I agree that you must avoid EXTERNAL.
I only use it at filters when adding some configurable business rule and I
want to give complete freedom to the user to define when to execute the
rule. For instance we have a priority control at HPD:Help Desk. Check if
the incidence agrees with some
Hi,
That is definitely a good use for it.
Best Regards - Misi, RRR AB, http://rrr.se
I agree that you must avoid EXTERNAL.
I only use it at filters when adding some configurable business rule and I
want to give complete freedom to the user to define when to execute the
rule. For
Of Misi Mladoniczky
Sent: Friday, September 07, 2012 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
Hi,
That is definitely a good use for it.
Best Regards - Misi, RRR AB, http://rrr.se
I agree that you must avoid EXTERNAL.
I only use it at filters when adding
'.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, September 07, 2012 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
We use External for Table field and Set Field
, September 07, 2012 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
Paul,
I once built a system that was so data driven that we virtually never needed to
modify code on, and it became to the point where they started designating which
of our data changes required change tickets
will work or not :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, September 07, 2012 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I could see that ;)
Paul Campbell
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, September 07, 2012 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I could see that ;)
Paul Campbell | Development Team Lead | TSD SSBL
to take
'grey' into account.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, September 07, 2012 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
That argument is completely
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
That argument is completely false under my point of view. It doesn't
matter if you are changing the data field where the external is to be
executed or say that a change in workflow is just changing db data.
Using the same rationale, a java
interested in giving it a try?
Joe
From: Jose Manuel Huerta Guillén
Sent: Friday, September 07, 2012 2:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
** I agree. What I really wanted to point, is that to consider what requires
: EXTERNAL in Filter Run-If
**
I just had an interesting thought when reading this thread..
I 'wonder', if TR.Field would work on a table field qualification when used in
an EXTERNAL(), IF that qualification were used on Fiter table loops...
I do not have access to any system at the moment
:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I doubt itthe documentation says that it is a Filter Run-If thing
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin
07, 2012 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I doubt it too for the same reason as you cannot even use it in Push Fields
If.. Might be fun to see what happens though if you tried.. Bad qualification
error maybe?
Joe
-Original Message-
From: Longwing, LJ
: Longwing, LJ CTR MDA/IC
Sent: Friday, September 07, 2012 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
More than likely a Qual error, as you suggested. Same thing that happens
when you put an invalid qual in your external field
and the DB formats in the EXTERNAL() of a filter Run-If.
i.e.
‘TR.STATUS’ = “Assigned” or ‘MyField’ != ‘DB. MyField’
You can also use the Field IDs
'TR.536870923' != $\NULL$ or '536870923' != 'DB.536870923'
Fred
-Original Message-
From: Action Request System discussion
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, September 07, 2012 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I finally got a chance to try
Hi Misi,
I have not tried EXTERNAL() in Filter Run-If'sbut will try it.
Most of time I have ended up using EXTERNAL() in table fields and actually it
has worked out really well for us.We actually have a data manager form which
tracks what external call was set at what time and what
I so want this functionality if it exists! :)
Thanks
Chintan.
--- On Wed, 9/5/12, Grooms, Frederick W frederick.w.gro...@xo.com wrote:
From: Grooms, Frederick W frederick.w.gro...@xo.com
Subject: EXTERNAL in Filter Run-If
To: arslist@ARSLIST.ORG
Date: Wednesday, September 5, 2012, 11:13 AM
to follow...
Best Regards - Misi, RRR AB, http://rrr.se
I so want this functionality if it exists! :)
Thanks
Chintan.
--- On Wed, 9/5/12, Grooms, Frederick W frederick.w.gro...@xo.com wrote:
From: Grooms, Frederick W frederick.w.gro...@xo.com
Subject: EXTERNAL in Filter Run
Has anyone tried using a TR value with the EXTERNAL keyword of a filter Run-If?
I.e. Say your Run-If has EXTERNAL( $zTmpQualification$ )
If zTmpQualification is 'STATUS' = Assigned then the filter will fire
whenever the status is = Assigned
What about if zTmpQualification is
I think it works. I used it at SLA conditions (start, stop, pause) and I
think that they're implemented using EXTERNAL.
Of course it won't work if used at some qualifications like the table field
qualification.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 5, 2012 at
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