Re: SRM Group Approval Issue

Please check if the approval chain configured for the Group approval has the correct qualification and references. That will help you track down the issue. Regards, Chetan Shinde On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com> wrote: > ** > Hello Team, >

Re: SRM Group Approval Issue

) and also for Group approval(level approval) Hope this helps or let me know if you need more info. Regards, Chetan Shinde On Wed, Feb 10, 2016 at 10:42 AM, babajan baig <moghul.b...@gmail.com> wrote: > ** > Hello Chetan, > > There are no approval chains configured. > >

Re: Reg: Group form permission issue

Check the Group List value in the 'User' form, it should contain the Administrator group. Regards, Chetan Shinde On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com> wrote: > ** > Hello_ > > Administrator User not able to access the remedy Group form. We have >

Re: Failing on ITSM (ARS) 9 install

Seems it did not create the Demo user. Run the arcache and that should create the Demo user for you. Once that is done you should be fine. Run it exactly as it is: arcache -Ua -e 001 -lw 1 -n "Demo" -p "" -g "1;" On Thursday, January 7, 2016, Ben Chernys

Re: Amendment in Product Catalog and its impact of the CI's categorizations

Can you attached the normalization job logs? Regards, Chetan Shinde On Thu, Dec 3, 2015 at 8:00 AM, Abhishek Anand <abhi.masc...@gmail.com> wrote: > Hi Chetan, > > The steps provided by you in last update is not working so please suggest > on it. > > Early response wi

Re: Amendment in Product Catalog and its impact of the CI's categorizations

Product Catalog in the form Product Catalog Alias Mapping. Hope this helps. Regards, Chetan Shinde On Thu, Nov 26, 2015 at 6:55 AM, Abhishek Anand <abhi.masc...@gmail.com> wrote: > Hi Team, > > > > There are some incorrect entries within the Product Catalog which can be > e

Re: FTS re-indexing Issue

to BMC is the two environments are with similar version so I know it works and it does not require any hotfix. Regards, Chetan Shinde On Thu, Nov 12, 2015 at 6:04 PM, Jase Brandon <jasebran...@gmail.com> wrote: > Hi Chetan, check with BMC Support, we had a very similar issue where the &g

FTS re-indexing Issue

any errors related to plugin in any of the arerror.log files on all the three servers. I was expecting re-indexing to get over today morning since it has been running since the last 17 hrs. Has anybody seen this before? Any advice? Regards, Chetan Shinde

Re: Mid-tier configuration question

in the AR Server settings then use the following URL: http://midtierserver/arsys/forms/arservername/SHR:LandingConsole HTH. Regards, Chetan Shinde On Wed, Jul 29, 2015 at 6:08 AM, Dave Barber daddy.bar...@gmail.com wrote: ** All, My experience with mid-tier configuration is limited, so bear

Re: Remedy Architecture Performance tuning ....

On https://docs.bmc.com, Under the ARS 8.1 - Planning should give you the answers to your above question. Regards, Chetan Shinde On Wed, Feb 4, 2015 at 12:20 PM, Basant Soni basant.1...@hotmail.com wrote: Hi Team, Can anyone help me to understand the Remedy Architecture with my below quires

Re: Remedy Server groups with Load balancer

, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi We are busy

Re: Remedy Server groups with Load balancer

Yes correct. So once you install the server in server group mode, the ranking form will be populated with the records for the operations that can be ranked and the count should be 13 in all. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:30 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi

Re: How to move stucked Distributed Transfer Pending records quickly

If they are stuck in Pending form, try restarting the AR Server service. Regards, Chetan Shinde On Fri, Aug 22, 2014 at 2:13 PM, onkar shinde onkarbshi...@gmail.com wrote: ** Hello All, We have refreshed ARSystem Dev env. with Prod. DB backup. After pointing to the appropriate Dev

Re: How to move stucked Distributed Transfer Pending records quickly

Check the logical server defined server in the distributed logical mapping form. Since u have restored the Prod DB on the Dev DB that must be still referring to the prod Corp ITSM server Regards, Chetan Shinde On Fri, Aug 22, 2014 at 2:46 PM, onkar shinde onkarbshi...@gmail.com wrote

Re: Weird behavior of Mid Tiers

Can you send the screenshot of the arserver settings and general preferences in midtier config? On 21 Mar 2014 01:20, Sweety sweetykhann...@gmail.com wrote: Hi, I have flushed mid tier cache and cleared browser cache also. Its happening for all users. Server is up and running. Users can

Re: 8.1.01 FTS error...

In server information you will see the fts tab. I think that is where you will have to change the path. On 22 Mar 2014 05:05, Rick Phillips r...@netfirst.com wrote: ** Hi, I've got the following error in my arjavaplugin.log: *Caused by: ERROR (8750): Create entry operations are not

Re: Email address on Remedy (6.3 p 24) Incoming Messages.

Rajeev, The Display name is configured in the form AR System MailBox Configuration. So you can change the display name to the email address by which it will display the email address rather than the Name. Hope this answers your query. Thanks Regards, Chetan Shinde