T.Dee, Exactly that is the same opinion I also have. I thought of collecting the impact areas to provide to the customer so that they will understand the impact of it in the product.
Thanks for the inputs. Thanks, VB -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, January 25, 2008 11:52 AM To: [email protected] Subject: Re: Impact of changing the Urgency, Impact and Priority Fields Viswanathan - I would recommend against this. I have a client that wants the same thing, but it touches far to much workflow. The reward vs. effort in my opinion is not worth it. On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED]> wrote: > ** > > > HI ALL, > > > > In ITSM 7.0, > > > > One of the Customer Request is to change the values (Like low, medium, high, > critical to something like low, minor, major, severe) for the Impact, > Urgency and Priority fields in Incident & Problem forms. > > > > I am thinking like this will impact more workflow with in the Helpdesk form > and also modules like SLA and Reports. > > > > Does anybody experience\worked on similar customization? > > > > I like to get some information like > > > > 1) Does this change can be done with minimal impact and minimal > customization (say Less than 100 Man HRS) to the product? > > 2) A Rough idea of what are the forms, Workflow and the modules that will > get impact? > > > > As of my knowledge following functional areas will be impacted (to name > some): > > 1) Prioritization form > > 2) Incident Priority Weight Ranges > > 3) SLAs > > 4) Reports > > > > Do you think I am missing some more functionality that will get impacted? > > > > > > Thanks, > > VB > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
