Process Designer help

hi, We have installed ITSM 8.0 along with Process designer 8.3.2. We are trying to execute the example process (Creation/association of problem ticket to the major incident). Every configuration steps are executed as per the documentation, but auto tasks are not generated as per the process

Re: Hide fields - Java api

) for the tag value of 4, which has given me the right constant. A good documentation will actually save time!!! Thanks Regards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black

Re: Hide fields - Java api

Hurray!!! That worked.. One thing - Option to make the Filed Visible is 1 and Hidden is 0. Also I used 2 more steps at last, to update field with this dim and then commit the changes to the server using ARServerUser object. Regards, Vijayalakshmi Paulraj -Original Message- From

Hide fields - Java api

Hi All, Can anybody give me a pointer on how to Hide/Unhide fields in a form using Java API code (Just a pointer..) Posting to a wider group - thought somebody might have already tried.. Thanks, Vijayalakshmi Paulraj

Refresh record

, but that doesn't look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj

Re: Refresh record

the table field with the field ID 1020. The run process PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done. {This is from a past posting by Carey} On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button

Re: Refresh record

Sent: Thursday, September 24, 2009 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Refresh record ** I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh

Approval Server

server. Please write to me if anybody has come across this situation? I want to know how these filters get created? Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains

Re: Approval Server - RESOLVED

Thanks I figured it out, these filters get created when I just modify the records in AP:Notification form. (Change status to Inactive and then Active). Not sure why it was not created during fresh installation of ITSM modules. ThanksRegards, Vijayalakshmi Paulraj

Re: Understanding of Field_dispprop

is created a Regular form using Remedy Admin Tool. Created a Field via the Java API call... my aim is to make it visible(Field_Disprop should get populated in correct manner) ThanksRegards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl

Understanding of Field_dispprop

\28233\4600\4\6\1\7\40\2147483642\20\4\10\Request ID\21\41\2\0\400\7086\2100\27\8\16\28\6\4\29\6\1\60\40\1\65\41\2\0\0\0\0 \143\40\4294967295\151\41\2\7649\0\22834\2100\170\40\0\231\6\1\ Please pass some clue to interpret this Thanks Regards, Vijayalakshmi Paulraj

Re: Import Incident

Hi, Try the below mapping, also you should modify some of the OOB filters to fire in Merge action so that the Incident will get created in the Help Desk form. z1D_Action- CREATE Description Impact Urgency Last_Name First_Name Status Service_Type

External Condition in Active Link Set Field - SQL Action

*** ORA-00933: SQL command not properly ended Is there any way to drive this Where Qualification externally with proper syntaxing? Your help much appreciated. Thanks Regards, Vijayalakshmi Paulraj

Dynamic Group Updation

as a simple number. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended

Re: Dynamic Group Updation

Yes I added it. But stil not getting recognised as a Remedy Group in the front end. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, January 08

Re: Performance Issue In Archiving the data

Just a small tip. The fields (columns) you use to specify the Archive qualification should be indexed so to avoid full table scan before the archiving starts. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList

Re: Escalation Issue

You can also use a very simple SQL Update query update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ

APPLICATION-RELEASE-PENDING: not found

Hi All, Whenever I restart my Remedy server, I am receiving this error as below APPLICATION-RELEASE-PENDING: not found Any ideas on how to rectify this? Please pass on. We are running V7.0.01 Patch 8 on SunOS. Thanks Regards, Vijayalakshmi Paulraj

Re: Selection List Window Behaviour

, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Monday, December 01, 2008 6:42 PM To: arslist@ARSLIST.ORG Subject: Selection List Window Behaviour ** Hi There, I have

Tier structured menu

if there is such a display option in Active Link instead if Remedy menu. Please share your thoughts. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information

Set Field comparison

, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure

Re: Tier structured menu

Thanks All, I am going to display the first Tier of values using First Set Fields and upon User selection of one of the Tier 1 values, I am going to display him the Tier 2 values using the Second Set Fields action. ThanksRegards, Vijayalakshmi Paulraj

AR Server Installation on Windows Vista

Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj

Re: AR Server Installation on Windows Vista

Hi, I want to know about the installation of AR Server. Yes I did go through the Compatibility matrix, but wanted to know if somebody actually tried doing that. ThanksRegards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Incident creation via Email

Hi Team. Is there any OOTB email template which we can use to create Incidents in ITSM IM module by just sending an email to the Remedy server? Just wondering if there are any OOTB templates? Thanks Regards, Vijayalakshmi