Searching for Japanese character in SRM 7.6.04 Console returns no result

2012-07-10 Thread Christianne
in the SRD:ServiceRequestDefinition form. I also tested with other modules - Incident Changes request and they returned the Japanese characters on a search. Any ideas what could be causing the issue in the SRM Console view? I appreciate your feedback. Thanks, Christianne

Email Attachment not Displayed in 2007 MS Outlook Client

2012-05-02 Thread Christianne
Messages form. Have anyone encountered this issue before? We are in ARS 7.6.04 SP2 and ITSM 7.6.04 SP1. Any workaround that you can issue to get this resolved? Your input is much appreciated. Thanks, Christianne

Re: Email Attachment not Displayed in 2007 MS Outlook Client

2012-05-02 Thread Christianne Souknary
Outlook client. I've checked the Attachment Handling properties, looks like default setting looks OK. Anywhere else I need to check? Kind regards, Christianne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: JAVA error when using Atrium CMDB 7.6.04 normalization simulation utility

2012-04-02 Thread Christianne
; ** Your input is highly appreciated. Thanks, Christianne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList

Enable Sorting in Approvals Central Table

2012-01-05 Thread Christianne
, the Summary column is still not working. Is there anything else I've missed to get this functionality working? Other column fields with Enable Sort set to True is working fine on the form, only the Summary field isn't. Thanks, Christianne

Re: Enable Sorting in Approvals Central Table

2012-01-05 Thread Christianne Souknary
a field length of 255 instead of 0. However, the Summary column is still not working. Is there anything else I've missed to get this functionality working? Other column fields with Enable Sort set to True is working fine on the form, only the Summary field isn't. Thanks, Christianne

Re: Timezone conversion

2011-10-11 Thread Christianne
into appropriate time, but I'm not sure who the if there are any gotchas to using this process command: “Application-Bus-Time2-Add” . Thoughts? Thanks in advance.. Christianne ___ UNSUBSCRIBE or access ARSlist Archives

Timezone conversion

2011-10-07 Thread Christianne
the conversion of this integer value (workflow driven manipulations) to display the appropriate timezones below: CST- GMT +10:00 - Australia, Sydney GMT +00:00 - Europe/London Thanks in advance for your help. Regards, Christianne