Re: Migrating Audit forms

hi, I dont know if this will work in your case as i dont know the version of your AR. but can u try to remove the association between the audit form and the base form before migrating. The idea is as far as i know ( and i know very little so correct me if i am wrong) whenever you remove the

Re: Install another ARS on the same machine

hi, As far i know BMC Remedy ARS has stopped support for multiple AR Servers on the same machine 76x onwards. Although if you really wish to try then just create a system alias and install the new AR Server with this alias just as you can install ARS 7.1 multiple times on the same server. Its a

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

hey Jennifer, I would like to have a copy as well. Can you send it to me.. Thanks, Vikram Meyer, Jennifer L-2 wrote: It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

got it from the remedyusergroup site.. thanks, vikram_k wrote: hey Jennifer, I would like to have a copy as well. Can you send it to me.. Thanks, Vikram Meyer, Jennifer L-2 wrote: It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State

Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755).

hi, Can you please check if the REMEDY.ARF.CAI plugin is mentioned in the ar.cgf file?? Thanks, Vikram Frex Popo wrote: Hello everyone,   I have users who are unable to create tickets in on of the nodes of a server group. The they get error The Plugin sepcified does not exist

ARS 5.0.1 User form access from User tool 7.1 HANGS!!!!

hi all, I have a curious case where in the User from of ARS 5.0.1 when open through AR user tool 7.1 hangs and does not work at all. Where as if the same is open from ARS 5.0.1 works fine! The number of records on the user form are round about 4500 and some customization is done on the user

Re: Slow - Preconfig Stack 764 - Sandbox

hi, Can you confirm the hardware config of your machine? Thanks, Vikram Terje Moglestue-2 wrote: I just installed a sandbox of running the Pre Config Stack of 764 in a Windows Server 2008, 64 bits environment. In total I got three servers DB, app and a separate web server for mid-tier.

Re: No data loaded for Server Information on User tool 7.5.0/7.6.03

hi, Can you check if your IP information in the host file is complete with domain name. I have seen times where server information vendor form has issues if its not present.. just a try.. Thanks, Vikram Andrew Fremont wrote: Hi List. We can't see any data on the the Server Information.

Re: ITSM 7.5 Server getting restarted

hi Gopal, Can you elaborate on what exactly is happening can you see any server crash in arerror.log or if you can see any activity on the ar logs. What is your system setup? Thanks, Vikram Gopal-SRG wrote: Hi all, we are having a remedy ITSM 7.5 suite (Trail version). Now the ARSystem

Re: ITSM 7.5 Server getting restarted

find attached the arerror file. regards, Gopal vikram_k wrote: hi Gopal, Can you elaborate on what exactly is happening can you see any server crash in arerror.log or if you can see any activity on the ar logs. What is your system setup? Thanks, Vikram Gopal-SRG wrote

Re: ITSM 7.5 Server getting restarted

its easy to co relate. Thanks, Vikram Gopal-SRG wrote: hi vikram, PFA the logs in a zipped folder. It contains armonitor, arsql and arjavaplugin log files. Not able to take the thread/API log as i am not able to login to the server. Please do the need ful. Regards, Gopal vikram_k

Re: DevStudio 7.6.04 not showing objects...

hi, The major reason we see many issues is that the BPCU is not updated with the suitable hash information. Overlays functionality in case of migration from older version to ARS 7.6.0.4 largely depends on the way BPCU works. Either BMC can provide with the hash information of older version (if

Re: DevStudioPlus 7.6.4

hi, As David rightly pointed out Overlays feature is not present in ARS 7.5 hence you cannot create a Overlay of any form or any thing custom.. Thanks, Vikram. Kathy Morris wrote: I just found that I was misinformed. The server is not 7.6.4. It is 7.5. I still do not understand

Re: Urgent : Memory allocation to ARS process

hi Manish, May i know the platform on which you are running AR Server is it windows? if yes win64x, win32x also the AR version as i can help in case of windows other platforms we need to hunt for the info. Thanks, Vikram Manish SINGLA wrote: Hello Axton, Thanks for your response. We

Re: Urgent : Memory allocation to ARS process

, Vikram Manish SINGLA wrote: Hello Vikram, Following is our system configuration: 1. OS HPUX11i 2. ARS6.3 Regards Manish -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Wednesday, March 16

Re: SSI 7.6.04 64 bit vs 32 bit questions

hi, As far as I understand at least armonitor.exe needs to be 64x there might be some issue here not sure exactly what but will be good idea to have a talk with BMC Support on inquiry bases. Also is everything working fine means is armonitor.exe initiating the arserver which is 64x process

Using DSO to sync two AR Servers

Hi listers, Greetings, I have a new challenge thrown at me.. now the performance of the system is good enough (if you remember my tiring question about ARS performance and huge queries) now I have been asked to find a way to keep 2 application servers in sync at real time. And what I could think

Re: Memory requirement of ARS and ITSM 7.6.04

hi Anuj, You have the UNWIND_RESERVE_MEM set to 16 which i think is less. try the below line before you start arserver and do the change in application which is causing it crash. export UNWIND_RESERVE_MEM=1 Let me know what happens.. Thanks, Vikram Anuj DUA wrote: Hello List, I

Re: Remedy Developers Studio - Error

office | christopher.pru...@hp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Tuesday, March 08, 2011 1:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error hi, Can you

Re: Oracle 11G and AR 7.6.04 64Bit Install issues

hi, you can make use of a dependency walker utility which is a freeware available on the net. You should go to the directory pointed in your path variable corresponding to oracle and then drag the oracle client library to the 64 bit dependency walker if the 64-bit dependency walker can figure out

Re: Remedy Developers Studio - Error

hi, Can you extract the corresponding API and SQL logs with this error message that can tell a lot of things. Thanks, Vikram Pruitt, Christopher (Bank of America Account) wrote: This is a brand new install I ran this morning. Christopher Pruitt Business Consulting III HP Enterprises

Re: Huge queries hogging up the database

are stuck with the performance of the operation you need to perform. Good luck with your situation and with finding a solution for long query. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k

Re: Huge queries hogging up the database

need to perform. Good luck with your situation and with finding a solution for long query. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Monday, February 28, 2011 1:29 AM

Re: malloc error

We are working on ARS 5.0.1 and see a steady build up of memory leaks over time which then leads to this kind of issues, but since we opted to restart the applications server the physical machine itself every fortnight we have never seen this issue. Might not be a good solution to implement but

Huge queries hogging up the database

hi all, I had recently put some posts regarding AR Performance and I am thankful that most of my problems are now resolved. But there is one issue which is a bottle neck I am seeing a huge oracle query like SELECT

Re: Huge queries hogging up the database

is it any how related to Allowing Multiple Assignee Group option in Server info..??. vikram_k wrote: hi all, I had recently put some posts regarding AR Performance and I am thankful that most of my problems are now resolved. But there is one issue which is a bottle neck I am seeing

Re: Currency Ratios import crashing server 7.6.03 and 7.6.04

hi Misi, As far as i can see this new drop table messages are introduced some how in ARS 7.6.03 onwards i didn't see these kind of error messages for drop table in earlier versions at least not in this numbers. Also according to the logs the entry has been made to the DB but there is a memory

Re: ARS Client 7.6 Copy/Paste Issues

hi Ravi, Confused about SP1? So no longer patches we moved to SP's? Thanks, Viki Munukutla,Ravishankar wrote: Mike, If you paste the maximum number of characters into a field, it truncates the last. The issue is resolved and the fix should be available in 7604 SP1. Thanks for

Re: Remedy Server Going Down

hi, My friend you have got a illegal memory access exception as indicated by the 0xc005 error code. This is a ar server internal memory management error to get to the bottom of this if you know exactly how to reproduce the crash you can turn on the API and SQL log into a single file and then

Re: Help need for Migrator

hi, Well if you install one more copy of your arsystem then you can surely move forms and data from your primary ar database to new ar database. You need to license both the ar servers for migrator and then you are good to go. Let me know if need further help. Thanks, Vikram uday kiran-4

Performance matrix

hi all, I have an completely custom application with about more then 200 forms and 20 heavy forms with around 800 fields on an average on the heave forms. I have concurrent 1300 users who do all kinds of works. Most importantly the AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the

Re: Performance matrix

hi , thanks all for the inputs, I am currently using AR Log analyzer for my analysis would like to see what RRR team has in the tool (Misi can i have a look at the tool for a day so as to convince my management to buy it). I have few questions though, 1) The application is running since 8 years

Remedy Vacancy...

hi all, I would like to know if there is any Remedy developer vacancy for a 3 years experience person. Have worked at BMC Softwares for Remedy division server development team for more than 2 years. have good understanding about AR architecture, performance management and upgrades for complete

Re: Reloading an OOB form

hi, you can re import the Home page.def from the path mentioned by Thad but make sure you import it with over write mode with delete excess fields options selected. Also just in case take a backup this time to be sure you are not left without a homepage form :) Thanks, Vikram Thad Esser