Email Engine x Exchange 2007

2010-08-18 Thread Rogerio Aguiar
). Exchange downgrade is not an option, creating one mailbox for each alias wouldn't be good for maintanance reasons. Any ideas how we can handle this? Thanks and regards, Rogerio Aguiar ___ UNSUBSCRIBE or access ARSlist

Re: Email Engine x Exchange 2007

2010-08-18 Thread Rogerio Aguiar
Yes, I know!! Maybe someone has found an workaround... Rogerio Aguiar On Qua 18/08/10 13:04 , Grooms, Frederick W frederick.w.gro...@xo.com sent: I did a quick Google search exchange 2007 not showing secondary address and this looks to be a Microsoft Exchange bug. http

Re: Email Engine x Exchange 2007

2010-08-18 Thread Rogerio Aguiar
It seems that my only choice is using multiple mailboxes... Is there a limit for incoming mailboxes? What concerns should I have with performance issues and multiple mailboxes? Is there a document/guide with recomendations about that? Thanks and Regards, Rogerio Aguiar On Qua 18/08/10 13:04

Instance ID (179) duplicated

2010-08-12 Thread Rogerio Aguiar
, the app generates a duplicated instance id value and these records aren't imported because of some validations against these values. Does anyone have seen this before? How this Instance ID value (field ID 179) is generated? Thanks and regards, Rogerio Aguiar

Re: Instance ID (179) duplicated

2010-08-12 Thread Rogerio Aguiar
at 6:30 AM, Rogerio Aguiar wrote: ** Hi everyone, I'm facing an issue here with Instance ID values being duplicated. We have a Customer Support app running in ARS7.1. I have an escalation that imports account data from a SQL view into the accounts form. Most of the time this integration

SMTP aliases x Exchange 2007

2010-08-11 Thread Rogerio Aguiar
for each alias wouldn't be good for maintanance reasons. Any ideas how we can handle this? Thanks and regards, Rogerio Aguiar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

SMTP aliases x Exchange 2007

2010-08-11 Thread Rogerio Aguiar
mailbox for each alias wouldn't be good for maintanance reasons. Any ideas how we can handle this? ARS 7.1 Thanks and regards, Rogerio Aguiar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

Re: User can't open Home Page

2010-07-29 Thread Rogerio Aguiar
Dwayne, Have you tried to delete the cache and temp files from the instalation folder? Regards, Rogerio On Qui 29/07/10 10:08 , Martin, Dwayne - martinrd marti...@jmu.edu sent: ** Dear List, We have a GN:ControlPanel form as our Home Page, and it opens whenever a

Re: Strange behavior in Remedy 5

2010-07-27 Thread Rogerio Aguiar
Hi Tristan, This is exactly how it works in version 5. When you import in place a form, all data is deleted. Regards, Rogerio On Ter 27/07/10 08:29 , tristan.rop...@t-online.de tristan.rop...@t-online.de sent: ** Hello, I have here in Remedy 5 a strange behavior. I have a Remedy

Re: Last Modified By Question

2010-05-27 Thread Rogerio Aguiar
Hi, Why not use only $USER$ = SCIB AND USER != 'Last Modified By' ?? Regards, Rogerio Aguiar On Qui 27/05/10 10:55 , Pierce, Amanda (TBS) amanda.pie...@turner.com sent: Chuck, I have a scenario where I need to send a notification when an external system modifies a record. So, I have

Mailbox disabled

2010-05-26 Thread Rogerio Aguiar
about outgoing mailboxes and default field in the archives, but this is not the case. Anybody have seen this before? Enviroment: ARS 7.1 P6 Thanks and Regards, Rogerio Aguiar ___ UNSUBSCRIBE or access ARSlist Archives

Re: Mailbox disabled

2010-05-26 Thread Rogerio Aguiar
Hi Anne, Thanks for your reply. We've fixed the issue, without restarting the process, by updating the record again in the form. We've enabled and, after, disabled the mailbox and the cache seems to be updated, the log is not being generated anymore. Thanks and regards, Rogerio Aguiar On Qua

Incoming mail message error

2010-04-15 Thread Rogerio Aguiar
Hi all, We are getting an error when receiving incoming mail messages: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: et/ctt?kn= java.io.IOException: Error in

SLA re-attached

2009-11-11 Thread Rogerio Aguiar
BODY { font-family:Arial, Helvetica, sans-serif;font-size:12pHi, I have a question about SLA. I have a situation that allows one ticket to be reopened more than once. I need that the SLA is re-attached and starts running again (a new instance of the SLA or even the same SLA restarting). Is

Re: Searching on multiple fields with one field....

2009-11-05 Thread Rogerio Aguiar
) [mailto:arsl...@arslist.org] ON BEHALF OF Rogerio Aguiar SENT: Thursday, November 05, 2009 1:06 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: Searching on multiple fields with one field ** Never tried, but I think so!! Rogerio On Qui 05/11/09 14:54 , Kemes, Lisa lisa.ke...@tycoelectronics.com

Re: Searching on multiple fields with one field....

2009-11-05 Thread Rogerio Aguiar
...@arslist.org] ON BEHALF OF Rogerio Aguiar SENT: Thursday, November 05, 2009 1:06 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: Searching on multiple fields with one field ** Never tried, but I think so!! Rogerio On Qui 05/11/09 14:54 , Kemes, Lisa lisa.ke...@tycoelectronics.com sent: ** Love

Export to html/text file

2009-09-23 Thread Rogerio Aguiar
Hi listers, I have a char field that its content is a html code. I am showing this content as a page in a view field to the user, but the user would like to have the option of saving this report in a file (html) and/or printing this report. This workflow has to work in midtier also, so OLE is

Re: Export to html/text file

2009-09-23 Thread Rogerio Aguiar
(ARSList) [mailto:arsl...@arslist.org] ON BEHALF OF Rogerio Aguiar SENT: Wednesday, September 23, 2009 1:11 PM TO: arslist@ARSLIST.ORG SUBJECT: Export to html/text file ** Hi listers, I have a char field that its content is a html code. I am showing this content as a page in a view field

Re: Export to html/text file

2009-09-23 Thread Rogerio Aguiar
If this works, it'll be perfect. I'll give it a try and let you know. Thanks, Roger On Qua 23/09/09 16:21 , Grooms, Frederick W frederick.w.gro...@xo.com sent: Print is easy ... Have the user Right click in the View Field and choose print I'm not sure about save right now... You could

word/OLE automation

2009-09-11 Thread Rogerio Aguiar
Hi there, I haven't saw my email posted and haven't received any feedback, so I am asking again. I'm trying to export some data from a table field to an word document using an active link guide and ole automation. I've been able to export and format the whole text but when I try to format

Re: Time out in AR user client

2009-09-10 Thread Rogerio Aguiar
The timeout configuration for floating licenses are not exclusive for midtier. The same configuration applies to both clients (web and user). Regards, Roger On Qui 10/09/09 13:29 , rey s mail2...@gmail.com sent: ** we are currently running remedy 5.6 and we have very limited floating

word/OLE automation

2009-09-09 Thread Rogerio Aguiar
Hi there, I'm trying to export some data from a table field to an word document using an active link guide and ole automation. I've been able to export and format the whole text but when I try to format and export pieces of data separately, remedy is exporting each record in a new word document.