Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED)

-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Tuesday, June 26, 2012 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED) ** No. I am not using ARAdmin user. I

Crystal Report Dynamic Parameter Issue

type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov

Re: Crystal Report Dynamic Parameter Issue

I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202

Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED)

No. I am not using ARAdmin user. I am using Remedy user (User defined in CTM:People and User form). Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Gray, Danny T Mr CTR USA dan.gr...@us.army.mil To: arslist@ARSLIST.ORG

Re: Rebuild - Restore BMC_ComputerSystem Class CMDB 2.1

Have you checked OBJSTR:AttributeDefinition and OBJSTR:Class forms to see if there are any pending records. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Hyunkel v2.0 lord_dyna...@hotmail.com To: arslist@ARSLIST.ORG Date

Re: Rebuild - Restore BMC_ComputerSystem Class CMDB 2.1

Do you have backup of the database? I am not sure if patching is going to resolve the issue. You may have to restore the database for the error that you are seeing in arerror.log. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From

Adding table field to CMDB class

to the AST:Computer System form. Just wanted to make sure if it is not going to cause any issues. Can someone please help me on this? Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov

Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

I have a time field with default value of $Time$ and on submit it enters the time correctly. We are using AR Server 7.6.04 SP1 with same version of ITSM. Thanks, Wirasat From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist@ARSLIST.ORG Date: 05/14/2012 03:45 PM

Audit history of CI Association

** We have a requirement to develop audit history for CI Association on some of the CMDB classes. Has someone developed this kind of customization? Any suggestion how shouldI approach this? Thanks, Wirasat _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

Re: Menu Style issue on AST:Form

Chris, How did you add those fields into your AST:Application form? Have you run Sync Asset UI with CMDB to display the field on Asset side.? Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Danaceau

Crystal report issue on joining the forms in crystal

anyone experienced this issue? Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov ___ UNSUBSCRIBE or access ARSlist Archives

Update Base Element using AIE

, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com

Re: Update Base Element using AIE

as opposed to the entire base element form. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Neely, Leonard lne...@columnit.com To: arslist@ARSLIST.ORG Date: 04/17/2012 01:20 PM Subject:Re

Re: Filter names question - `!

naming convention to override filter phasing for this command. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Date: 04/06/2012 09:24 AM

Re: Filter names question - `!

This is used if you want to run process command on current AR System Server. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Dee ddus...@aim.com To: arslist@ARSLIST.ORG Date: 04/06/2012 10:13 AM

Re: Status history

Correct, It shows incident ID. I think Status History table is always related to Request/Entry ID. Thanks, Wirasat From: Goodall, Andrew C ago...@jcp.com To: arslist@ARSLIST.ORG Date: 04/04/2012 12:48 PM Subject:Re: Status history Sent by:Action Request System

Re: Installer question...

You can find some details on Technical Bulletin too. Thanks, Wirasat From: strauss stra...@unt.edu To: arslist@ARSLIST.ORG Date: 03/21/2012 12:39 PM Subject:Re: Installer question... Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG **

RESOLVED: Web Service GetList issue

list(ARSList) arslist@ARSLIST.ORG ** Select support XSI in your output mapping Regards, Prasanth From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: 14 March 2012 01:50 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service

Web Service GetList issue

Hi all, I am having issue with a web service with Getlist operation. Created the web service with Getlist operation to search multiple rows on a form. Removed the startRecord and maxLimit from Input mapping as I don't want to use those limits. However, I am seeing these values under

Re: Web Service GetList issue

This is what I get when I give 0. 0 is not valid selection for Maximum Limit., 5158, 0 is not valid selection for Start Record., 5158, Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Jose Huerta

Re: Web Service GetList issue

(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Tuesday, March 13, 2012 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service GetList issue ** This is what I get when I give 0. 0 is not valid selection for Maximum Limit., 5158, 0 is not valid selection for Start

Re: Not Matching Lengths

What I have noticed is that if you decrease the database length from Remedy, it does not decrease from the database. It keeps the prior length on the database. However, if you increase the size, it increases in the database. Thanks, Wirasat From: JD Hood hood...@gmail.com To:

Localized views

We have installed ITSM 7.6.04 SP1 using stack installer and it has installed localized views. Is there any way to get rid of these views other than deleting them one by one? Thanks, Wirasat ___ UNSUBSCRIBE or access

Re: HPD Help Desk SLA

] On Behalf Of Wirasat Siddiqi Sent: Tuesday, 14 February 2012 01:59 To: arslist@ARSLIST.ORG Subject: Re: HPD Help Desk SLA ** It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab. Thanks, Wirasat Siddiqi Remedy

Re: HPD Help Desk SLA

It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Bhupesh Gupta

Re: Crystal Server 2008

Are you using 32 bit ODBC Driver or 64 bit to connect to Remedy from CMS server? Thanks, Wirasat Siddiqi From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Date: 01/19/2012 01:51 PM Subject:Crystal Server 2008 Sent by:Action Request System discussion

Re: Crystal Server 2008

viewer configuration. Thanks, Wirasat Siddiqi From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Date: 01/19/2012 02:26 PM Subject:Re: Crystal Server 2008 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Not sure how to tell

Re: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

I remember installing it separately for 7.6.04 SP1. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Antonio antonio.rem...@gmail.com To: arslist@ARSLIST.ORG Date: 01/11/2012 12:55 PM Subject

Re: Knowledge Mgmt system

We have bought canned articles from Right Answers and integrated with Remedy Knowledge Management. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Martinez, Marcelo A marc...@cpchem.com To: arslist

Re: Overlay and Applications

. See Introduction to Application Development with BMC Remedy Developer Studio, ?About development modes? on page 27. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: LJ LongWing lj.longw...@gmail.com

Re: INC/PBI/CHG Next ID question

You should be able to do that. However, BMC recommends using the higher number rather than setting back to already used numbers. See the knowledge article from BMC https://kb.bmc.com/infocenter/index?page=contentid=KA307774actp=searchviewlocale=en_USsearchid=1326121404730 Thanks, Wirasat

Re: Setting Next ID's

For task, you would need to update arschema table for TMS:task enrty. Look at page 334 in BMC Remedy Action Request System 7.6.04 Configuration Guide. It provides the details about changing NEXT ID Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email

Re: Setting Next ID's

, 1:56 pm, Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov wrote: For task, you would need to update arschema table for TMS:task enrty. Look at page 334 in BMC Remedy Action Request System 7.6.04 Configuration Guide. It provides the details about changing NEXT ID Thanks, Wirasat Siddiqi

Re: Midtier and Group List Field

There is an issue reported by BMC for Mid-tier 7.6.04 SP2. Not sure if your issue is related to that . Check out the following link. http://documents.bmc.com/supportu/documents/46/47/224647/224647.pdf Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190

Re: POLL: would you like the user tool back (7.6.04)

YES. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: patrick zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Date: 01/03/2012 09:11 AM Subject:POLL: would you like the user tool back

Modificaitons not dipalying at correct location the form

** Hi Team, I added a custom field on SHR:Overview Console form and assigned public view permission to it. Cleared the mid-tier cache and re-started the apache tomcat. Normal users (Not Administrator) do not see the added field at correct location while administrator can see the field at correct

Re: Work Info Notes Entries Limited to 255 Characters v7.604

We had the same issue. We are running AR 7.6.04. Here is what I did to fix the issue. Change the field length of z1D_Note to 0 on HPD:HelPDesk form. Modify the active link HPD:INC:EditWorkInfo and change the description to LEFT($z1D_Note$, 98) Thanks, Wirasat From: Rick Sharp

Re: CI Name* should Unique in Asset Manag

I think there are 2 challenges I can see making CI Name Unique, 1. CI Name belongs to BMC Base Element Class and there are possibilities that you may have same CI Name under different classes. 2. It would make Reconciliation job difficult to set precedence between data sets. Thanks, Wirasat

7.5 Install log files

Hi All, BMC has consolidated all the install log files into one file. That makes it so difficult to look for the errors. Does anyone know any tool how to parse or simplify data out of it? Thanks, Wirasat ___

upgrade error - AR server 6.00.01 to 7.1

We are trying to upgrade our existing production system to AR Server 7.1 that is currently running an in-house help desk application built with following configuration. Hardware Server: Sun Sparc OS: Sun Solaris 8 Database: Oracle 9i AR Server: 6.00.01 Patch 1497 In order to do the upgrade

Re: Is there any issues with using 7.1 user tool on 6.3 server?

I have been using AR user 7.1 tool on 6.3 server. I did not see any issue except you are not able to see server information that you was available in AR Admin tool.AR 7.1 Admin tool does not allow to see server information and I am not sure how to see this information from AR User 7.1 client tool

Forms in modifed state

Can someone explain why when I open some of the forms in the admin tool are opened in a state thats requires to be saved before closing? For example, when I open CHG:InfratructureChange form and try to close it without doing any modification, it asks if I want to save the form before closing? Any

Re: Mid-Tier: Caught Exception error

what version of mid-tier you have installed? I had this problem and I installed 7.1 Patch 2 and then exception error went away. Thanks, Wirasat On 6/4/08, Foy, Nathan [EMAIL PROTECTED] wrote: ** We started receiving this error today when accessing the mid-tier: Caught

Re: Error with libcaieventcmd

Why have you disabled this file? This needs to be enabled all the time. Have you the patch recently? If so, I believe that you need to manully replace this file with the new file that is provided in the patch. Wirasat On 5/30/08, Nazish Bano [EMAIL PROTECTED] wrote: ** Hello all, Has anyone

Re: Chnage Management email notification issue

. On 5/22/08, Wirasat Siddiqi [EMAIL PROTECTED] wrote: ** We are noticing that if someone fill out change request form using select template options but for some reason changes his mind and does not submit the change. In that case, tasks are getting generated and get closed out. However

Re: Having trouble reaching plug-in server

have you checked if the process for plugin server is running? Also, please check if the remedy user has correct permission on Java directory. Wirasat On 5/23/08, strauss [EMAIL PROTECTED] wrote: ** Did you install patch 002 or do a by file replacement to patch 002. When I tried the

Re: Having trouble reaching plug-in server

Can you check the permission for the following files. javamail.providers logging.properties They should be present in /usr/java.../lib directory. These files need to have the same permission that your remedy account has. If it has root owner, you need to chnage the owner from root to your remedy

Chnage Management email notification issue

We are noticing that if someone fill out change request form using select template options but for some reason changes his mind and does not submit the change. In that case, tasks are getting generated and get closed out. However, it is sending out email notification to some of the groups that

Restricting the growth of arerror.log file

What is the best way to move the arerrror.log file to some archive directory when it becomes a really large file without re-starting the system. What we are doing to move the file when it becomes big is as follows: We are using Linux SUSE 10 OS. cp arerror.log arerror.log.bak cp /dev/null