Hi, Way back in 2001 I was part of the team that built a big work order management system for Telefonica. It is still in production and processes 30,000 work orders per day, so you *can* think big if you want.
These days we build CRM ITIL suites... the usual Remedy sweet spot but with cooler telephony integration. I wouldn't use ARS for just *anything* but there's a whole World of business processes out there waiting to be automated, and doing it in Java is no fun! Best of luck Mark --- On Mon, 17/11/08, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > From: Kemes, Lisa <[EMAIL PROTECTED]> > Subject: Re: ARS for non Trouble Ticketing applications > To: arslist@ARSLIST.ORG > Date: Monday, 17 November, 2008, 8:00 PM > We created a Contract System, Change Control System, Survey > System and an On Call System all home grown on ARS 7.0. > > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L > Sent: Friday, November 14, 2008 12:43 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS for non Trouble Ticketing applications > > Escalation ShovelSnow:HasitSnowed? > Qualification: 'Snow Depth' > "6 > Inches" > Set Fields: 'Neighbor Kid' = "20 Bucks" > Runs every morning from November 15th to May 1st at 8:00. > > Filter ShovelSnow:MoveYouCheapskate! > Qualification: 'Neighbor Kid' != $NULL$ > Set Fields 'GetOutThere' = $TIMESTAMP$ > Push Fields to form Shovel:ClearDrive > > Jennifer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Friday, November 14, 2008 12:29 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS for non Trouble Ticketing applications > > How did you configure the escalations? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, > Jennifer L > > Sent: Friday, November 14, 2008 11:18 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: ARS for non Trouble Ticketing > applications > > > > I wrote a Remedy application that made my husband > shovel snow back in > > '03. > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary > L CTR USAF AFMC > > 72 CS/SCBAH > > Sent: Friday, November 14, 2008 12:09 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: ARS for non Trouble Ticketing > applications > > > > I didn't do that one, I believe you or BM did :) > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Darrell > Reading > > Sent: Friday, November 14, 2008 10:56 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: ARS for non Trouble Ticketing > applications > > > > Darrell Reading Systems > > What about pest control, Junior? > > > > > > Darrell Reading Systems Engineer > > Phone 479.204.5739 > > [EMAIL PROTECTED] > > > > Wal-Mart Stores, Inc. > > 805 Moberly Lane, MS-0560-68 > > Bentonville, AR 72716 > > Save Money. Live Better > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary > L CTR USAF AFMC > > 72 > > CS/SCBAH > > Sent: Friday, November 14, 2008 10:51 > > To: arslist@ARSLIST.ORG > > Subject: Re: ARS for non Trouble Ticketing > applications > > > > Sam, I've written applications that perform the > following non-help > > desk > > functionality: > > > > Vacation tracking & approval > > Knowledge base > > Report Generator > > Purchase Request Flow > > > > I'm sure there are more, but you can do anything > you can think of. > > Heck, > > remedy does a lot of their support site web pages > using remedy (it's > > slow though, although getting better). > > > > In addition, there are the standard Help Desk, Change > Management, > > Asset Management, etc that all of us have worked with. > > > > Thanks, > > > > Gary Opela, Jr. > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of sam > appecherla > > Sent: Friday, November 14, 2008 10:22 AM > > To: arslist@ARSLIST.ORG > > Subject: ARS for non Trouble Ticketing applications > > > > ** Hi List, > > > > Just curious to know.. > > > > Apart from using Remedy for HelpDesk, Trouble > Ticketing and the kinds, > > what else can we do with this workflow engine for? > Does anyone have a > > custom built product/application built on ARS apart > from Trouble > > Ticketing kinds that you would like to share? > > > > Regards, > > SriSamSri Appecherla > > Mobile# +91 991 610 6008 > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > html___ > > > > > ______________________________________________________________________ > > _ > > _ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > > > ----------------------------------------- > > > ********************************************************************** > > This email and any files transmitted with it are > confidential and > > intended solely for the individual or entity to whom > they are > > addressed. If you have received this email in error > destroy it > > immediately. > > > ********************************************************************** > > Wal-Mart Confidential > > > ********************************************************************** > > > > > > > ______________________________________________________________________ > > _ > > _ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > > > > ______________________________________________________________________ > > _ > > ________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > > > > ______________________________________________________________________ > > _ > > ________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
