Re: POLL: would you like the user tool back (7.6.04)

YES from MY end and my TEAM... Thanks and Regards, Kailashnath A J -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Wednesday, January 04, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: FW: POLL

Urgent - SRM Services not getting displayed !

the services displayed to make it available to request the same as expected in SRM module. Please treat this as very urgent. Thanks Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any

Re: Urgent - SRM Services not getting displayed !

Please find the required details below. BMC ARS - 7.5.00 Patch 007 ITSM - 7.6.00 patch 002 SRM - 7.6.00 patch 002 No, it's a single tendency and no entitlement enabled. How to identify the locale if added, and how to remove if it exists ? Thanks Regards, Kailashnath A J From

Re: Urgent - SRM Services not getting displayed !

Dear Chowdhury, Its affecting all the users including Admin. The locale settings I meant is in Navigational categories. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Sunday, June 12

Re: Urgent - SRM Services not getting displayed !

services irrespective of categories selected via User tool. I am getting critical by this. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Sunday, June 12, 2011 7:56 PM To: arslist

Re: Urgent - SRM Services not getting displayed !

them again and I could not delete some of the SRDs and PDTs using Ctrl+d. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Sunday, June 12, 2011 8:30 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Urgent - SRM Services not getting displayed !

Thanks a lot Chowdury, exactly we are on right track. Will try the AR report technique for the RCA, as we have already tested the services by placing them in all the category levels. Thanks again for you wonderful support Chowdry. Thanks Regards, Kailashnath A J From: Action Request

Re: Service target time starts from Reported date or Submit date

calculation will be counted. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Monday, May 30, 2011 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from

Re: In SRM - Possibility to manage the display of service subcategories.

have a doubt, subsequent to these many efforts will my requirement be achievable ? If possible, Will BMC support/Recommend this customization ? Kindly lend me your loyal hands to get me a termination on this. Thanks Regards, Kailashnath A J From: Action Request System discussion list

Re: Service target time starts from Reported date or Submit date

Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J

In SRM - Possibility to manage the display of service subcategories.

of this view into two column view. If this can be achieved, kindly let me know the steps. SRM Version - 7.6.00 Patch 002 Col -1 Col -3 Col -2 Thanks Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic

Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !

Thanks a ton Dear Jason, thanks for circulating your wonderful info and/ experience, which offers me a strapping design to move ahead. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday

Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !

Dear David, Thanks for updating me on latest compatibility matrix. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, March 11, 2011 11:49 PM To: arslist

Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !

to the Virtual Environment, please share it if any. Hope with your amplification I could advance sound. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, March 11, 2011 1:40 AM

Is it Possible to Install ITSM in HyperV-Virtual Environment !

Hi Folks, I would like you to share your experience of installation of BMC Remedy with BMC Service Desk on a HyperV-Virtual environment? If so, how the end users will be accessing the console to raise a request? Kindly clarify. Thanks and Regards, Kailashnath A J