Remedy Administrator – Problem Troubleshooting Steps

I have been promoted to Remedy Administrator to manage Remedy 6.3 Helpdesk system and every day I have to solve almost 25 to 30 help desk tickets from simple to complex issues. I am looking for some documentation prepared by experienced remedy geeks; I have seen many remedy admin with 10+ exp… ple

Re: Mid tier VS Remedy Web services- both are same?

most of the .net WSDL with complex structures cant accessed via remedy filter-set fieldsRefer integration docs.. After many hours of analysis we have finally implemented with oracle procedures... John Baker-2 wrote: > > Hello, > > Although if we're all honest, the AR System webservice impl

Mid tier VS Remedy Web services- both are same?

All the forms that we create in Remedy administrator can be viewed in Remedy mid tier. It can be configured via mid tier configuration tool... Why there is a functionality called Web services? only thing i can think of is operations like get,set,create.. When the Remedy server is down...both mid

Re: Any remedy job openings??

I prefer to work in east coast ... Thanks for asking Howard Richter wrote: > > What part of the world are you looking for jobs in? > > hbr > > On Tue, Jun 16, 2009 at 5:12 PM, surya4u wrote: > >> i have 9+ years of exp in ARS remedy and 4+ years of exp in itsm 7

BMC support page-Issue management question(Technical)

BMC.com--> Support page-->Issue management-->new issue... Does BMC uses web service, remedy email engine in issue management functionality? whenever i submit issue,i will get a response stating that new issue has created with issue number and details... does anyone know the implementation logic b

Any remedy job openings??

i have 9+ years of exp in ARS remedy and 4+ years of exp in itsm 7.x If you come across any remedy job openings,please let me know... Interested in only contract jobs -- View this message in context: http://n2.nabble.com/Any-remedy-job-openings---tp301p301.html Sent from the ARS (Action

Re: Loading Operational/Product Categories into ITSM V7

hi, We are using it every week to load the data into our remedy systems... we have just followed the remedy manuals...it should work fine.. any help..let me know.. SPrasad-2 wrote: > > Hi All, > > We are searching for ways to load to Operational/Product Categories into > ITSM V7. We have had

Enabling audit option in 7.x Asset management

i need to enable remedy out of the box "audit option" for asset management functionality like PRPO,inventory.. There about 200 fields in "create requisition" screen and i have to enable audit for 15 key fields. when i open asset management-->create requisition-->you will see "Audit Trail" option

Re: best method to hide attributes in a cmdb class

hi, open BMC_ComputerSystem form in admin and create a new view...now you can customize the form by hiding fields,forms... There wont be any impact on upgrade or class manager changes.. Create a new view on the patchsk wrote: > > All, > I have a requirement from end users that they dont wan

Re: Reports

I will create temp field like 'ztmp' and create a active link workflow on the button that generates report.. with in the AL, send the user entered query into the 'ztmp' field... you can customize the workflow by adding $user$+'___' +$ztmp value$ Kemes, Lisa wrote: > > Is there are way to captu

Re: CI Viewer issues

Once you login to mid tier,check the following things: 1.server name should be correct 2.Servers should be mapped correctly.. 3.Problems with the 2 drop down fields for selecting server names,select the correct server on the both drop down 4.once you done,flush the cache and try accessing ci viewe

Remedy Jobs-where to find????

I have been layoff last month and still looking for jobs in remedy area.. I have 6.5+ years of experience and worked on remedy 4.5/6/7 remedy applications...I am searching in dice and hotjobs... no luck till now.. Can anyone suggest of different place to look for remedy jobs like..yahoo groups or

Converting remedy timestamp into oracle date/time format

I need a formula that converts the remedy timestamp into oracle date/time field... I have referred to KB article:6132 and formula given in the article is not working... SELECT TO_CHAR(TO_DATE('01/01/1970 00:00:00', 'MM/DD/ HH24:MI:SS') + (C3 / ( 60 * 60 * 24 )), 'MM/DD/YY HH24:MI:SS')

hp cmdb to remedy cmdb class mappings

i am migrating data from hp to remedy cmdb and there are about 6000 software ci needs to migrated. Dont know how to map cmdb class mappings?cant find any class attribute for the follwoing hp fields.. can i create class attribute?will the new attribute[which i have created] will be deleted,once i g

Re: AIE configuration

gt; purpose. Any day I don't do this was not worth the time it took to get > through it." > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of surya4u > Sent: Thursday, May 08, 20

Re: AIE Flat File

can you please help to prepare .tbl,.dat file.. how to create .dat file,any utility?? please help...please... kdeaver wrote: > > You need to run the utility that populates the EIE:VendorFieldNames with > the field names from your file. > > filehelper -ax -al Login -ap Password -ar port -fn

Re: AIE Flat File

can you please help to prepare .tbl,.dat file.. how to create .dat file,any utility?? please help...please... versicle wrote: > > All, > > I'm looking to load a flat file into the CMDB via AIE. I've created the > .tbl file and the .dat file, but when I try to create a new mapping the > .tbl fil

Re: AIE configuration

saravanan.. can you please help... i need to pull records from sql server view into remedy cmdb using aie... help.. Saravanan Palaniappan wrote: > > Thanks. > I Just clicked the update column button in the data field main console > and it worked fine... > > Thanks & Regards > Saravanan Palania

Hp service desk/open view into remedy cmdb

Has anyone tried pulling records from HP service desk/open view CMDB in to arsystem 7.1 cmdb using AIE? How to create .dat,.tbl to pull records into AIE . how to use sql server view to pull records Any documents/help files/steps could be great -- View this message in context: http://

Oracle Case insensitive search:any proven easy way?

We have implemented Remedy ITSM 7.1 on Oracle. Customer needs case insensitive searches!! is there any way other than using ALTER SESSION query,because there is proven performance impact. Best way is to go for SQL SERVER?? anyone know about easy way in oracle to make case insensitive search?anyon

Using AIE to pull records from ARsystem 5

has anyone tried pulling records from Arsystem remedy 5 to arsystem 7.1 using AIE? planning to migrate data from version 5 to version 7.1 using AIE.. Any documents/help files/steps could be great. -- View this message in context: http://www.nabble.com/Using-AIE-to-pull-records-from-ARsystem-5-t

Remedy software license management-How is it works?

Can anyone please explain how software license management works in BMC Asset management? I dont see any good documentation on software license management. Please explain me in detail..how it works?may be in steps...!! ARsystem- 7.1 latest patch Clients/Admin- 7.1 latest patch -- View this messa