Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

Hi At wwrug09 in las vegas we presented our cti for remedy called via. It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too. We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and

Re: Popup Broadcast Messages

current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG Date: 03/23/2009 04:14 AM

Re: Popup Broadcast Messages

Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface

Re: Popup Broadcast Messages

, but if you want it for any current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG

Re: What's wrong with this configuration

Adding to Fred's comments about IP Names... If I understand your description correctly you have a virtual IP for the AR Server farm called ARS_LoadBalancer with two AR servers in the farm (ARS1 and ARS2 I assume?). The mid tier servers should only know of ARS_LoadBalancer (not the individual

Re: Issues::Remedy in Load balanced environment

Hi, Taking your questions one at a time: 1. Architecture feasible? Yes, it looks good. Both the server farm and failover options should work. I understand that in each data center there are 4 AR servers in active mode (ie. working as a server group)? It wasn't entirely clear to me from your

Re: ARS for non Trouble Ticketing applications

Hi, Way back in 2001 I was part of the team that built a big work order management system for Telefonica. It is still in production and processes 30,000 work orders per day, so you *can* think big if you want. These days we build CRM ITIL suites... the usual Remedy sweet spot but with cooler

Re: Remedy IVR integration via mid-tier

Hi Aniruddha, I have been meaning to answer this mail for a little while... You asked about IVR integration with mid tier. We have done this and have it running in several production systems. Let me know if I can help you with anything. Cheers Mark REM Solutions Madrid Spain Date: