Re: Remedy Application on the Web

PROTECTED] On Behalf Of Den Fong Sent: Thursday, October 18, 2007 8:25 AM To: arslist@ARSLIST.ORG Subject: Remedy Application on the Web I just want to clarify the issue about placing the Remedy app on the web. We need to make the connection as secure as possible, it was proposed to proxy

Remedy Application on the Web

I just want to clarify the issue about placing the Remedy app on the web. We need to make the connection as secure as possible, it was proposed to proxy into our internal system where the Remedy application would sit. So would a better solution be put a mid-tier instance out in the

Remedy application on the Web

Hi Listers Does anybody have experience exposing Remedy to the internet? I'm trying to find information/documentation on this can someone point me in the right direction? Den ___ UNSUBSCRIBE or access ARSlist

Re: Write a Field Value to File

Have you thought about writing it as HTML and using br / as the break? ** Joe D'Souza [EMAIL PROTECTED] 10/2/2007 4:51 PM Mark, Run Process perhaps treats the end of line as a carriage return and terminates it there.. Instead of Run Process use a Set field operation and use the

Webservice to return SOAP error msg

7.01 p4 Midtier 7.01 p4 TIA Den Fong Husky Energy Inc. 707-8th Avenue SW Calgary, Alberta CANADA T2P 3G7 Phone : 1-403-298-7244 Fax : 1-403-298-6476 ___ UNSUBSCRIBE or access ARSlist Archives

Re: Webservice to return SOAP error msg

created. Regards, Matt Willis Den Fong [EMAIL PROTECTED] wrote: = I have a WS that allows another system to update a ticket via SAP XI. However when a specific filter fires it causes a message at the HTTP level to be sent back which can't be trapped and processed

DSO license purge

Is anyone else having trouble with the Remedy License Purge? I am getting a slow response and failures. Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Workflow to email out and attachment

HI All Is it possible to attach a file to an outgoing email via workflow? I'm trying to send out a csv report that is generated daily to a group of users. ARS 6.3 TIA Den ___ UNSUBSCRIBE or access ARSlist

Approval 7 and ITSM 5.6

Has anyone used the approval server 7 on ITSM app v5.6? Do I need to run arjoinfix? Any other issues encountered? Thanks Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the

WebServices Response

Hi all The situation is: SAP XI is consuming a Remedy 6.3 webservice, I can't seem to find a location where I can send the error message back to SAP XI. Do I need to manipulate the WDSL for an output? Den ___

Re: WebServices Response

] On Behalf Of Den Fong Sent: Tuesday, June 05, 2007 12:12 PM To: arslist@ARSLIST.ORG Subject: WebServices Response ** Hi all The situation is: SAP XI is consuming a Remedy 6.3 webservice, I can't seem to find a location where I can send the error message back to SAP XI. Do I need to manipulate

Re: Corrupted Index on CHG:TSK RESOLVED

on the T table). Atul - Original Message - From: Den Fong To: arslist@ARSLIST.ORG Subject: Corrupted Index on CHG:TSK Date: Wed, 25 Apr 2007 13:39:00 -0600 ** I cannot add/remove index on my CHG:TSK form. It gives me an ora error

Corrupted Index on CHG:TSK

I cannot add/remove index on my CHG:TSK form. It gives me an ora error that the index does not exist. I took a look at the DB and the only index on the T table is on C1. Any ideas on how I can get this resolved, I'm thinking I create the index on the T table myself, but not sure how the

Re: SHR:Consolidated List- Archiving.

the form is not a good practice. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Den Fong wrote: ** Has anyone ran archiving on SHR:Consolidated list for ITSM 5.6? Are there any issues with doing

SHR:Consolidated List- Archiving.

Has anyone ran archiving on SHR:Consolidated list for ITSM 5.6? Are there any issues with doing that? Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Slow responses

Joe We are experiencing the same issues. The only thing I found was this white paper http://www.bmc.com/supportu/documents/57/51/65751/65751.pdf Den Soria, Joe [EMAIL PROTECTED] 3/30/2007 11:01 AM Listers, I am baffled here and need some guidance. We are running ARS 6.3 patch 20 on

Authentication to Consume WS

Just wondering how I can authenticate to consume a WS. This WS is internal to our company, but just wondering how we send the Username/pwd. ARS 6.3 patch 20 Mid-tier 6.3 patch 21 Apache 1.3/ServletExec 5 Den ___

Re: Authentication to Consume WS

Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den Fong Sent: Tuesday, March 27, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Authentication to Consume WS ** Just wondering how I can authenticate to consume a WS. This WS is internal to our

WebService Error

I am getting a WS errror, as it is my first attempt. The way I have interpreted is that the WDSL file that has been supplied doesn't have a protocol defined for the WS to run across? ARERR [9130] An exception occurred from the WebService class : no protocol:

Web Service Plug in loading?

Okay Trying to setup a webservice here and am getting an error 8755 plug in not loaded. ARSYS.ARF.WEBSERVICE I am sure we loaded the plugin. In the ar.conf file we have. plugin :/.../arsystem/bin/libwebservice.so What else was there? If it's not installed how do I get it installed

Mid-tier 6.3 on SUSE 9

I am just wondering if anyone is running mid-tier 6.3 on SUSE 9? I looked at the compatibility matrix and mid-tier only runs on SUSE 8? I dont' know if they haven't updated the matrix or just never compiled against it. I sent them and email, but am just checking if they don't support it if

Redirects from mid-tier 6 to 6.3

Okay we are testing our patch from 21 on 6.3 and upgraded from 6. However all the mid-tier URL's have been simplified, so what is the best way to setup redirects to the new URL's? What we thought were a) Via apache? b) Create start.jsp pages that redirect (I'm not sure this will work as the

Re: IVR Remedy

IVR system and Remedy. It was very easy to setup. Joe -Original Message- From:Action Request System discussion list(ARSList) on behalf of Den Fong Sent:Mon 2/12/2007 4:32 PM To:arslist@ARSLIST.ORG Cc: Subject:IVR Remedy Has anyone integrated IVR technology, (interactive voice

IVR Remedy

Has anyone integrated IVR technology, (interactive voice recognition)? We are looking at this for one of our projects and are looking at costs, feasibility etc... Thanks Den ARS 6.3 patch 20 (by end of month).

Re: Verifying that ARS 6.3 Patch 20 Worked DST

We are going to get the server team to flip the dates on the servers after we update or Dev systems. Run some tests then. Pierson, Shawn [EMAIL PROTECTED] 1/31/2007 12:43 PM My plan was to simply do a few things like the following: 1) Create a few tickets with the current date. 2) Change

Re: ZenWorks Integration

I'm in the same boat except that I am trying ZEN to CMDB2 and ASSET 7. Lot's of mapping either way. I started by getting a DB link to the zen db and then creating view forms to the ZEN tables run escalations that populate the CMDB. (Still a work in progress) It's like doing the EIE via

Re: ARERR [303] Form does not exist on server : SYS:Message Box

Jason Did the installation finish importing the forms? Check the installation log for errors. Den ** Niu, Jason [EMAIL PROTECTED] 11/24/2006 9:25 AM I am trying to configure a newly installed system, received above messages, does anyone know how to fix it or where to find the

Re: HD 6.0 Home Page - Application List

Claire The application list is populated by entry points. Do a search on entry points in the manual. Den Sanford, Claire [EMAIL PROTECTED] 11/24/2006 2:54 PM What workflow populates the Application List field on the HelpDesk Home Page? I have done my database synch search and nothing

Re: How to reflect a new line in an HTML format?

** Not to be a stickler, but you should probably used br / to conform to XHTML might save you a few minutes later down the road. "Heider, Stephen" [EMAIL PROTECTED] 11/1/2006 5:49 AM Remedy sometimes adds a space in front of the new line character inworkflow. I use LTRIM to remove the leading

What's New 7.x WBT

** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den __20060125___This posting was submitted with HTML in it___

Re: What's New 7.x WBT

st(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: What's New 7.x WBT ** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB

Re: Menu Wrap on Web

the menu has more entries on your Prod system than on yourdevelopment box?--MichielOn 10/10/06, Den Fong [EMAIL PROTECTED] wrote: ** Can we adjust the menu display to wrap on the web? On our prod system the field is wrapped, and on dev it's not, both are on Fields Fixed Position. ARS 6.01 patch

Menu Wrap on Web

** Can we adjust the menu display to wrap on the web? On our prod system the field is wrapped, and on dev it's not, both are on Fields Fixed Position. ARS 6.01 patch 1339 Midtier 6.01 patch 1353 TIA Den __20060125___This posting was submitted with HTML in it___

Re: ITSM 7 in Production?

** Okay we are now looking at all our options, so I realize that most of these options are going to be based on the business need rather then the technology. However now I need to provide the technological piece of the benefits and options. So the basic options we have going now are (this is

Re: ITSM 7 in Production?

** That would be a CMDB 1.1 on ARS 7, which is supported. However other then telling them there is a mid-tier performance I don't think they would buy that one. Den ** Rick cook [EMAIL PROTECTED] 10/5/2006 11:16 AM I would add one more - upgrade to ARS 7/ITSM 6. It's a good combination that

Re: ITSM 7 in Production?

** Good point Rick. ** Rick cook [EMAIL PROTECTED] 10/5/2006 11:54 AM Why not? There's a 7.0.1 release coming soon, it doesn't cost anything more, it gives you some extra features, takes no more time to implement...I'm not seeing a downside. The CMDB version is related only to the ITSM

ITSM 7 in Production?

** Has anyone put ITSM 7 in production yet? How long did it take you? We planned 6 months.We are just trying to do our testing, eval and have come across many issues and are having second thoughts. We are on ITSM 5.6 currently. I've noticed a few things that might cause some grief for our users

Re: Question about search result

** Addis When youa date it is at 12:00 am of that date. Den Addis Solomon [EMAIL PROTECTED] 9/29/2006 8:35 AM ** When I define anadvance search saying 'Create date'= "09/10/06" and'Create date' ="09/20/06", The result is not including the the 20th date. In other words the result is only

Zen CMDB 2.0

** Has anyone integrated Zen with CMDB 2.0 yet without EIE? I'm looking at what the best way to approach this. TIA Den __20060125___This posting was submitted with HTML in it___

ITSM 7 flashboards jar files

** Can someone give me a listing of their jar files for mid-tier for ITSM7? I'm still having issues and most of the KB indicate that it might be a jar file missing from the mid-tier\WEB-INF\lib directory. TIA Den __20060125___This posting was submitted with HTML in it___

Re: ITSM 7 flashboards jar files

ReportCommon.jar saaj.jar Serialization.jar Support.jar URIUtil.jar webreporting.jar websvc70.jar -- Tony Worthington[EMAIL PROTECTED]262-703-6125 Den Fong [EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG 09/13/2006 09:29 AM Please respond

Re: CMDB 2.0 implentation

CMDB 2.0: Implementation Best Practices.--JarlOn 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody

Flashboards 7 and ARERR 9391

** I'm trying to get FB 7 working on our test server and am encountering this error. ARERR [9391] No module with name "Flashboard" was found in the following configured module server(s) "[rem7dev]". I looked up the KB and I tried the one solution the proposed but it hasn't resolved anything.

CMDB 2.0 implentation

** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den

FIXED: arimportcmd on Escalation

ie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Wednesday, August 30, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd on Escalation ** Okay I thought back to basics was the best

Re: FIXED: arimportcmd on Escalation

time. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Friday, September 01, 2006 12:35 PM To: arslist@ARSLIST.ORG Subject: FIXED: arimportcmd on Escalation ** I have it fixed now, hopefully. The str

Re: arimportcmd on Escalation

s McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Wednesday, August 30, 2006 9:01 AM To: arslist@ARSLIST.ORG Subject: arimportcmd on Escalation ** Hey Guys I'm trying to get s script to execute on an escalation,

Re: arimportcmd on Escalation

r has read and execute permissions. Of course, this does not apply if the user is root. James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Wednesday, August 30, 2006 9:14 AM To: arslist@ARSLIST.O

Install 7 oracle 10g client

** Hi Listers I'm starting an installation of 7 on our new Suse linux box, however I'm just wondering if anyone has successfully installed the oracle 10g client 32 bit on the 64 bit OS? Our dba's are trying to get this up so I can begin the installation. OR If you have successfully ran ARS 7

Re: Install 7 oracle 10g client

** Our policy is migrate towards linux so our new box is SUSE 9. We have solaris but are migrating away from it. Tim Smallwood [EMAIL PROTECTED] 8/24/2006 8:08 AM Solaris 10 for x86 is available on the sun web site. You can run native Sun Solaris vs linux and probably have fewer issues than

Re: Install 7 oracle 10g client

** Brian We have the DB sitting on a linux 64bit server, it's just the ARS installation client on it's own 64bit environment that is causing issues. There isn't a chance in H*** a windows server would be used. The issue is the 10g 32 bit client won't install on the 64bit SUSE box. We are

ITSM 7 upgrade

** Hi All Has anyone gone through this yet? We are looking at putting a plan together for this upgrade. We are currently at ARS 6 and ITSM 5.6 (HD/CHG/AST). I know the cmdb is very important to the whole suite and we will focus on that first and allotted the most time to it currently. Then we

proper GUID usage

** Hi All I just want to make sure I am using the GUID field poperly for my forms. I have a separate form that is a child of tasks, so I place a GUID field (179) on the tasks form. Generate the GUID on submit and then push the GUID, along with all the other fields, to the child form. Then when

Re: v7 Compatability Matrix

** They have just removed ARS 5.x from supported versions on the compatiblity matrix. Den FongHusky Energy Inc.707-8th Avenue SWCalgary, Alberta CANADAT2P 3G7 Phone : 1-403-298-7244 [EMAIL PROTECTED] 05/09/06 6:02 AM ** Anyone else seen that the v7 compatability matrix is out.