Re: Data Migration after upgrade from 2 disparate ITSM instances

2018-07-03 Thread Mark Herring
unique. Hope that helps Mark Herring itsmbridge.com > On 3 Jul 2018, at 11:00, arslist-requ...@arslist.org wrote: > > Send ARSList mailing list submissions to > arslist@arslist.org > > To subscribe or unsubscribe via the World Wide Web, visit > h

Re: How to perform the Integration for third party using the Web Service?

2017-06-14 Thread Mark Herring
Hi Abhi, Depending on the third-party platform, you can do most of this using ITSM Bridge which uses web services for integration with other platforms. The rules for contact creation can be defined within the tool. Let me know if you need more information. Regards Mark > On 13 Jun 2017,

Re: need input about data migration after Upgrade

2017-04-20 Thread Mark Herring
information. Kind Regards Mark Herring Co-Founder www.itsmbridge.com > On 19 Apr 2017, at 23:00, arslist automatic digest system > <lists...@arslist.org> wrote: > > need input about data migra

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

2017-02-16 Thread Mark Herring
Hi Jason/Brian, With ITSMBridge for each form mapping you can define the primary key for synching, i.e. either the request-id, instance id or any other field or combination of fields that uniquely identify the record being synched. You also have options to control behaviour when a matching

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

2017-02-14 Thread Mark Herring
Hi Brian, I’ve not tried the Deployment Tool but if you’re looking for a comprehensive easy to use migrator tool with a friendly UI, take a look at ITSMBridge. It includes a difference report to compare servers, pre-built templates to migrate selected ITSM applications (foundation and/or

Re: 9.1 Data Import Tool Command Line Utility

2017-01-05 Thread Mark Herring
Hi Keith, Not sure about the command line utility with 9.1 but you might want to try itsmbridge.com as an alternative for importing data from any other Remedy source. Regards Mark > On 4 Jan 2017, at 23:00, arslist automatic digest system > wrote: > > 9.1 Data

Re: arslist Digest - 20 Jul 2016 to 21 Jul 2016 (#2016-164)

2016-07-22 Thread Mark Herring
Hi Dustin, If you want to migrate data from previous versions of Remedy to new then I recommend the ITSM Bridge product which sounds like a perfect fit for you. You can include any custom fields and forms you may have created and selectively migrate only the data records that you want. You

Re: arslist Digest - 5 May 2016 to 6 May 2016 (#2016-104)

2016-05-08 Thread Mark Herring
Haven’t tried Delphix but it you want to create a copy of your custom 7.6.4 application you might want to try ITSM Bridge: www.itsmbridge.com Mark Herring > On 7 May 2016, at 05:00, arslist automatic digest system > <lists...@listserv.rbugs.com> wrote: > > There are 9 mes

Re: arslist Digest - 18 Feb 2016 to 19 Feb 2016 (#2016-43)

2016-02-22 Thread Mark Herring
If you are attempting to move data between Remedy Forms (same/different form names, same/different servers, same/different versions), and need a reliable and repeatable solution, you might want to try ITSM Bridge at www.itsmbridge.com > On 20 Feb 2016, at 05:00,

Re: Auto create template change with tasks

2012-01-19 Thread Mark Herring
Hi Mahmoud, You can use Abydos Designer to automatically create change requests with tasks based on a process definition. For more information see www.abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.aspx Regards Mark From: Mahmoud Mahdy-Mohamed

Stack Installer with Remote DB

2011-10-26 Thread Mark Herring
Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? Thanks Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList:

Re: ITSM ERD

2011-07-12 Thread Mark Herring
You can use Abydos Analyser to generate ERDs for any ITSM application by using the Form Relationship Diagram. See www.abydos-workflow.com for more information and free trial. Mark Herring Abydos -Original Message- From: Gary Dries [mailto:gary.dr...@gmail.com] Sent: 12 July 2011 21:57

Re: Re : SRM 7.6.4 - Urgency/Priority

2011-07-06 Thread Mark Herring
/Products/AbydosDesigner/tabid/60/Default.aspx Kind Regards Mark Herring From: Nathan Aker [mailto:nathan_a...@mcafee.com] Sent: 05 July 2011 14:40 Subject: Re: Re : SRM 7.6.4 - Urgency/Priority ** This is a known “design feature” since the 2.x days. I contacted support with the same

Re: Decision Tree in ITSM 7.5, how to invoke?

2011-05-12 Thread Mark Herring
Rabi, You can use Abydos Designer to create whatever decision trees you need graphically and have them configured to run against incidents, problems, change requests or service requests - see www.abydos-workflow.com Regards Mark -Original Message- From: Rabi Tripathi

Re: SRD Creation Template

2011-05-10 Thread Mark Herring
/AbydosDesigner/tabid/60/Default.aspx or register for the next webinar here: Abydos Designer Webinar https://www2.gotomeeting.com/register/466073651 Kind Regards Mark Herring Winner of the Product of the Year Award for Abydos Designer, WWRUG 2010 From: Action Request System discussion list

Abydos Analyser 5.2 Released

2011-03-02 Thread Mark Herring
staff in analysing, documenting and trouble-shooting Remedy-based applications. For more information or to download a free trial, visit the Abydos Analyser Product Page http://www.abydos-workflow.com/Products/AbydosAnalyser/tabid/59/Default.asp x Kind Regards Mark Herring USA: Toll

TEST - PLEASE IGNORE

2011-02-28 Thread Mark Herring
This is a test, please ignore Kind Regards Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: How do I find all the workflows that update a particular field in DB?

2010-06-22 Thread Mark Herring
download a free trial of this software from www.abydos-workflow.com Kind Regards Mark Herring Director USA: Toll Free: 866-635-4358 Europe: +44 (0)1582 439463 Fax: +44 (0)1582 450260 Cell: +44 (0)7944 213213 www.abydos-workflow.com AbydosExtraSmallLogo From: Manzano, Annalyn

AD: Free Process Design Tool for BMC Remedy applications

2010-06-16 Thread Mark Herring
_ Abydos Designer Standalone Released June 2010. Abydos are pleased to announce the general release of Abydos Designer (Standalone). Using Abydos Designer Standalone, you can be designing processes for your Remedy application within minutes by simply installing Abydos Designer on your