AW: Port issues with Netcool Gateway connecting to ARS 7.1

James, telnet my.arserver.com 9901 should work. You won't see any output, but the connection get's accepted by the arserverd process. Here's an example. This server listens on TCP-Port 4488 arad...@affhc041:/apps/javaprocs/mobis telnet itsm.telekom.de 4488 Trying 164.29.40.240... Connected

AW: OT: Format IP Address

Roger, i would accomplish this with a set field SQL. SELECT LPAD(regexp_replace(ip,'(\d*)\.(\d*)\.(\d*)\.(\d*)','\1'),3,'0')||'.'|| LPAD(regexp_replace(ip,'(\d*)\.(\d*)\.(\d*)\.(\d*)','\2'),3,'0')||'.'|| LPAD(regexp_replace(ip,'(\d*)\.(\d*)\.(\d*)\.(\d*)','\3'),3,'0')||'.'||

AW: Application-Generate-GUID in a Filter

in Filters you don't need @@: IMHO it won't even work with @@: Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Eli Schilling Gesendet: Mittwoch, 11. März 2009 16:40 An: arslist@ARSLIST.ORG

AW: Adding leading zeroes to Request ID

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, February 18, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: AW: Adding leading zeroes to Request ID ** ** If there are attachment fields on your form don't

AW: 7.1 mid-tier

Adrian, we were running this setup for about two years without any problems. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von adrian conway Gesendet: Sonntag, 1. März 2009 20:33 An:

AW: How to save huge qual string in Table / Tree Property? RESOLVED

All, BMC has created a new defect ref for this issue. SW00324113 Kind Regards Conny Von: Martin, Conny Gesendet: Freitag, 13. Februar 2009 16:06 An: 'arslist@ARSLIST.ORG' Betreff: AW: How to save huge qual string in Table / Tree Property? RESOLVED

AW: Cant Submit New Record Through View Form

John, ARS 7.x tries to increase the nextid until it finds one that works. ARS 6.3 throws an error. You must update arschema to generate a nextid that's not used in your view form update arschema set nextid = ? where name ='name of your view form' HTH Kind Regards Conny

AW: 7.5 on Linux 64-bit?

Lyle, I can confirm that arserverd is a 64Bit executeable on linux arad...@affhc116:/apps/ars/ars750p0/bin file arserverd arserverd: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for GNU/Linux 2.4.0, dynamically linked (uses shared libs), not stripped Kind Regards Conny

AW: Error Consuming HP SM7.10 Webservice from out of BMC Remedy.

Robert, the admintool is trying to load the file http://www.w3.org/2005/05/xmlmime. Your machine running the admintool must have access to the internet either direct or via http-proxy. In case of http-proxy you have to set up your admintool to use the proxy(see attached screenshot). HTH

AW: Workflow objects not displaying in window

Dwayne, this is a common problem. Select Window-Cascade and all open objects will be arranged in the visible area of your Administrator-Window. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im

AW: Adding leading zeroes to Request ID

** If there are attachment fields on your form don't forget to update the B tables. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Joe DeSouza Gesendet: Mittwoch, 18. Februar 2009 19:42 An:

AW: How to save huge qual string in Table / Tree Property? RESOLVED

Howard, I reported this to BMC. I'm waiting for response. I'll let you know the result. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Charles Baldi Gesendet: Freitag, 13. Februar 2009 16:04

AW: How to save huge qual string in Table / Tree Property?

Hi Chuck, this seems to be a bug in the Admin Tool. We had the same problem, but with Admin Tool 7.1p3 you can put long qualification strings (2000 bytes) into the field. Kind Regards Conny Von: Action Request System discussion list(ARSList)

AW: Problem Installing 7.5 Developer Studio

Mark, I've seen this while i tried to install 7.5 arserver on a linux box. The problem was related to NFS. The installer wasn't able to determine the correct size of a NFS-Mount. Kind Regards Conny Von: Action Request System discussion list(ARSList)

AW: Related to ERROR Message --ARERR [306] Value does not fall within the limits specified for the field

Viswanathan, if you're on Version 7.1 but patchlevel 5 then you hit the following bug which is fixed in patch 5. SW00291689: ARERR 306 occurred frequently even when all the data and forms were correct, but it did not reoccur upon restarting the AR System server. HTH Kind Regards Conny

AW: Filter -- Push field If Qual failing due to Null values

try this ( $Disp Val$ = 'SS Disp Name' ) AND (( $Soft Version$ = 'SS Version' ) or (($Soft Version$ = $NULL$) and ('SS Version' = $NULL$))) Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Zenith

AW: URGENT:CRITICAL:Authentication Failed error

it's not a big, but a time consuming task, to restore a backup (perhaps a couple hundred of GIB in size). Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Rakshit Bhandary Gesendet: Freitag, 30. Januar 2009 10:47 An:

AW: URGENT:CRITICAL:Authentication Failed error

Hi Sucharita, to rebuild the user cache you can use arreload. It's located in /ar_install_path/bin arreload -a user_with_admin_rights -p password -f -u User if you don't have access with an admin user you can use arcache to create one. arcache -Ua -e001 -n Demo -lw 1 -g 1 this creates the

AW: possibility of Server group without load balancer?

You don't need a load balancer to use a server group. But you loose the ability to automatically distribute the workload evenly across your arservers and automatic failover from user's POV. Failover of Escalation, DSO etc. will work as this is a feature of the server group. You have to tell the

AW: $OPERATION$ = GET on Get Filter

GET is also defined in ar.h I created a simple Filter. Execute On = Get Entry 1. Action = Message(Note) $OPERATION$ Here is the result HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag

AW: How to Create Web Service

as a guest and he/she will be able to submit the record on your form. Regards, Rakshit On Sat, Jan 24, 2009 at 7:45 PM, Conny Martin conny.mar...@t-systems.com wrote: as far as I know you also need midtier to provide a webservice

AW: How to Create Web Service

as far as I know you also need midtier to provide a webservice. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ravi Gesendet: Samstag, 24. Januar 2009 13:31 An: arslist@ARSLIST.ORG Betreff:

AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach!

we have a similar workflow to add an Attachment and I ever wondered why they turned off philter-phasing for this filter. Now I know why. -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Misi Mladoniczky Gesendet:

AW: Upgrade to 7.1 and licenses

I've recently done some upgrades from 6.3 to 7.1 7.1 stores licenses in the database instead of operating system files. With 7.1 comes some new forms bundled within a deployable application (AR System Administration Console). There is a form where you can manage your licenses. You must import

AW: Help with Set Fields action in a filter.

Hi Ravi, Set Fields Actions occur in phase 1. In this phase you don't have the request_id. It get's generated after phase 1. A possible solution is a Push-Field. Create a filter that fires on Submit. The only Action is a Push Field with qualification 'Request ID' = $Request ID$. In the

AW: How to create many entries in Remedy form at a time from C# code?

This API-call would not help. The purpose of that call is to begin a transaction which you can commit or rollback, but new entry's must still be created with multiple calls to ARCreateEntry after you've called ARBeginBulkEntryTransaction. Kind Regards Conny -Ursprüngliche Nachricht-

AW: How to create many entries in Remedy form at a time from C# code?

Hallo Thilo, Das klingt interessant. Macht sich wahrscheinlich in Umgebungen mit hohen Latenzzeiten im Netz am meisten bemerkbar, da die Kommunaktion mit dem Server reduziert wird. Hast du das schon mal irgendwo eingesetzt? Gibt's das etwa schon im ARSPerl? :-) Mit freundlichen Grüßen Conny

AW: How to create many entries in Remedy form at a time from C# code?

With the Remedy Import Tool you can import a .csv file and this tool is included in Remedy ARS 6.3. There is also a command line version (arimportcmd) you can use for automated imports. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion

AW: Dynamic Group Updation

perhaps you've forgotten to put semicolons around the groupid The value in a dynamic group field should look like this ;1234; Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj Gesendet:

AW: Application Query Delete Entry

If you're using this in an AL you must precede the command with @@: The AL runs on the client and try's to start an executable file named Application-Query-Delete-Entry. -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im

AW: Application Query Delete Entry

kaushal.coold...@gmail.com wrote: Hi friends, thanks for your help... @@ has solved my problem. Thanks folks for you help once again. - Kaushal. On Jan 8, 5:15 pm, Conny Martin conny.mar...@t-systems.com wrote: If you're using this in an AL you must precede the command with @@: The AL runs

AW: Application Query Delete Entry

to wait until the whole thing is completed? Or will the API-Call just trigger and then return as a completed process to the client? I don't use client-side Run Processes much, so haven't explored their impact. I could test this, but am lazy :) Steve On Jan 8, 8:16 am, Conny Martin conny.mar

AW: Malloc failed on server CreateMultipleFields

Perhaps a bug which is fixed in patch 6 SW00304771 CreateMultipleFields failed on AR System server 7.1 on a form that had auditing enabled. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag

AW: how to use Application-Format-Qual-ID

this special run process wouldn't help you. Documentation says: Converts an internal representation of a qualifier into a qualification string using ID format. It deals with qualifiers not request_id formats. What about setting the Default-Value of the request_id field to some stringYEAR ?

AW: AW: how to use Application-Format-Qual-ID

. But I'd like to have this self-service by Remedy itself. I am starting to doubt in the power of this tool. So it has at least one limitation. Conny Martin wrote

AW: Linux and VMware ESX

Hi Anne, we're running ARS 6.3 und 7.1 on VMWare ESX and SLES 9 (Oracle 10.2.0.4). No Problems. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ramey, Anne Gesendet: Dienstag, 23. Dezember

AW: AW: how to use Application-Format-Qual-ID

in the power of this tool. So it has at least one limitation. Conny Martin wrote: ** this special run process

AW: email engine logging

Hi Anne, look at page 194 and following in document Administering BMC Remedy Email Engine Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ramey, Anne Gesendet: Dienstag, 23. Dezember 2008

AW: AW: how to use Application-Format-Qual-ID

...@arslist.org]on Behalf Of Conny Martin Sent: Tuesday, December 23, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: AW: AW: how to use Application-Format-Qual-ID ** Serouche

AW: New Discovery -- Shared Workflow can possibly cause performance degradation

if I'm not wrong there is a patch correcting this issue. 7.1 p 4 SW00295427 Performance issues occurred with BMC Remedy User after upgrading to version 7.0.01 patch 005. Note: The actual Server Name and Schema Name were replaced in the cache so that BMC Remedy User would not send requests to

AW: SQL statement error

You must write Select max(po_number) + 1 FROM AST_PurchaseOrder Then you can map PO Number = $1$ -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Muhlethaler, Laurie Gesendet: Mittwoch, 17. Dezember 2008 20:29

AW: please help

You must use the Group form. There is a field Group Definition. If you wan't to add two users you must write: 'User1' or 'User2' If you enclose an identifier in single qoutes it is treated as User, if you enclose it in double quotes it's treated as Group. Kind Regards Conny

AW: Starting Request ID at a higher number

Update arschema set nextid = 1000 where name = 'Name of your form' -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Timothy Rondeau Gesendet: Mittwoch, 17. Dezember 2008 15:10 An: arslist@ARSLIST.ORG Betreff:

<    1   2