Excellent, thank you for your responses. I guess downgrade was a
bit more technical than I intended but you answered my question
anyway. Our UNIX admin told me to just delete the 7.1 files on the
server, and we will restore the 6.3 database after ARS 6.3 has been re-
installed - but, as you can
I agree with the above posts - I don't think you can run a standard
downgrade like that. Easiest approach is to remove everything from
your staging server, clear out the database, reinstall ARServer 6.3,
then import the code/data from your Production server. This would be
safer than attempting
Our ARS environment is completely messed up and I need to revert back
to our old configuration so that our staging server can mirror our
production server. Right now staging has ARS 7.1 with ITSM 6.3. I
need it to be ARS 6.3 with ITSM 6.3. The server is on RedHat Linux.
1. Is there any
://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Amy
Sent: Tuesday, December 16, 2008 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Demote ARS 7.1 to ARS 6.3
Our ARS environment is completely messed up and I need
would be to tackle the problems you are facing and resolve
them.
Joe
From: David Sanders david.sand...@westoverconsulting.co.uk
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 16, 2008 1:32:32 PM
Subject: Re: Demote ARS 7.1 to ARS 6.3
Hi Amy
I don't think
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