Partial results on Company Field and then ARWARN 66

Hi All, I have been investigating the issue with Company menu where it lists down the partially results and then gives ARWARN66 The back end query which gets fired is SELECT DISTINCT TOP 302 T445.C11, T445.C100070, T445.C100071 FROM T445 WHERE ((T445.C7 = 1) AND

Qualification Set while Editing a Recon job is empty.

Hi All, I was looking out for modifying either of Identify or Merge type of a Reconiliation job in the Production and then found Qualification Set to be blank, after unchecking the check box "Use all classes and instance" and click on the expand button along with Qualification Set , the set list

Urgent Help needed : on SOAP web service

Dear Members, in our production Remedy has a published a web service on one of the custom forms, which is being consumed by the external application. Now the external application is consuming this web service to create tickets in Remedy. Many times the user on the external web front would get an

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

Hi, Which x-application you are using ? Try running xclock and see if you can see a clock on your machine where you are using the x-application. Regards Saurabh On Thu, Jul 23, 2015 at 12:11 PM, vivek garg-2 [via ARS (Action Request System)] ml-node+s1093659n7601904...@n2.nabble.com wrote: **

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

See if the below steps can help you: 1) Download and Install Putty on your PC (2) Download and Install Xming on your PC (3) Start Xming server (4) Save the server you want to connect to in Putty in saved sessions (5) Load the server you want to connect in putty (6) In the left category pane,

Re: Installing and upgrading to BMC Remedy 9

Request System)] ml-node+s1093659n7601835...@n2.nabble.com wrote: ** Hi Select a new intall, and when you type your db-info you will get a question asking if you want to overwrite or upgrade the database. -- J 2015-07-09 12:39 GMT+02:00 MalviyaSaurabh [hidden email] http:///user

Re: Installing and upgrading to BMC Remedy 9

Hi Misi, What I am trying to do for upgrading to 9.0 from 8.1.02 I have commissioned a new VM ( os :linux) and ensured java and X11 conenctivity for running the installer GUI. I am intending to use the same db instance where my 8.1.02 app is pointed to. When I am running the remedy 9 installer

Re: Installing and upgrading to BMC Remedy 9

Hi Misi, I did follow the exact process steps B you have mentioned for upgrade of my custom app from 7.1 to 8.1 Using RRRchive was probably the best decision as it was able to migrate data which even AR Migrator was could not do for certain forms. Also DDM is compatible 7.6.04 onwards only.

Re: Set field SQL statement correction

Hi All, I used ArInside utility to document the ARS. And actlivelinks with DirectSQL was pretty easy to find out from the documented output of arinside. Though I am finding it tough to identity activelinks which has set field action with Datasource as SQL from the document. I have come up

Re: Does remedy 8.1 have or support a Croom PostgreSQL plugin

Thanks LJ. We have our custom based app on ARS 7.1 on solaris/sybase which has this croomardbccplugin.so (am not sure whether this was written in-house or downloaded from somewhere) which ensures connection and fetches detail using vendor forms based on vendor name : CROOM.ARDBC.POSTGRE with

Does remedy 8.1 have or support a Croom PostgreSQL plugin

We have an application on PostgreSQL, Does remedy 8,1 support any plugin which would be able to retrieve data from this external PostgreSQL db. Environment : Linux/Oracle/ARS8.1 Regards, Saurabh -- View this message in context:

Set field SQL statement correction

Hi All, We have migrated our custom (non-ITSM) ARS application from 7.1 (Solaris-Sybase) to 8.1 (Linux-Oracle). Currently facing issues with Set Field SQL action in various workflows due to difference in SQL statments in Sybase and Oracle. For instance in one of the activelinks, on sybase

Re: Netcool - Remedy integration

Hi Fred, Alert Outbound Port is set as 0. Is it problematic? Regards, Saurabh -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Netcool-Remedy-integration-tp7601159p7601192.html Sent from the ARS (Action Request System) mailing list archive at

Re: Netcool - Remedy integration

Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are trying to configure it to connect to our Remedy server 8.1.02 201408260235 on Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config contains below : TCP_FLAG = TRUE, AR_TCP_PORT = 7601,

Netcool - Remedy integration

Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are trying to configure it to connect to our Remedy server 8.1.02 201408260235 on Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config contains below : TCP_FLAG = TRUE, AR_TCP_PORT = 7601,

Re: How to find SQL query while querying a vendor form

Thanks all for your inputs. I could not find anything from the loggin option as the pluin log level were set to ALL. However I happened to look into configuration file of this custom plugin and could see the path of the log file for this plugin. I was able to see the relavant SQL queries in the

How to find SQL query while querying a vendor form

i All, An active link is defined on a display-only form, its set field action is querying a vendor form using the EXTERNAL operator. From the extract of the below plugin log I can see its failing when tryin to query ORB:asset_display form. I am getting an error like shown below: /Database

Does the LDAP authentication service for remedy 7.1, running on SunOS 5.9 support SHA2 encryption?

Hi All, This is a query related to AREA LDAP authentication for ARS 7.1. Would like to know experts' opinions. Our LDAP servers are currently using SHA1 and soon they are going to be using SHA2, hence want to know if it is possible in remedy to have AREA LDAP configuration supporting SHA2.

BPCU utility

Hi All, Just a quick question, can we run BPCU for a customized remedy system on ARS 7.1.00 Patch 008? Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/BPCU-utility-tp119980.html Sent from the ARS (Action Request System) mailing list archive

Re: BPCU utility

Thanks Ashish for your quick response. Where will i find BPCU specific to ARS 7.1 (in SunOS) ( not sure whether one exists). ?? I have commissioned a 8.1 server (in Linux) and could see BPCU bundled in it. Even I was able to run BPCU on 8.1 server using the below command ./bpcu.linux.sh -x

Re: Verify migrated form

Thanks Todd for your response. I want to verify already migrated forms which was done quite some time back and there are no migration results as of now. Can you please suggest any alternative solution which does not involve having access to migration results? Regards, Saurabh -- View this

Re: Verify migrated form

Hi Misy, Can you please tell me how can we look for differences of the fields for a particular form (eg: ABC:Test) using this. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Verify-migrated-form-tp119949p119969.html Sent from the ARS

Re: Verify migrated form

Hi Frederick, The forms were migrated earlier. I just happened to open a form and tried searching on it, and I found an error realted to SQL view missing. Hence I want to know is there any way (other than quering db) which would tell me whether all the backend tables (t,B,H and sql view and SH

Verify migrated form

Hi All, This is probably going to be a mundane question, but i want to know how can we verify whether a custom form has been migrated correctly or not. Forms are migrated either by Developer Studio or AR Migrator from Server A to Server B. I can think of few steps, please let me know if these

Re: Creating a jira issue on click of a button on remedy form

Hi All, This solved/ $PROCESS$ /opt/bcs/bin/curl -D- -k -u svc-remedy:password -X POST --data “$Data1$” -H “Content-Type: application/json” https://jiradev.company.com/rest/api/2/issue/ where DATA1 = as follows: {fields: {project: { id: 18168 }, summary:Post-Mortem for Remedy *S3 -

Re: Creating a jira issue on click of a button on remedy form

Hi All, I have done some study and came across that JIRA has some rest API's (https://developer.atlassian.com/display/JIRADEV/JIRA+REST+APIs), but I am not sure how can we use it with remedy. My environment is on ARS 7.1 server. Any pointers/suggestion on similar requirement would really help

Creating a jira issue on click of a button on remedy form

Hi All, I have a requirement wherein on click of a button on a remedy form, a jira issue needs to be created in a jira project (http://jiradev.ops.company.com/). The operations team doesn't need any custom fields in jira issue. The jira issue needs to be created with following text : /You have

Number of user logins in remedy

Hi All, How can I determine the number of users that have logged in remedy for the last 7 days. My remedy application is on ARS v 7.1 It will be even better if I get to know via which mode they have logged in i.e. user tool or web. Regards, Saurabh -- View this message in context:

Re: Javascript err while searching a form : Mid-tier 7.1

Hi All, As mentioned by Jabbie, the temporary fix worked for me. Unfortunately the fix is valid til Apr2015. If Chrome version is 37, then 'showModalDialog' feature is deprecated. To re-enable this method, you need to create new registry key : 1. Open Registry editor (regedit) , go to :

Re: Issue with LDAP

Hi All, Sorry for coming back to this thread after a long time. Resolved the issue by doing below. I employed using jExplorer utility for checking the connectivity to LDAP AD. Once the connection was made over jXplorer, i used the same credentials and setting and updated ARDBC and AREA config

Re: Escalation qualification : DSO

Thanks Ken and Doug for your valuable inputs. I will work on that. Currently I am planning to use rrrchive for this archival as its big urgent. I am in the process of testing it on my dev environment: I am manually able to run rrrchive tool on command prompt and getting records archived. My

Re: Escalation qualification : DSO

I have managed to right a batch file which I have scheduled to run every 3 hours in task scheduler in windows VM. And it is working fine. But for few records I could see Deleted source=sourceserver, Form1, entry=1522516 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR,

Javascript err while searching a form : Mid-tier 7.1

Hi All, I am facing issue while issuing a search on one of the remedy form im mid-tier. A sucessful search opens a pop-up form with result to select one of the many records. Server version is 7.1. This issue is only happning in Chrome browser, IE and Mozilla is just working fine. Since lot of our

Escalation qualification : DSO

Hi All, I am in the process of archiving records in remedy. I have written an escalation with DSO action written which is working. I have the escalation qualification as ( 'Ticket Closed Date' = 2/28/2009 11:59:59 PM) AND ( 'Status' = Closed) AND ( 'Ticket Closed Date' = 1/1/2009 12:00:00 AM) As

Re: Escalation qualification : DSO

Thanks for all your reply. One more clarification which I am seeking out is that my escalation runs on every 30 mins, and I can see records coming into the DSO pending queue in the DSO Pending form, I would want to know from where i can get to how many records are qualified in each execution of

Issue with LDAP

Hi All, My environment is or ARS 7.1 on Solaris with DB on Sybase. Currently our system is using both AREA LAP (for authenticating users) and ARDBC LDAP (for fetching user details). Our LDAP host is soon to be decommissioned and replaced with a new one. I have modified ARDBC Configuration form

Re: Issue with LDAP

Thanks Mark for your response. Yes i did create a test vendor form with the new vendor name and table name (i had to manually key in the details as it was not coming as part of the drop down). When I tried opening this test form i am getting the error as shown below: 390695 /* Fri Jun 20 2014

Re: Issue with LDAP

Yes i did restart the services. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Issue-with-LDAP-tp117574p117578.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Re: Issue with LDAP

hi All, Would really appreciate any help in this regards. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Issue-with-LDAP-tp7597202p7597221.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

ARS forms and number of records

Hi All, I would really like to know whether we have a tool or way of getting to know all forms (tables) and the number of records present in those forms (tables) I am aware of the backend (oracle) queries which will do, but since the number of forms are too may hence wanted to know if i it can

Re: ARS forms and number of records

Thanks for your reply. Wanted a way where I could get record count for all the forms at one go. This is for reporting purposes. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/ARS-forms-and-number-of-records-tp117553p117555.html Sent from the

Re: ARS forms and number of records

Hi All, Thanks a lot for all your valuable inputs. LJ, thanks for a great idea, will work on the lines of the same. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/ARS-forms-and-number-of-records-tp117553p117569.html Sent from the ARS

Re: ARS 7.6.04 install on Linux using Command Line

Thanks Vivek for our respone. I have sent you an e-mail with few of my doubts, it will be great if you can help me with that. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/ARS-7-6-04-install-on-Linux-using-Command-Line-tp112919p117051.html

Re: ARS 7.6.04 install on Linux using Command Line

Hi Paul, I am also stuck with exactly the same, need to perform ARS v7.6.04 silent installation on linux. Would really appreciate if you could send me the sanitized sample you are referring to in your post. Regards, Saurabh -- View this message in context:

Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout

Hi Carl, Thanks for your suggestion. We missed out activating AutoPilot-AD-Utilities module over the grid which was causing the issue. As soon as we activated it, we were able to monitor the messages and were able to retrieve correlationid and append to a notepad. So finally the steps for jms

Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout

Hi Carl, We have written a rule and provided the xml as given in Grid.log (18 Sep 2013 17:19:04,612 INFO JMSMonitorAdapter : Sending event to adapter manager :) message destinationDistributedReplyToQueue/destination header JMSDeliveryMode2/JMSDeliveryMode

Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

Hi All, Thanks for all your suggestions. Finally the issue was rectified by removing the wlclient.jar and wljmsclient.jar files from AO/baocdp/webinf/lib folder and copy the wlthint3client.jar on the same folder. Once this was done, grid was up with the adapter disabled; once the adapter was

JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout

Hi All, We are tyring to monitor a jms queue in Weblogic. We have already created a jms actor adapter and are able to post a message in the queue. We have also successfully configured a jms monitor adapter and the grid status is running in grid manager. We have created a workflow in AO, with the

Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout

Thanks Carl for your reply. Can you please elaborate on what do you mean by sample log. If you are referring to the grid log can you please help me in locating which part of xml should i take from the log. Yes we have enalbed the monitor adapter on the grid and have also configured the rule as

Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

Hi John, Please find below the config xml. config jndi java.naming.factory.initialweblogic.jndi.WLInitialContextFactory/java.naming.factory.initial java.naming.provider.urlt3://172.31.***.**:7001/java.naming.provider.url /jndi user-nameweblogic123/user-name

Re: Error 506602: Creating a task for an incident using Process Designer

Hi Chris, I get that each task shown in PD is itself a task in TMS Task form. But my requirement is to create a task based on a task template using process designer; which I am not able to achieve. So you meant to say that this is not possible via process designer. Could you please throw some

Re: Error 506602: Creating a task for an incident using Process Designer

Hi Chris, Thanks a lot for your response. Inclusion of p_task_id field in create request action (in Task3) is basically suppressing the task (which is to be generated based on the template id). If i don't use create a request action for task generation, could you please help me how to generate

Error 506602: Creating a task for an incident using Process Designer

Hi All, I have to create a task using a task template via Process Designer for an incident. I have created a process which based on a field on HPD:Help Desk should create a task for an incident. But when I am trying to change the status of the task from Staged to Work in Progress or Closed, i get

Re: Error 506602: Creating a task for an incident using Process Designer

Hi Chris, I am using the process designer action to create a new task. Currently I have three tasks in the process designer which are actually checking for the qualification when to generate a task. My third task action actually creates a record in TMS:Task form. The question here is there are

Re: Error 506602: Creating a task for an incident using Process Designer

Hi Chris, Thanks for your reply. ProcessFallout.xml http://ars-action-request-system.1.n7.nabble.com/file/n111223/ProcessFallout.xml I will present to you my scenario in detail. Once an incident is raised (New status), we have an external system which will be doing some diagnostics and

Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

Hi All, We are trying to post a request in the JMS queue, using JMS Actor Adaptor (Part of Atrium Orchestrator’s base adapter) but while connecting to the JMS queue we are facing the below Issue. Below is the Environment details configuration steps we’ve followed. BAO version : 7602 OS :