these steps in v7.6 BMC Remedy Developer Studio:
1. Create a new Regular Form.
2. On form, Create New field - View.
3. Set Permissions
Hi,
You have to set the field at runtime through workflow for it to display.
Cheers
Carl
Thanks, I have done that but next problem is:
This content cannot be displayed in a frame? Any ideas why?
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Have you used a tool like Fiddler to see if there's anything going on
whatsoever with respect to Google?
The view field is rendered as a frame (note, security concern) so what
is in the source when you view the source of the frame?
I am now one step further using Carl's suggestion. And
Have you used a tool like Fiddler to see if there's anything going on
whatsoever with respect to Google?
The view field is rendered as a frame (note, security concern) so what
is in the source when you view the source of the frame?
Yes further to my last reply, the simple html page I need
I have seen you can embed images so was wondering if you could do something
like embed a Java applet in a form? Is that sort of thing possible? Any ideas
on how to achieve this?
I am working on Remedy 7.6.
Angus
___
), then use this password in the Mid Tier setup.
Cheers
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber
Sent: 27 September 2012 08:17
To: arslist@ARSLIST.ORG
Subject: Cannot
Hi
I have Remedy v7.5 mid-tier setup and I can login using the Windows user
tool (thick client) with standard Demo account. If I try to login to the
mid-tier I go to
http://myserver:8080/arsys/shared/login.jsp and get the login page as
expected. But if I login using username Demo and
Hello
I have created a wsdl file which works with Remedy (Remedy calling a web
service) but it was using rpc style and use=encoded which is deprecated. So I
created a test wsdl file using style=document and use=literal but Remedy
doesn't like it for some reason. In Remedy v7.1 Admin tool
Hello
I have created an active link on a regular form which pushes fields to a
display only form when a button is clicked.
A filter on submit on the display only form then calls a web service.
This is all working fine. I have mapped the responses from calling the web
service to fields in the
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber
Sent: Friday, April 22, 2011 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Handling return text from a web service
**
Hello
I have created an active link on a regular form which pushes fields to a
display only
Hi
I have created a prototype web service which receives a soap request from
Remedy and then responds with a soap Hellp world message. If I test this is
the SoapUI test tool everything is fine, but with remedy I get the above error.
I assume Remedy does not like the response message. The web
Hello
I am trying to work out how to get Remedy to talk to an external web service.
To get started I have created a dummy wsdl file (below) with a very
straightforward hello world message.
I am in Remedy Administrator v7.1 right clicked on Web Services, entered a name
and a base Remedy form.
I have progressed to Form, Create Web service, but in the WSDL tab in Remedy
administrator I specify a http path. eg http://w2003/arsys/WSDL/etc - I assume
I have to create the directory WDSL etc and place the WSDL file in the
specified path. But where is this path on the Remedy mid-tier
installation to test to prove this but I do not. You
may want to report it to customer support and ask them if they can get
engineering to confirm that is how it should work..
If we are lucky Doug Mueller may be watching this thread.. smiles
Joe
From: Angus Comber
Sent: Sunday, February 27
**
Did the output directory change after the introduction of Active-Link-Dir ??
Joe
From: Angus Comber
Sent: Saturday, February 26, 2011 5:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Where to copy program on server for run process
I am testing running a process on the Remedy Server invoked from an active
link. I know this works because if I try tun run a process where the program
is in the system path, then process runs when invoked. But if I want to run a
program NOT in the path, where do I copy it to? How can I find
guide, there is a parameter that
can be set for this. I do not remember the parameter off hand. It tells the
server where to find server side run processes run from active links.
Joe
From: Angus Comber
Sent: Saturday, February 26, 2011 10:23 AM
Newsgroups: public.remedy.arsystem.general
course you do need to restart the server or at least run the arsignal –c to re
read the configuration file..
Joe
From: Angus Comber
Sent: Saturday, February 26, 2011 11:06 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Where to copy program
From: Angus Comber
Sent: Saturday, February 26, 2011 11:06 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Where to copy program on server for run process
**
I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to
work.
My
, February 26, 2011 7:13 PM
Subject: Re: Where to copy program on server for run process
**
Angus,
Glad it worked out.. What was the final solution.. Did you have to enclose
the path in double quotes?
Joe
From: Angus Comber
Sent: Saturday, February 26, 2011 1:12 PM
Newsgroups
softphone application, Cuba for Remedy can deliver a
very effective solution with minimal fuss.
Please take a look at http://www.iteloffice.com/products/cti_for_remedy.html
for further details.
Angus Comber
Itel Office
. Hopefully BMC will include something similar in the future (looking
through the archives he stated in March 09 that BMC licensed it).
Jason
On Sat, Jul 3, 2010 at 3:29 AM, Angus Comber arsl...@iteloffice.com wrote:
Hi Joe
Our thin client integrations do in fact use javascript
You can use virtual machine software if you like or just install in the usual
way on your laptop. Have you hit a problem? Why not give it a go and post any
questions if you get stuck.
Angus
- Original Message -
From: IT (Amanullah Bashir Ahmed)
Newsgroups:
run one copy of WUT from a Citrix server, but is that really
ideal? I think it's more headache than it's worth.
Thanks,
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Angus Comber
Sent: Thursday, June 24
interactions need to update their
interfaces
to allow for newer technologies.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Angus Comber
Sent: Thursday, June 24, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool
with
every
passing version. Many of the sites I have recently been to use only the
thin
client.
Just curious, but what versions do you currently work on?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Angus Comber
Sent
I believe this is true and think BMC are making a big mistake for the
following reasons:
1. The thick client has a client based API, using COM, which is used by many
third party products, including our own, and this capability is really
useful for integration with other products. All this
and real Remedy Server albeit with the 3 hour run
limitation.
Please feel free to email if you have any questions.
Angus Comber
an...@iteloffice.com
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attend
That's interesting. Can you point me to any online document regarding the
Remedy soap interface?
Angus
- Original Message -
From: Tristan Roppel tristan.rop...@t-online.de
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Monday, June 07, 2010 6:29 AM
Subject:
Hello
I have a button on a form which fires an active link which is configured like
this:
1. active link named processdigits. Run if 'digits' != and execute on
button (on my form).
2. If action tab, action=Open Window, window type=Modify, Display Type=Detail
Only, Form name=employees
in digits field (as per Run If that you have
provided here).
Correct me if I am wrong in understanding your question.
Thanks,
Chintan
--- On Sat, 6/5/10, Angus Comber arsl...@iteloffice.com wrote:
From: Angus Comber arsl...@iteloffice.com
Subject
Any run process that uses the command line will have to be edited. They won't
work.
Any custom app which uses the Remedy COM API to automate Remedy will also not
work with web clients.
I am sure there are other issues too.
- Original Message -
From: Benedetto Cantatore
,
Chintan
--- On Sat, 6/5/10, Angus Comber arsl...@iteloffice.com wrote:
From: Angus Comber arsl...@iteloffice.com
Subject: Active link Else Action not working
To: arslist@ARSLIST.ORG
Date: Saturday, June 5, 2010, 8:58 AM
submit window open
-JDHood-
On Sat, 5 Jun 2010 21:40:02 +0100, Angus Comber arsl...@iteloffice.com
wrote:
Hi Chintan
Same effect even if I remove the Run If. I think that it means that it
will only run the active link if there is text in the digits field. Then
applies the if test and I
What I want to do is have something trigger my active link - eg click of a
button, which would open a new form, set a field to a value and then run a
search using that form to find all records where field value is the value
inserted.
I can see how an Open Window active link gets me part way
Have a look at www.iteloffice.com
- Original Message -
From: Mark Gemmell markgemm...@yahoo.com
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, December 11, 2009 11:14 AM
Subject: Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration
(CTI)
Hi
Since 2002 Itel Office have been involved in providing computer telephony
integration solutions for the Remedy application. For current users and
prospective users here is an update:
1. Avaya platform/hardware now supported.
2. Attach data to calls feature. It is now possible when
And if so can someone please provide a link.
Sorry, I know off-topic here, but thought people on here would know.
Angus
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Platinum
What do you have a problem with the integration with Aspect or Remedy?
What version of Aspect are you using?
What information do you need from Aspect?
Angus
- Original Message -
From: William Rentfrow
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent:
Hello
I tried to find the Remedy Marketplace on the BMC web site and failed dismally.
How does anyone find anything on their site?
Anyway, can anyone provide me with a link to the Remedy Marketplace? Has
anyone found it?
Angus
Hello
I have created an active link on the click of a button. In the Run if
condition field I entered:
'My Remedy field' !=
But the active link still runs even if the character field called My Remedy
field is blank. What am I doing wrong?
Angus
Hello All
Just wanted to let you all know that our computer telephony integration product
for Remedy, Cuba, has now been revamped. If you need to screenpop Remedy,
thick or thin client take a look at www.iteloffice.com
Any questions or comments, email me on or off list.
Angus Comber
[EMAIL
Hello
I am writing a custom Remedy web automation program which can calls some
Remedy Javascript function to for example call an active link etc.
In the generated HTML in a Remedy thin client form I see:
script src=form.js/5856b7c9.js defer=1/script
But if I do a search for form.js or
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber
Sent: Friday, October 26, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Trying to write some data to a file using Active link
runprocess
Hello
I would like to use an active link runprocess to write data to a text
file.
I have
Hello
I would like to use an active link runprocess to write data to a text file.
I have tried this sort of thing:
'echo $MyRemedyField$ C:\mytextfile.txt'
(and yes realise will have to use different path for a real system)
But I keep getting the error: The system cannot find the file
Hello
I need to automate Remedy on a client. For the Remedy Windows User tool
we used the Remedy COM automation API. However, we also need to automate
web clients. This looks a lot tricker. There does not seem to be any
client API for the web?
What is the .NET API? Is that like the
I am using the Remedy OLE Automation API and from time to time get Remedy
custom error messages such as:
IDispatch error #4708
But I can't find in the documentation where to lookup what these errors
mean? This was an error logging in. The HRESULT if that helps was
0x80041464
I can't find any
Hello
We need to find out which user is logged onto Remedy on a particular PC. Is
there an API to find out which users are logged in? If we have the hostname
or IP address of client PC can we then work out which is the user?
Angus
Hello
We need to embed a java applet in some Remedy forms. Can I somehow edit the
web forms in this way?
Angus
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Hello all
A great deal of the work I am involved in relates to telephony. In which
case much of the data originates from outside Remedy - ie a callers CallerID
is generated by a telephone system. With the Windows client I can use the
User COM API to open forms, run searches etc from outside
Fields $PROCESS$], just make sure your .exe always terminates
as successful so that your Remedy app won't cough up an error to your
users.
HTH
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber
Sent: Saturday
Hello
I have a COM object which can dial a number. So I will click a button on a
form and it will dial a number in a field.
But COM object needs to be initialised before I can do anything. So if you
were programming in say Visual Basic you would do something like this:
Create object - eg Set
Thanks for your help.
I am using Visual C++ version 6. Not interested in getting into the MS .NET
nonsense.
Ah just changed to link to the release mode multi-threaded DLL - and now
don't get problem. What is going on here to cause the crash?
Anyway, for what it's worth here is the function
**
Use what expertise you have. ie use the COM
API if you have COM programmers. Use Java if you have Java
programmers.Etc. There is no one right answer.Luckily Remedy
provides an extensive range of API's.
I seem to remember in a previous post you wanted to
popup the user tool (if I have
Hello
I am doing this with ARGetEntry:
ARInternalIdList idlist;
idlist.numItems = 2; // need two fields
idlist.internalIdList =
(ARInternalId *) malloc(sizeof(ARInternalId) * idlist.numItems);
idlist.internalIdList[0] = fieldID1; // eg 2 - Submitter
idlist.internalIdList[1] = fieldID2; // eg
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