Rick,
That is a very good point. TNX. But the Data-Driven Solution is not completely in place right? Impact, Urgency and Priority in Helpdesk form are selection field, where we can change the values through admin only. Any idea where these data (in SYS:Menu Items) for the Impact, Urgency and Priority are used ? Thanks, VB _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 25, 2008 12:19 PM To: [email protected] Subject: Re: Impact of changing the Urgency, Impact and Priority Fields ** If you look at the SYS:Menu Items form (for those of you with ITSM 7), you can get an idea of what a data-driven solution for those fields would be like. Rick On 1/25/08, patrick zandi <[EMAIL PROTECTED]> wrote: ** FYI, This might have a significant affect on your next upgrade! Unless you are planning on living there. -- now There might be a way, but I have not found it yet. On 1/25/08, T. Dee <[EMAIL PROTECTED]> wrote: Viswanathan - I would recommend against this. I have a client that wants the same thing, but it touches far to much workflow. The reward vs. effort in my opinion is not worth it. On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: > ** > > > HI ALL, > > > > In ITSM 7.0, > > > > One of the Customer Request is to change the values (Like low, medium, high, > critical to something like low, minor, major, severe) for the Impact, > Urgency and Priority fields in Incident & Problem forms. > > > > I am thinking like this will impact more workflow with in the Helpdesk form > and also modules like SLA and Reports. > > > > Does anybody experience\worked on similar customization? > > > > I like to get some information like > > > > 1) Does this change can be done with minimal impact and minimal > customization (say Less than 100 Man HRS) to the product? > > 2) A Rough idea of what are the forms, Workflow and the modules that will > get impact? > > > > As of my knowledge following functional areas will be impacted (to name > some): > > 1) Prioritization form > > 2) Incident Priority Weight Ranges > > 3) SLAs > > 4) Reports > > > > Do you think I am missing some more functionality that will get impacted? > > > > > > Thanks, > > VB > > __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" > html___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" -- Patrick Zandi Dev Technology Group --> www.devtechnology.com <http://www.devtechnology.com/> Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
