Dear Listers,
today I ran the shutdown script on our ARS servers for the last time. After
almost 7 years of Remedy, we're moving on. I will think back to countless days
and nights of hard work, frustration, laughter and satisfaction we had with
Remedy. I want to keep this short, but as an
Hi List,
one of our users has received an assignment notification via the Alerter (yes,
there are still some people using it). The incident ID in the notification does
not exist, I've checked in Remedy and queried the database. I also checked
whether there has been some mixup between entry_id
, unless you have auditing of some form turned onthe
information you are looking for doesn't exist.
On Wed, Jun 25, 2014 at 7:43 AM, Nau, Michael
m@ing-diba.demailto:m@ing-diba.de wrote:
**
Hi List,
one of our users has received an assignment notification via the Alerter (yes
Hi List,
we are planning to move our 7.0.0.1 servergroup to new hosts. As I understand,
the licenses are generated using some system information (MAC? SN?). Is there a
way to move existing licenses to new hosts or do we need BMC to generate new
licenses? It would be great if someone could give
My 2 cents:
Jconsole / VisualVM for Java
Psi probe for Tomcat - http://code.google.com/p/psi-probe/
Regards,
Michael
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Terje Moglestue
Gesendet: Dienstag, 12. November 2013 13:37
An:
If Joe is on the right track, I'll follow with the Tomcat documentation which
describes the process:
http://tomcat.apache.org/tomcat-5.5-doc/ssl-howto.html#Prepare_the_Certificate_Keystore
Michael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
To override the phases for a specific filter, you can make a filter run in-line
(sequentially) by using a special naming convention in the filter name:
HPD:INC:DougGetWellSoon`!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent:
Sorry for bumping this, but I still couldn't figure it out.
Does anyone have an idea - where would you look if your MidTier raised an ORA
error on a form that works without problems in the fat client?
Regards,
Michael
From: Nau, Michael
Sent: Friday, February 08, 2013 4:32 PM
To: arslist
Hi,
I haven't had my coffee yet, but how about that:
SELECT gr.request_id
, gr.group_name
, gr.group_id
, us.group_list
, us.computed_grp_list
FROM aradmin.group_x gr, ARADMIN.user_x us
WHERE (us.group_list LIKE CONCAT(CONCAT('%',gr.group_id),'%')
OR us.computed_grp_list LIKE
Shawn,
- did you try enable IE compatibility mode to rule out JavaScript issues?
- How do you decide which Active Link fires, via GROUPS or GROUPIDS?
Regards,
Michael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Hi List, here's some error I encountered this morning:
We have a custom form - display-only, just a customized view of the data on
TMS:Task. The form hasn't been touched in years. It's so old, I don't even know
if anyone has ever opened it in the webclient. On it, there is a menu to select
a
Hi,
as Mark suspected the file contains one line with the current engine status.
The start/stop script (emaild.sh) checks the file when you run it.
As a sidenote, it always holds the wrong status on our 7.0.0.1 servergroup. Our
engine is running, emaild.stat reads Email Engine is currently not
Hi,
one more vote for restart the engine if in doubt.
Our admins recently set up new Exchange servers. The mailhost alias would
resolve to the IP addresses of the new servers when we did a lookup from the
shell, however the email engine would still send mails to the old IP...
Regards,
Michael
Hi guys,
one of our support teams has requested that 3 additional columns should be
added to the main table on the IM Console. These columns will only be used by
the requesting team, so I don't want anyone to see them after I add them to the
table.
I'm looking for a way to add these columns
open, to change the visibility of the
field to VISIBLE?
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael
Sent: 27 November 2012 14:35
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Adding removed columns to a table
**
Hi
Hi,
you can use it when you want to be sure that no requests match your
qualification, for example when you need a push fields action to create a new
request.
I never use it though, I prefer 0=1.
Happy Friday!
Regards Michael
From: Action Request System discussion list(ARSList)
Pete,
the easiest way to see which styles are applied (or not) to certain
elements would be the dev tools in Firefox. Here you can just
right-click an element, then press 'Q' in the context menu. You will see
the rules that apply and the file and line number where it originates.
You can even
Hi Sam,
Unfortunately there's no switch to turn off this behavior in FF.
Mozillas new update policy is to stay on the front page of IT sites by
pushing out new major versions at crazy speeds. Our software guys rolled
out FF 14 yesterday, but the bug hasn't been addressed yet.
Some guys
Hi,
there's another option: You can install on a virtual disk (vhd) and boot
your system from it. You won't be able to move the vhd to a system with
different hardware, but the performance degradation compared with a
real install is only 3% according to MS, and the original installation
on
Hi,
the existing code is correct. Line break must never have content, and it
must never be closed. For HTML, the correct syntax is br, for XHTML
br /.
http://www.w3.org/TR/html401/struct/text.html
Regards,
Michael
From: Action Request System discussion list(ARSList)
and changing the URL...
Thanks for the help,
Michael
-Original Message-
From: Nau, Michael
Sent: Monday, June 25, 2012 5:58 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Server group alias in notification web URL
Thanks guys,
I'll have a look at the implications of changing the server names
Hi,
Create a filter that fires when the incident / problem is modified. If
the ticket status in the transaction is different than the status in the
db, have it push a new entry to the worklog form.
See Checking transaction versus database values in the Workflow
Objects Guide.
Regards
suggested.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael
Sent: Monday, June 25, 2012 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Server group alias in notification web URL
**
Hi List,
we have two
Sorry, just for clarification: It does affect the base URL, but not the
server parameter in the URL
From: Nau, Michael
Sent: Tuesday, June 26, 2012 11:55 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Server group alias in notification web URL
Mike,
I already changed that parameter on both
Hi List,
we have two servers running ARS 7.0.01 as a group, and one MidTier
server running V7.5.
On SYS:Notification Messages I have configured Incident Assignment
Notifications to include both an artask attachment for fullclient users
and a web URL for midtier users.
The server parameter
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael
Sent: Monday, June 25, 2012 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Server group alias in notification web URL
**
Hi List,
we have two servers running ARS 7.0.01 as a group, and one MidTier
server running V7.5
...IE also has DevTools (F12)
*waves Microsoft flag*
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, June 05, 2012 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Digging deep into MidTier 764
** Chrome has a javascript
Dave,
how do you check that the form was not imported?
Does the form still show the old last modified date in AR Admin after
refreshing or is it just not showing the new version in WUT / MidTier?
Regards
Michael
-Original Message-
From: Action Request System discussion list(ARSList)
Peter,
we skipped Vista and went from XP to 7, so I don't have any experience with the
WUT on Vista. However, users who are still using the WUT reported a bad
performance under Windows 7. Symptoms were slow response especially when
changing tabs and opening menus. Our solution was to start the
I've got my browser set to auto-refresh and am waiting for question no.2
to be posted. I think this will be the critical mass.
Hey, it's Friday ;-)
Good luck with the site!
Regards
Michael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
I guess you're looking for ARInside:
http://arinside.org/
Regards,
Michael
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Larry Barnes
Gesendet: Mittwoch, 28. März 2012 16:47
An: arslist@ARSLIST.ORG
Betreff: Looking for an app
**
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