Agreed,
But why can't the screen pop technology launch a web browser instead of a
Submit window in a client....why?...because they aren't currently tooled
to
do that...but could be if they want, and should be because not all apps
that
need screen pops reside on the workstation....
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Thursday, June 24, 2010 2:40 PM
To: [email protected]
Subject: Re: AR User Tool Deprecated?
While web services are the present and future of integrations, they are
only
useful in Application/System integrations. Web services are not useful in
a
screen pop type of integration (between say a phone system and a customer
rep person taking a call).
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Pierson, Shawn
Sent: Thursday, June 24, 2010 3:35 PM
To: [email protected]
Subject: Re: AR User Tool Deprecated?
I've been thinking about this sort of thing lately, and I think that it's
not necessarily a bad move from a corporate perspective, despite my
personal
desire to continue using WUT.
1) Web services are the present and future of integrations, at least in
the
near term. Older APIs and such should be replaced soon, if they haven't
been already. I'm not saying that this blanket statement will be entirely
possible right now, as there are many applications that integrate with
Remedy through APIs and such, but in my opinion it's not good practice to
do
integrations on the user interface anymore if you can help it.
2) If you look at the overall trends in computing, it seems like every
manager now operates primarily from a Blackberry/iPhone/Android device.
That trend is creeping down to the rank and file employees of a company,
and
it's easier to support the lowest common denominator in computing, which
in
this case will be the handheld devices. As a result, you're better off
developing a web-based app that runs on an iPhone as well as IE in
Windows.
Also, management doesn't look at the user experience as the top priority,
but rather how to use the tool to make or save money for the company. A
standard UI is going to save money over variously installed versions of
WUT
that require admin rights that are more expensive to support. Do you ever
have to tell users, "Hey delete your *.ARF and *.ARV files and try again"?
There is a cost associated with that which isn't present on the web.
Overall, IT seems to be trending away from executables and towards
remotely-based applications much like the days of terminals and
mainframes.
Sure, you can run one copy of WUT from a Citrix server, but is that really
ideal? I think it's more headache than it's worth.
Thanks,
Shawn Pierson
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Angus Comber
Sent: Thursday, June 24, 2010 3:19 PM
To: [email protected]
Subject: Re: AR User Tool Deprecated?
I believe this is true and think BMC are making a big mistake for the
following reasons:
1. The thick client has a client based API, using COM, which is used by
many
third party products, including our own, and this capability is really
useful for integration with other products. All this functionality will
be
lost.
2. It is administrators, not users, pushing for web front ends, simply for
deployment reasons. Users prefer responsive, rich functionality
applications. Anyone who has used Siebel will know what I mean.
I have no problem with a web alternative but if they go for thin client
only, then that is not good news from my perspective.
Angus
----- Original Message -----
From: "NNMN" <[email protected]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Thursday, June 24, 2010 8:40 AM
Subject: AR User Tool Deprecated?
Hi ARSers,
I have been hearing that AR User tool is getting deprected. I have few
questions on this.
- Is it really going to get deprecated? Is ARS8.0 going to have a thick
client?
- If it is just through mid-tier then will the DDE, OLE, macros etc be
removed from active link actions.
- Is mid-tier expected to come up with more capabilities so as to tackle
client dependencies?
Not sure who can answer this. But would also be cool to get your own
views
on this.
Cheers,
Naveen
-----
With Warm Regards,
Naveen
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