Disable Chat plugin on v.8.1.02

Hi, We want to get rid of that annoying exception occurring in tomcat logs when a user goes to the LandingConsole: java.lang.NullPointerException at com.bmc.arsys.social.chat.util.CryptoUtil.getAESEncryptedValue(CryptoUtil.java:140) at

CMDB API after migrating attributes to AST:Attributes

Hi, I hava couple of tools using Atrium CMDB API. Am I right that after moving lifecycle attributes (during upgrade from v.7.6.03 to v. 8.1) there is no way of obtaining values form attributes like AssetID or Status with that api? And I must switch to regular ars api...or mix them together...

.NET API and CurrencyVale

Hi, I'm having problems properly setting up the currency values through .NET API (v. 7.5) My culture specific delimeter for decimal values is ,. And my code snippet looks like: string price = 12,34; CultureInfo culture = new CultureInfo(pl-PL); decimal value = Convert.ToDecimal(price,

Re: ARDBCPlugin and getEntry function call

Thanks for your explanation Still need some clarifications. My assumption is that RequestId equals to an identity column on a remote table. If the user searches for the login username, and the username is the record with Request ID e.g. 100 the qualification evolves to a query : select * from

ARDBCPlugin and getEntry function call

Hi listers, I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample code. So far I'm able to perform a seach on the entire table. The problem is with a paramtrized query. I got implemented support for a simle qualification criteria ( LIKE, =) Even though the query is constructed

BIRT parameters

Hi, Does the BMC Remedy AR System ODA driver supports birt report parameters like other data connections? I've tried several synthax in the query (e.g. 'Field' = $my_param$) but none works for me. Marek ___ UNSUBSCRIBE

.NET BMC.Atrium API - sorting attributes

Hi, I'm wondering if there is any method for sorting attributes within an instance of a CmdbInstance object. Prefered way is to have it sorted by keys or values. There used to be a CmdbSort() method but is no logner available (I'm on 7.5 api version) Any sugestions on this? Thanks, Marek

Re: Setting the 112 field with a flow

PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Setting the 112 field with a flow ** Did you recache the mid tier after creating that group and role? Joe *From:* Marek B. mare...@gmail.com *Sent:* Friday

Setting the 112 field with a flow

Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has

Re: Setting the 112 field with a flow

Forgot the environment: ARS 7.603 Midtier: 7.6.03 2012/4/20 Marek B. mare...@gmail.com Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry

Re: DSO doesn't start

arserver as root. Use an account with lower privileges. You are playing with fire doing this. Axton Grams On Mon, Feb 6, 2012 at 8:56 AM, Marek B. mare...@gmail.com wrote: ** Hi list, Launching arservdsd process gives us following error: ProcessMain : Error encountered while loading

Assignment for a reopened Work Order

Hi, In SRM 7.6.03 when complex request is reopened a new work order is created based on ootb template. The new WO is always assigned to one group according to general assignment rule. I would like to have an option to route it to different groups. Is there a way to get it by setting

Re: Assignment for a reopened Work Order

?) The generic logic to handle a reopen is near impossible. It is far easier to not reopen a request (a complex one)... (there are other ways to handle this -- I am just suggesting that a reopen is probably the least attractive) -John On Sat, Jan 7, 2012 at 3:07 AM, Marek B. mare

[no subject]

Hi, I want to adjust datetime field based on integer field changed. User want to see hours of the datetime increasing or decreasing while pressing the spinner. Application-Bus-Time2-Add or -Diff is are the functions behind. But how to get this functionality to happen online? Thanks. Marek

SRM 7.6.03 - error with handling attachments - more info

Hi, Upon further investigation turned out that described situations occurs only when CAI plugin is registerd to the private queue which has more then 1 thread. Having it configured like this: Type RPCmin max *Private 390694 1

SRM 7.6.03 - error with handling attachments

Hi, When the attachment is added to the service request form I'm supposed to see a note in the work info of the fulfilment application just to refer to the service request for the attachment. But it doesn't work. There is no log in the work info. No matter if it's standard or advanced form and the

Special characters while consuming web service

Hi, We got problem with the data encoding while consuming an external web service. All the data viewed from forms or database seem to look fine. Althoug in the outgoing SOAP message I can see: ?xml version=1.0 encoding=UTF-8? ... ns1:ticket_descriptionz#x119;#x15B;ciowy brak

SRM 7.6.03 Entitlement

Hi, I'm facing problems in setting up entitlement rules in mulititenancy environment. For exclusion entitlement rule where Everyone is not entitled to see one particular SRD for Company A I am not able to see the others SRDs for Company A as well. Setting this SRD as Global doesn't exclude the

Web service method invoking

Hi, I'm having problem with consuming a web service from a filter. This is a weird situation: one of many methods from a service is giving an error: javax.jbi.messaging.MessagingException: HTTPBC-E00701: Failed to locate the operation in the requested endpoint

Re: SRM Request with no fullfilment application

list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Marek B. *Sent:* Tuesday, June 28, 2011 10:00 AM *To:* arslist@ARSLIST.ORG *Subject:* SRM Request with no fullfilment application ** ** ** Hi List, We've got service request where no incident or work order

SRM Request with no fullfilment application

Hi List, We've got service request where no incident or work order ticket is required to be registered. Customers just need to open an Advanced Interface Form, fill all necessary fields and send request. The entire workflow is executed automatically and all I need to do is make sure the request

SRM - individual approval

Hi list, I need to create an approval process where an approver is a person I only know while sending request. These approvers are not members of any particular group. Am I right that in such scenario there is no use of the Approval Mappings form? Which allows me to create only mappings for a

Re: http://arswiki.org/

/20090303173605/http://arswiki.org/wiki/Main_Page Juan Ingles On Fri, Jun 3, 2011 at 1:17 PM, Marek B. mare...@gmail.com wrote: ** Hi list, http://arswiki.org/ What happened to this site? If it's closed, any chance to have is cached somewhere... Thanks Marek _attend

http://arswiki.org/

Hi list, http://arswiki.org/ What happened to this site? If it's closed, any chance to have is cached somewhere... Thanks Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

SRM 7.6.03 different behaviour between clients during submitting a request

Hi, While submitting a request from a web client I got a following error: Required field cannot be reset to a NULL value : 7 (ARERR 326) If I register a request from a windows client the request works fine!!! It's weird because the SRS:SRC:SaveServiceRequest-CreateSR_NoAttach Actl has

Deleting entry with api

Hi listers, Is there any method to delete an entry in a custom form via java or dotnet api? Using a DeleteEntry method gives me no administrative permissions error, which is correct and I don't want to give such permissions. Also I don't want to create any extra workflow on server side. Is it

Re: What's wrong with this configuration

Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marek B. Sent: Thursday, February 19, 2009 5:47 AM To: arslist@ARSLIST.ORG Subject: What's wrong with this configuration Hi, Our environment consists

What's wrong with this configuration

Hi, Our environment consists of 2 ARServers with loadbalancer and 2 MidTiers with a separate loadbalancer. AR Server Setting for MT1 are: one entry for ARS1 and one for ARS_LoadBalancer, MT2 the same respectively. The settings for Preference Server, Data VisualizationModule Server, HomePage