Since there is no Error and You are able to see the Flashboard, This could
be because of the Qualification in the Flashboard Variables are not fetching
any data.
Probably check and make sure data exists for the Qualification in the
Variables.
-VB
_
From: Action Request System
are your 'Start' conditions for the resolution milestone? If you have
the start condition on 'TR.AssignGroup', for example, it would restart every
time you reassign to another group.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar
I also experienced problems like the same.
SLA definition is stored in the following forms.
Based on the Create date I deleted the records from this tables.
SLM:Association
SLM:SLAAssociation
SLM:Contract
SLM:ConfigReviewPeriod
SLM:MeasurementCriteria
SLM:GoalSchedule
SLM:RuleActionSequence
Phil,
You can also change the field Remedy Notification Method to None for the
appropriate Notification events (like SLA Resolution Escalation for the
Notification Type as System Default ) in the NTE:CFG-Notification Events
form.
I have not tried None option but I have tried changing it to Alert
will be helpful.
Thanks,
VB
_
From: Viswanathan Balakumar [mailto:[EMAIL PROTECTED]
Sent: Monday, June 16, 2008 11:43 AM
To: 'arslist@ARSLIST.ORG'
Subject: SLM-Modify Data Source
HI ARSList,
This is an issue related to SLM - Modify Data Source.
When I try to use
HI ARSList,
This is an issue related to SLM - Modify Data Source.
When I try to use the Modify Fields in an existing Data Source, the
Fields and Join Forms Create Status remains as Create In Progress and
not changing to Created Successfully.
When I checked the SLMSetup.log it shows the
Ganga,
Just a thought.that might give you some idea..
1) Have a Column (may be hidden) in the table with a running serial number
(like oracle rownum). ( data source\c++ code need to support it)
2) Using another set action from the same data source find out the row num
(say $rownum$)
.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar
Sent: Wednesday, April 23, 2008 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Locking the Remedy Login only to User Tool
**
HI
HI,
Is there a way to make some remedy logins (either by name / group
permission) to access ONLY User tool and Can not access Remedy data through
any other way like Remedy ODBC \ APIs.
For Information security reasons, we want some logins to be used only with
in the User tool and throw an
Hi ALL,
My customer wants to customize\change the Title and the Banner in all the
ITSM Forms.
Do I need to Change it form by form ? or Is there a easy way to do it ? Like
Change in one place will reflect in all the Forms ?
This is for both Windows as well as Web views.
My
to perform the
same work after each upgrade (change titles, banners and another modified
forms)
Pedro
On Jan 28, 2008 10:32 AM, Viswanathan Balakumar [EMAIL PROTECTED]
wrote:
**
Hi ALL,
My customer wants to customize\change the Title and the Banner in all the
ITSM Forms.
Do I need to Change
to much workflow. The reward
vs. effort in my opinion is not worth it.
On 1/25/08, Viswanathan Balakumar [EMAIL PROTECTED] wrote:
**
HI ALL,
In ITSM 7.0,
One of the Customer Request is to change the values (Like low, medium,
high,
critical to something like low, minor, major, severe
in my opinion is not worth it.
On 1/25/08, Viswanathan Balakumar [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
**
HI ALL,
In ITSM 7.0,
One of the Customer Request is to change the values (Like low, medium,
high,
critical to something like low, minor, major, severe) for the Impact
HI ALL,
In ITSM 7.0,
One of the Customer Request is to change the values (Like low, medium, high,
critical to something like low, minor, major, severe) for the Impact,
Urgency and Priority fields in Incident Problem forms.
I am thinking like this will impact more workflow with in the
HI Drew,
You can create a view (with in oracle) of the table\view using an SQL
statement. In SQL you have the UPPER\LOWER functions with that you can
manipulate the data.
Use the new view (with in oracle) to create the remedy view form, this way
you will use the SQL functions to get what you
Hi,
We are experiencing the Plugin crash when we transfer the big attachments
through web service between two Remedy 7.0 servers.
How do we configure the size of the attachments that gets transferred
through the Web service?
Not sure any buffer limit needs to be set\any Configuration
IM
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar
Sent: Thursday, October 18, 2007 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Attachments in WEBSERVICE
Hi,
We are experiencing the Plugin crash when we transfer
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