Hello,
I am able to use a filter to successfully consume a remote web service when the
filter runs on a Solaris, Oracle, AR 7.6.04 system. The same filter, however,
generates a timeout error (see arjavaplugin.log below) indicating a ws timeout
of 2 seconds when I run it on a
Hello,
I am planning on installing ITSM 7.6.04 using VMWare/Windows/MSSQL. Since SQL
2012 is fairly new I wanted to check if there are any known problems with this
version of the database. Do you recommend going with SQL 2012 or 2008 R2?
Thanks for your suggestions.
Ken Leihkauff
North
Hello,
We are having peculiar symptoms when importing some definition files. (The
definition files were exported from a 7.6.04SP1 system.)
If I export a deployable application or a fairly large set of forms and related
workflow (say 40 forms), I am able to import the definitions into a NEWLY
the data type, and put the value back (by selecting it from the
cloned table) and then run the installer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G
Sent: Wednesday, October 12, 2011 11:24 AM
Hello,
Has anyone experienced similar problems when upgrading from 7.1 to 7.6 ARS?
I've submitted a ticket to BMC but they have not indicated this is a known
problem.
More specifically, I'm upgrading 7.1 patch 6 ARS to 7.6.04 SP1 ARS. This is
Solaris 10, Oracle 11g. The installer completes
Hello,
Background: We have an AR system running 7.1, Oracle 10g, Solaris 10. The ARS
is running on the same server as the database; there is no Server Group
configuration.
Question: To scale the email engine, is it possible to run two instances of the
email engine on the same server and
Hello,
Does anyone know if BMC has provided help with completing the government's 508
Evaluation Template, like the one shown below? Thanks for any guidance or
insight to completing the template or obtaining details from BMC. I have seen
BMC's whitepaper for guidance when developing ARS
to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G (LEIHKAUFFK)
Sent: Wednesday, June 01, 2011 03:14 PM
To: arslist@ARSLIST.ORG
I don't have any experience with AtriumSSO. We use Java System Solutions SSO
product. This product is excellent and does what you want, no login prompt.
We are one of the test site for using JSS SSO on BMC's Dashboards, which is
very cool.
The support from JSS is excellent. They are
Hi Everyone.
I would like insight into how other Listers have utilized Altiris to populate
into Atrium.
My understanding is there are 2 integrations, 1 offered by Altiris and the
other
offered by BMC. Pros Cons of each would great. Not sure how the Altiris
integration will change with their
, Service Management
Mobile:646.483.2779
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Kenneth Mogensen
Sent: Tuesday, April 12, 2011 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Atrium integration with Symantic
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth
Sent: Wednesday, January 19, 2011 12
Does anyone know if Remedy Mid-Tier has been evaluated with respect to the
Open Web Application Security Project (OWASP) top 10 web applications
security vulnerabilities list?
Thank you.
The OWASP Top 10 Web Application Security Risks for 2010 are:
* A1: Injection
* A2: Cross-Site
For those of you who have installed 7.6.03 using Windows 2008, IIS 7, Tomcat
servlet, have you found this to be a stable and well performing configuration
and recommended set up? Part of the reason for asking is because of the
significant difference between IIS 6 and IIS 7; we wanted to
We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux
Apache/Tomcat Mid-Tier systems for some time now. They have been very stable
in our production environment which hosts many custom applications for several
of our customers (no ITSM).
We now need to set up some
:16010101T02
TZOFFSETFROM:-0700
TZOFFSETTO:-0600
RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=2SU;BYMONTH=3
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
ATTENDEE;PARTSTAT=ACCEPTED;CN=Keahbone, Kenneth G:MAILTO:kgke...@sandia.g
ov
COMMENT;LANGUAGE=en-US:
SUMMARY;LANGUAGE=en-US:Accepted: Invitation: OT: Enhanced Searching
, 2009 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firewall TCP Timeouts
What pieces of the AR infrastructure are in a NAT? Are the arservers
in one subnet behind a NAT and the midtier in a different subnet
behind a NAT?
Axton
On Thu, Nov 19, 2009 at 8:14 AM, Leihkauff, Kenneth
kenneth.g.leihka
] On Behalf Of Leihkauff, Kenneth
Sent: Wednesday, November 18, 2009 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firewall TCP Timeouts
Thanks, Conny. Are you saying the libkeepalive was implemented on the
ARserver -- not the MidTier linux server? Our midtier and arserver are linux
with a firewall
be a problem if the midtier servers were
behind a NAT. Is this the case?
Axton Grams
On Tue, Nov 17, 2009 at 12:07 PM, Leihkauff, Kenneth
kenneth.g.leihka...@saic.com wrote:
**
Hello,
We have a firewall between our MidTier server and ARS system. The firewall
is configured to drop tcp connections
...@arslist.org] Im Auftrag von Leihkauff, Kenneth
Gesendet: Mittwoch, 18. November 2009 18:18
An: arslist@ARSLIST.ORG
Betreff: Re: Firewall TCP Timeouts
Thanks for your time, Axton. I spoke with our network engineer and he studied
the firewall logs and sees quit a few denials and some resets
Hello,
We have a firewall between our MidTier server and ARS system. The firewall is
configured to drop tcp connections after being idle for 60 minutes
(typical/default firewall setting). Several MidTier user sessions will make
use of a shared tcp connection so you might have 100 sessions
that.
Rick
Sent from my Verizon Wireless BlackBerry
From: Leihkauff, Kenneth
Date: Tue, 28 Apr 2009 09:00:12 -0400
To: arslist@ARSLIST.ORG
Subject: Remedy in Amazon Computing Cloud?
Hi,
Does anyone have any experience with hosting Remedy ARS/MidTier/ITSM
Hi,
Does anyone have any experience with hosting Remedy ARS/MidTier/ITSM in
Amazon's computing cloud (EC2)?
Ken Leihkauff
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Platinum
is not updated
on the Group form.
Thanks in advance.
cheers
Kenneth
On Mon, Mar 16, 2009 at 11:50 PM, Shyman, Jonathan jshy...@columnit.comwrote:
**
It works very well from my experience with it. I’ve used it to rename a
company, several support groups and several support personnel. Yes
of this
being the culprit.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
715-410-8056 C
715-592-5185 O
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth
Hello,
Does anyone know the common causes for ARERR 91? We're running MidTier
7.1, Red Hat Linux, Apache/Tomcat against a Solaris 10, Oracle 10g, ARS
7.1patch6 system. This error sometimes occurs when using Midtier. The
Midtier and ARS are not configured to use Portmapper protocol and the
Hi Listers.
I'm looking for insight getting AREA to work with SSL in a HP 11 environment.
Of course we know there is not much documentation on this. We have ARS 6.3
patch 16 and AREA is working fine without SSL.
I did this a few years back at a previous employer and it was touchy to say the
Hi,
Has anyone had any experience using ARSystem Mid-tier in a clustered
Tomcat environment?
Does anyone know if Mid-tier supports the inherent clustering that is
built into Tomcat?
Thanks.
Ken
___
Can anyone confirm that the Remedy Client Type for transactions originating
from Web Services will be 34? When I create a filter to capture the
CLIENT-TYPE (keyword) from a Web Service transaction I get 34. Is this a
reliable and consistent value that can be expected? Below is an extract
that this
incident has been re-opened before?
Thanks for your time.
Regards
Kenneth
___
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Hello all,
When using Remedy ODBC driver,
We are having some problems executing qualified queries with any DB2
function (DATEADD etc.) in the query condition. We get the following
error message whenever we use any date / timestamp column.
System.Data.Odbc.OdbcException: ERROR [42S] Data types
I will be out of the office starting 2007-07-25 and will not return until
2007-07-30.
For any urgent questions regarding CPSS/CPSS NG, eSupport or CIC/IS116 -
please create a CPSS log and send to CPSS Applications team. Or call
CPSS-on-duty at +47 35924889 (internally 148-4889)
Hi,
Has anyone been having problems with ARERR 9351 when using MidTier? The
description of the error from Remedy's manual is listed below. We are
running MidTier 6.3, patch 21 on Windows 2003 using IIS, New Atlanta AS
servlet. The ARS is 6.3 running on Solaris 9, Oracle 9i/10g. We've
tried
Hi,
Has anyone attempted to use a filter (web service action) to consume a
remote web service which mapped an attachment field? The basic workflow
seems to work reliably including pushing the attachment data to the
remote web service. An error (ARERR 8939) occurs however, whenever I
try to push
**
Hi,
In
your opinion, would it be safe to say that the following two ARS installation
environments would probably receive the best overall support from Remedy (where
they have the most experience)?
- Solaris
with Oracle database
- MS
Windows with MS SQL Server database
Would
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