Re: Uploading CI Relationship data using Spoon tool.

Hi Abhi, Please let me know if you are using CMDB direct data load or using Ar form. If Direct to CMDB then use AI job. If you want you can open the job and edit it. There are some sample csv available from BMC. Use the relationship class as destination. Regards Shambo Maitra. On 29 Jul 2015 15:57

Re: Uploading CI Relationship data using Spoon tool.

in dataintegration directory (can't recall the full path), to check what are the fields you need to map to create relationship. On Wed, Jul 29, 2015 at 5:33 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** It's direct data load in cmdb On 29 Jul 2015 16:19, shambo maitra shamb...@gmail.com wrote

Re: Issue while assigning incident raised from BPPM event to remedy on the basis CI, Company,organization, oper. cat and service.

Hi Abhi, Can you confirm that op cats passed from bppm present in itsm? Also does BPPM has business services cause prod cat is mostly picked business service cis? You can configure the assignment routing app admin console to route your ticket to correct support group. Regards Shambo. On 19 Jun

Re: SQL help

Hi lars, Use group by clause like as below example: Select people_group_id,count(*) from vatthelp where (your clause) group by people_group_id. Shambo. On 9 Mar 2015 22:06, lars.j.petters...@vattenfall.com wrote: ** Hi group, I have this sql, working fine: SELECT distinct

Re: Need help on My IT POC to integrate with custom application.

Hello Everyone, Please let me know if anyone has ever worked on My-IT custom application integration. Any kind of help is really appreciated. Regards, Shambo Maitra. On Fri, Dec 26, 2014 at 5:37 PM, shambo maitra shamb...@gmail.com wrote: Greetings All, In continuation to my previous post

Need help on My IT POC to integrate with custom application.

-IT. Please let us know if anyone has worked similar kind of project before. MY-IT version -2.0 or 2.0.1 ITSM and AR Server version : 8.1 Thanks, Shambo Maitra. ___ UNSUBSCRIBE or access ARSlist Archives

Re: Need help on My IT POC to integrate with custom application.

Greetings All, In continuation to my previous post, the custom remedy AR application that we are planning to use will be created in existing ITSM 8.1 version. Regards, Shambo Maitra. On Fri, Dec 26, 2014 at 4:32 PM, Shambo Maitra shamb...@gmail.com wrote: Hello Everyone, We are doing a POC

Goal Set on App form is not working for Service Targets

Hi, In our production environment, we had used 'Goal Set on App form' to calculate the service target based on custom field in HPD:Help Desk. Although we can see the custom field is getting set but in SLM:Measurement ReferenceEndGoalforRequestBasedSVTsFieldValue field is empty even in OOTB

Service targets are getting set to invalid status in prod...

Hi, In our production environment, we had used 'use sla due date Set from App form' option configured in service targets which is getting sla due date from a custom field in HPD:Help Desk. Although we can see the custom field is getting set but in SLM:Measurement

Re: Adding a column to Overview Console: Not Working

Hi Susan, Please check the view overlay is already there and the field is added in view overlay before trying to create field overlay of the table. Maybe that will help. Regarding the changes not getting relected because system by default picks up the Overlay object and not the original and you

ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311)

Hi, We are facing a strange issue in our system. ITSM 7.6 patch 001 ARS 7.5 patch 003A The error message we are getting is as below: ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311) in Overview console when sorting on custom columns added The problem is occuring

Re: Pull data from CMDB

Hi Rasmus, Login to database with aradmin. Use the class form as table name but replace all white spaces and special character with '_'. Eg-BMC.CORE:BaseElement is BMC_CORE_BASEELEMENT and same way use attributes as columns but use where clause as data_set_id=BMC.ASSET if your production dataset

Re: Data Holding: Customize CMDB or create Custom Remedy Form?

Hi Brad, Before creating custom class, please check if you can use CDM recommendations from BMC. I am sure some class will match to some extent to your ci data and you can create custom attributes to incorporate the rest even then check the existing attributes if you can utilize any ootb

Re: Assignment Menu Locked.

Please let me know the ar version. In 8.1 they came with granular overlay. Try using overwrite instead of No Overlay for other attributes. Please check other fields with menus attached is editable. Let me know ar server version and patch also dev studio version. Regards Shambo On Tuesday,

Re: Assignment Menu Locked.

Hi pietro, Please let me know the version remedy system. If this is 7.6.04 or above , you need to create field overlay to.modify it. Regards Shambo. On Monday, January 27, 2014, team.rem...@libero.it team.rem...@libero.it wrote: Hi Folks I would like to replace the three sub menu of

Re: Does response from webservice call trigger modify operation

call is completed. On Jan 23, 2014 11:59 PM, Shambo Maitra shamb...@gmail.com wrote: Hi, I need to know if I call a webservice in my filter on submit operation , can the response of the webservice can trigger modify operation on the same record which can call a fiter on modify

Does response from webservice call trigger modify operation

Hi, I need to know if I call a webservice in my filter on submit operation , can the response of the webservice can trigger modify operation on the same record which can call a fiter on modify? ___ UNSUBSCRIBE or access