Re: SQL Reporing Services - making sense of Remedy Table structure

2008-11-23 Thread npeterson
as any had to deal with something like this before or have any advice? Thanks neilp Drew Shuller wrote: > > npeterson, query the views instead. Or look for the Database Guide in the > documentation. > > Drew > ERCOT > >> I am hoping to user SQL Reporting s

SQL Reporing Services - making sense of Remedy Table structure

2008-11-21 Thread npeterson
I am hoping to user SQL Reporting services to create some Remedy reports, however I can not make one bit of sense of the tables in this Database. We are using Remedy IT Service Management 7.0 - DB is on SQL server 2005. A sample report would just be count all tickets currently assigned to a speci

Remedy Reports - Auto Refresh

2008-11-11 Thread npeterson
I have been requested to write a report that can be displayed in real time on a monitoring screen. I can get the report I want no problem but am not sure if I can set up some sort of Auto Refresh setting on it? I am working directly out of the Remedy reporting console. Is this something that would

Generating email notifications from within the requester console.

2008-10-20 Thread npeterson
I am working with Remedy service desk 7.0 and have recently received a request to have a modification put into place that will allow a technician generate an update email from within the remedy console. I’m envisioning something like a field where I can make updates to the incident, push a button,

Re: SLM - Help Creating a SLM for Pending Incidents.

2008-04-21 Thread npeterson
ND 'TR.Status' != 'DB.Status' ). I guess this should resolve > the > issue. > > Regards, > Veeral > > On Sun, Apr 20, 2008 at 9:38 PM, npeterson <[EMAIL PROTECTED]> wrote: > >> Microsoft AD guy here, recently thrust upon Remedy administration

SLM - Help Creating a SLM for Pending Incidents.

2008-04-20 Thread npeterson
Microsoft AD guy here, recently thrust upon Remedy administration and here is my current problem. I am using Remedy Service Desk 7 and I guess SLM 7 as well, I do not know how to verify this. I have hacked my way through SLM and writing SLM's and business hours and just when I thought I had it al

Re: Incoming emails building up and crashing email engine.

2008-04-03 Thread npeterson
inal Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of npeterson > Sent: Wednesday, April 02, 2008 11:31 AM > To: arslist@ARSLIST.ORG > Subject: Incoming emails building up and crashing email engine. > > I am running ARS

Incoming emails building up and crashing email engine.

2008-04-02 Thread npeterson
I am running ARS 7, and have it set up to receive incoming emails. What has been going on is that when I look in the AR System Email Message I can see that the incoming emails are building up, but never removing themselves. After a large amount has built up the incoming email system quits accepting

Trying to create new notification for transfered incidentsTrying to create new notification for transferred incidents

2008-03-22 Thread npeterson
Pardon my very uninformed question – I’m an active directory guy that has fallen upon the Remedy Incident management administration duties and I am in a world I know very little about. So what I am trying to do is create a new notification; I want this notification to be triggered by a reassignme

Re: Remove Authentication Text Box from Mid-Tier

2008-03-20 Thread npeterson
t; Rajesh > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of npeterson > Sent: Thursday, March 20, 2008 9:11 PM > To: arslist@ARSLIST.ORG > Subject: Remove Authentication Text Box from Mid-Tier > >

Remove Authentication Text Box from Mid-Tier

2008-03-20 Thread npeterson
Can anyone tell me where I need to look in order to remove this label and text box? Thanks -- View this message in context: http://www.nabble.com/Remove-Authentication-Text-Box-from-Mid-Tier-tp16180943p16180943.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _