Hi List,
We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need
deploy the Classic view at Comapny level.
We apply the Classic view from Application Administration Console but it is not
taking affect; we still see only the BPV. However we also tried after bouncing
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena
Sent: Wednesday, September 28, 2011 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best practice form in AR System Service Management 7.5
**
Hi List,
We just moved upgraded to 7.6.04 SP1
.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena
Sent: Wednesday, September 28, 2011 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best practice form in AR System Service Management 7.5
**
Hi List,
We just moved upgraded to 7.6.04 SP1
Subject: Re: Best practice form in AR System Service Management 7.5
**
That is a bug that we reported in 7.5 but obviously did not get fixed.
You can deploy the view at the Group and User level but not the company
level.
I actually had to set the classic view as the default view
] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 28, 2011 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best practice form in AR System Service Management 7.5
**
Tommy,
That's interesting. We actually didn't face that issue in 7.6.04. It could be
just at the mid tier level.
From: Action
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, TaufSent:Wednesday, September 28, 2011 10:28 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5
**
Tommy,
That’s interesting. We actually didn’t face that issue in 7.6.04. It could be just at the mid
Hello everyone,
I like to open the HPD:Help Desk form with the Default User View instead
of the Best practice view in the Service Desk Management 7.5
application. Can this be done using configuration changes or do I need
to change something using the administrator tool? Thank you.
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jorge Polo
Sent: Friday, May 22, 2009 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Best practice form in AR System Service Management 7.5
**
Hello everyone,
I like to open the HPD:Help Desk form with the Default User View instead
: Re: Best practice form in AR System Service Management 7.5
**
I asked this question after the BMC webex last week, and yesterday they sent me
an answer. An administrator can set the preference for Best Practice view or
classic view at the Company, Support Group, or individual support staff
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 22, 2009 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best practice form in AR System Service Management 7.5
**
I haven't looked into it, but if it's just
, Support
Group or Individual.
John Cahill
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 22, 2009 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best practice form in AR System Service Management 7.5
**
I
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