Doug - Thank you! This looks exactly like the issue and should give me
the answer.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Wednesday, July 24, 2013 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
] *On Behalf Of *Grooms, Frederick W
*Sent:* Tuesday, July 23, 2013 7:17 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
** **
**
Leaving the logging on really depends on your system. On our Linux
servers we see no performance changes with having the Logs turned
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
** To answer the question about new log files, yes.
Max-Log-History
https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+E-M
https://communities.bmc.com/docs/DOC-20894
Jason
-Original Message-
On Wed
:
arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 23, 2013 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
**
Leaving the logging on really depends on your system. On our Linux
servers we see no performance changes with having the Logs turned
This is AWESOME
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 25, 2013 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
** According to docs.bmc.com it is new in 7.6.04.
https
One more question on this, do I have to restart ARServer to get this to
start working?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 25, 2013 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
: Attachments Vanishing
**
One more question on this, do I have to restart ARServer to get this to start
working?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 25, 2013 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re
Yep, PERL it is...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
** I think Laurent is right about Perl. I got this following error when
Thanks - I was wondering how the interface was built….
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, July 23, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
**
It seems it's using PerlApp. So
Of Grooms, Frederick W
Sent: Tuesday, July 23, 2013 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
**
Leaving the logging on really depends on your system. On our Linux
servers we see no performance changes with having the Logs turned on
full time
Fred
From: Action
Do you have any escalations running at that time?
- Original Message -
From: Christie Pargeter :CO IS cparg...@lhs.org
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 24, 2013 2:55:39 PM
Subject: Re: Attachments Vanishing
**
I have found that the CHG:WorkLog record seems to be getting
] On Behalf Of pritch
Sent: Wednesday, July 24, 2013 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
Do you have any escalations running at that time?
- Original Message -
From: Christie Pargeter :CO IS cparg...@lhs.org
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 24
Sorry….wrong filter name ☺
INT:CHGFND:CLN:DelCHGAttach_500_PATC
Ryan.
From: Downing, Ryan
Sent: Wednesday, July 24, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: RE: Attachments Vanishing
Hi Christie,
Try looking into the following:
The cleanup escalation fires OOTB at 12:05 am daily
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, July 24, 2013 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
**
I have found that the CHG:WorkLog record seems to be getting deleted at ~12:05
am. We have maybe 2 people on at that time
: Monday, July 22, 2013 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
** Do you have server side logging turned on? If you have
Filter/SQL/Escalation logging turned on you should be able to search for
the INSERT/DELETE to the B table and see who did it and if you are
really
We have been experiencing this a similar issue
Started after upgrade from 6.3P20.
Issue reported: 11/15/11 07:43:23
Environment at time
ARSERVER = 7.5.00 Patch 004 201002051027
OS: UNIX 6.1
ORACLE = 10G
JAVA - 1.5
WEBSPHERE 6.1
Java webshpere = 1.5
Mid-tier version = 7.5.00 Patch 004
can’t get funding for WWRUG.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Monday, July 22, 2013 4:37 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
** **
** Do you have server
Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Monday, July 22, 2013 4:37 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
** **
** Do you have server side logging turned on? If you have
Filter/SQL/Escalation
] *On Behalf Of *Jason Miller
*Sent:* Monday, July 22, 2013 4:37 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
** **
** Do you have server side logging turned on? If you have
Filter/SQL/Escalation logging turned on you should be able to search for
the INSERT/DELETE
. I can’t get funding for WWRUG.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Monday, July 22, 2013 4:37 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
** **
** Do you have
Management
session. I can’t get funding for WWRUG.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Monday, July 22, 2013 4:37 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
What language is it written in?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
** There is a new version of AR Log Analyzer (release like
cussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here:https://communities.bmc.c
Piglatin
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, July 23, 2013 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
**
What language is it written in?
From: Action Request System
:* Tuesday, July 23, 2013 2:36 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Attachments Vanishing
** There is a new version of AR Log Analyzer (release like 10 minutes ago)
that can be found here: https://communities.bmc.com/docs/DOC-25473
Two of the of the new features are:
1) Added
Has anyone had this with 7.6.4? We are getting reports of a ton of
Change tasks vanishing from the system. I asked my DBA to turn on
logging for the B tables but I am not seeing anything. We are using the
Classic view of ITSM 7.6.4.
Thanks
ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
How do you know they are Disappearing? Are they being assigned to
someone, and when they go to look they are gone? Does someone add
information to the task, and then it disappears? Do you have an audit trail
of the Task being created? Are the tasks being created manually or via a
task group or
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, July 22, 2013 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing
**
Has anyone had this with 7.6.4? We are getting reports of a ton of Change
tasks vanishing from the system
: Attachments Vanishing
**
Hi Christie,
Is it attachments that are vanishing from the system or Task records associated
with Change Requests?
If it is actual Task records disappearinghave you done an upgrade or
anything recently? Were any Task records imported or migrated?
Regards,
Ryan
IS
Sent: Monday, July 22, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing
**
Has anyone had this with 7.6.4? We are getting reports of a ton of
Change tasks vanishing from the system. I asked my DBA to turn on
logging for the B tables but I am not seeing anything. We
:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
*Sent:* Monday, July 22, 2013 11:16 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Attachments Vanishing
** **
**
Has anyone had this with 7.6.4? We are getting
) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
*Sent:* Monday, July 22, 2013 11:16 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Attachments Vanishing
** **
**
Has anyone had this with 7.6.4? We are getting reports of a ton of Change
tasks “vanishing” from
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