Hi Listers -
Looking at the skinnied-down CDM, how would you track the following:
Server w/ two network cards that each have two specific IP addresses (for
failover, for example) associated with them.
Server goes into ComputerSystem class, no problem.
From there, I could:
1) Put the
Thanks Axton, Rick - good info! I appreciate the replies!
Regards,
Cindy
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Hi Carey -
Thanks for the information, I appreciate your response - I'd done a search,
but hadn't originally come up with anything specifically relevant.
I tried what you suggested, and couldn't get it to quite work - but based
on your input, played around with it a little after using a hex
Carey -
Got it! I actually had posted something this a.m. about it, b/c your post
did lead me to what I needed to do - it seems that some of my posts make it
and others don't, not sure what that's all about.
Thanks for taking the time to spell it out - it is much appreciated!
Best regards!
Hi All -
Importing slightly less then 200,000 records from our current system into
Remedy (ARS 7.0.01 patch 001, CMDB 2.0.1 patch 002, BMC Asset 7.0.02 patch
003, SQL Server 2003, Windows 2000 Server) from the command line
(arimportcmd) using a private queue.
Due to the way the CMDB is
Carey -
Thanks very much for the response, I appreciate your repeating this
information.
I've tried what you've suggested - and STRSTR is returning a -1 for no
value found. I've tried the following:
STRSTR($Character Field$, LTRIM( \n))
STRSTR($Character Field$, \n)
STRSTR($Character
Hi All -
Is there any way to parse the contents of a char field that is set to
multiple rows, and has data that looks like this:
John Doe
123 Main Street
Anywhere, Anystate
Where there is a carriage return delimeter? I notice in the dbase, spaces
and carriage returns are saved as spaces -
Hi Listers -
Is anyone storing RAID information (RAID level, adapter, bios, etc.) in the
CMDB? If so, what class did you use for this?
Just trying to get some ideas
Thanks,
Cindy
___
UNSUBSCRIBE or access
Yup, if you want to stick with the out-of-the-box DSL, Chris is right -
you'll be stuck with the
Software - Application - Third Party - Product Name
categories - my question is - what good does this do for reporting
purposes? If almost everything sits in that one CTI (I think there is one
Hi Listers -
Happy Holidays!
I have a basic question regarding self join forms (I'm specifically looking
at AST: forms from the Asset 7.0 app). For example - AST:ComputerSystem is
a join of BMC.CORE:BMC_ComputerSystem to another
BMC.CORE:BMC_ComputerSystem.
What's the purpose of this? If
Rick -
Thanks for the reply, and chuckle I wouldn't be surprised if it were
something as stupid as versions that we missed /chuckle, although in this
case we've updated all of our tools to the newest release/patch as per
support's instructions. I will, however, double check that, just in
Jason,
We create new classes in our own namespace. In the CMDB2.0 Concepts Best
Practices Guide - it recommends this as a best practice
Here's the snippet:
Whenever you extend the data model, you should use your own namespace
instead of BMC.CORE. This prevents your extensions from being
Hi Oliver -
Do you mean the HTML docs that all link together so you can traverse the
CDM? If so, you can (and probably should) modify the HTML docs to add any
extensions. I actually found this little blurb in the CMDB2.0 Concepts and
Best Practices Guide (pg 73) - and amazingly, actually
We're running Asset 7.0 and not having any issues with these classes (out
of the box...no modifications yet :))
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Hello Listers -
In IM, as far as I can tell, Product Categorization comes from the Product
Catalog, and the Product Catalog is loaded with software that is created
when you load the DSL.
DSL Software Products are all categorized as Software/Application/Third
Party or Software/Operating
Hi Kelly -
Thanks.
EIE.cfg was actually set to 5 minutes before I started having these
issues. Set it to 1 to see if I could get something more kicked off, and
backed it out to 200 to see if things would catch up. Starting and
stopping the service did nothing. Only thing that enabled
Hi Michael -
No solution for you, but we will likely do something similar. We've done
some editing of the DSL behind the scenes, using the forms you've already
mentioned, and have not seen issues. We'll likely build our own
maintenance form(s) as well for any future DSL updates.
Having
Listers -
Having issues with EIE 7.0 hanging after working for about a week. I
have several active data exchanges which worked until 2 days ago, then just
stopped. Have debugging on, and after restarting EIE service, eiemain.dbg
would just show Starting to look for changes to data exchange
Silly question - but when you say relate contract to an item in the product
catalog - do you mean relate a contract to an asset (CI)? If so, what type
of asset and what type of contract?
Cindy
___
UNSUBSCRIBE or
We'll be in the same boat as well. After a first pass look at where to put
things, we're thinking of creating either a subclass under
BMC_HardwareSystemComponent, or a cat. subclass under Media for the SAN
devices themselvesremains to be seen what our folks need to track about
them though
Derek,
In addition to what Murtuza has said, you'll also need to set up your
product catalog with the products set up in the same classes that you are
importing into (i.e. BMC_ComputerSystem) before you populate the CMDB. If
you don't - you'll get menu pattern matching errors.
Good luck!
Hello all,
Is there any particular document that summarizes the permissions
(application permissions, etc.) in ITSM 7.0 - rather than having to slog
through all the user manuals where it says something like to do this you
have to be an Asset Manager?
Just looking for a chart or something
Hi Lisa -
Can you tell me how you are able to update through an import? In reading
this post, I'm interested in trying to figure out what you're doing b/c we
have a number of instances where an update through a straight import would
come in handy.
Or - are you importing a file and handling
Lisa -
Well whaddya know! I'm glad I asked - b/c I didn't even notice that
option! I was under the impression that you couldn't key on any data for
an update, so this is great news.
Thanks!
Cindy
___
UNSUBSCRIBE or
Hi Chris-
No problem, glad you could make sense of my ramblings :) It's just so nice
to know that we're not alone in our gee, we really want to figure this
out dilemma.
In terms of the DVD drives - IMO your requirements and setup should help
you determine which of the options (lump in CDROM
Hi all,
I'm posting this to Remedy support as well, but does anyone understand why
the class the DSL products are in is the Products class and not
the Software class?
For example, if you install the sample data, there are a few Computer
systems created - a Unix server and a Desktop
Jack,
Thanks very much, that's a place to start! I appreciate the reply.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
similar, or have any thoughts on a good way to
implement?
Best Regards,
Cindy Sapochetti
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
, but
if you could see your way to sharing your current mapping, or any other
info, it would sure help us out a lot.
Best Regards,
Cindy Sapochetti
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
29 matches
Mail list logo
