Try to save it as a new mapping to a new file; then remove the previous
file.
Jason Niu
Sr. Remedy System Engineer
Alliance Bernstein
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Shawn,
In remedy user table, the login ID is case sensitive. If your user login
using all caps login ID, it doesn't match anything in remedy; therefore
remedy treats that user as a Guest user. Your user can still login, if
you have authenticate guest users turned on.
Jason Niu
Alliance
Good day all,
We are planning to manage remedy groups and it's memberships in Active
Directory, instead of in remedy.
I have successfully created the vendor form to view the Group class
entries. In the member property of a group, I am getting a list of the
members of that group in text form.
form. Parse the value in memberOf to populate the
appropriate Remedy groups (GETS, Network, Windows Engineering, etc.).
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Tuesday, October 09, 2007 4:06 PM
We would like to use our Active Directory gro
Hi there,
We would like to use our Active Directory group information in remedy.
In AD, group are nested. For example,
GETS - is a parent group;
Network, Windows Engineering, Unix Engineering are members of GETS, and
they are groups, not
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_I
Qualification:
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND (
'MDS_IT_Status' != Assigned)
If action, Message, Error.
Jason Niu
Remedy System Operation
GETS - Enterprise Systems Management
Email:[EMAIL PROTECTED]
135 W 50th
Roger,
You may run an escalation on the view form, and the if action will be
pushing fields to another form.
Use some qualification so there will not be duplicate entries next time
the escalation runs.
Jason Niu
Remedy System Operation
GETS - Enterprise Systems Management
Email:
An experienced remedy skilled professional with 8 years of
administration, development, projects, architect experience is willing
to teach you what he know, even one on one!
How does this work?
If you or someone you know is interested, please drop an email to
[EMAIL PROTECTED], more info will
We were trying this for over 3 hours, can't figure out how this can be
done.
We want to display all the groups that a support person is a member of,
on windows open of a form.
In User form, the group list stores group IDs in the database, I was
trying to convert the IDs to names, using replace,
Jase,
I have seen company archives any closed ticket which is 18 months or
older.
Here in Alliance Bernstein, we use 24 months. People needs to report on
up to 2 years of data, that's why we use 24months.
Our Remedy system performance looks fine with 24months archiving. (knock
wood)
Jason
Hello Listers,
Is it possible to display the following alert message when an user is
logging in?
There is no available remedy floating license right now, please try
again later.
Has anyone done anything similar?
TIA,
Jason Niu
Sr. Remedy System Engineer
Remedy System Operation
GETS
Roger,
I know that. But still want to check if there is available floating
license on login. We should change the message to There is no
available remedy floating license right now, you won't be able to modify
a ticket but you can create new ticket.
Right now the remedy error message says,
I am trying to configure a newly installed system, received above
messages, does anyone know how to fix it or where to find the
definition?
ARS 7.0 with ITSM 7.0. on windows 2003 with SQL server.
TIA.
Jason Niu
Sr. Remedy System Engineer
Remedy System Operation
GETS - Enterprise Systems
a failure.
hth,
tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Niu, Jason [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/24/2006 10:25 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
ARERR [303] Form does
Jim,
This seems to be a simpler solution to my users.
Thanks,
Jason Niu
Email:[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jim Bruce
Sent: Thursday, October 26, 2006 8:01 PM
To: arslist@ARSLIST.ORG
Developer Community site for an application named
RavellingText. I believe this should do it...
HTH,
Thomas
- Original Message -
From: Niu, Jason
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Thursday,
October 26, 2006 16:06
Subject
You
can do this in View field. Put your text as a html formatted code in this view
field, view fields will translate html tags like web browser.
Regards
Abdul
Ghani
Pune,India
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Niu
Of
Niu, Jason
Sent: Thursday, October 26, 2006
2:07 PM
To: arslist@ARSLIST.ORG
Subject: scrolling message in
remedy
** **
Does anyone know a way to display scrolling message in
Remedy?
Such as NOTICE: There is currently an outage on
AMAACK2A102 - Use Maser Ticket 758658, scrolling
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Niu, Jason
Sent: Friday, October 27, 2006
2:37 AM
To: arslist@ARSLIST.ORG
Subject: scrolling message in
remedy
** **
Does anyone know a way to
display scrolling message in Remedy?
Such as NOTICE
Title: RE: ARERR 405 exporting Display Only form to .def file
**
**
Does anyone know a way to display
scrolling message in Remedy?
Such as NOTICE: There is currently an outage on AMAACK2A102
- Use Maser Ticket 758658, scrolling from
right to left
Thanks,
JasonNiu
Remedy
I was able to download other docs.. But the documents names are all
numbers, makes it really hard to track. :-(
Jason Niu
Remedy Skilled Professional
Alliance Bernstein
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Lisa,
You may change the text value to be the value of another field.
Attached is the screen shot of where you can make it happen.
For a text field, change label = change text.
Not sure if this is helpful to you.
Jason Niu
Remedy Skilled Professional
Remedy System Operation
GETS - Enterprise
Try this ( in SQL server environment):
Select Top 5
C1, C3 (list of fields)
FROM t204 (helpdesk table id)
where Dateadd(ss,C3,'1/1/1970 00:00:000') '10/1/2006'
HIH,
Jason Niu
Remedy Skilled Professional
GETS - Enterprise Systems Management
Alliance Bernstein
-Original
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