We have issues with Remedy refusing to sent outbound email due to its
spam content. The problem is that this error also affects legitimate
notices about tickets whose field data sometimes includes spam
information. This can cause a group to not be notified about a case
assigned to them.
A
The error message you are seeing is coming from your mail server, not Remedy.
You need to check with your mail administrators what the definition of spam is
to determine why it thinks messages from ARS are being treated as such.
Mark
-Original Message-
From: Action Request System
That message is not from Remedy. It is from the email server you are sending
your emails to (i.e. Exchange, GroupWise, ...). Check with the Email server
administrators on their rules.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Thanks all, I must have been mistaken, then! (Plus a BMC person
responded separately, suggesting it must be outside ARS.)
A little difficult for me to test since I don't think I can personally
use the same outgoing mail server our Remedy server uses, but it must be
spam flagging on our mail
You can go to the email message form and (as a test) maybe create an
outgoing message to your email address that has a subject and body that you
should go through. Possibly a subject line you've received before with a
body that just says 'test'. I would stay away from any links or
attachments in
In the error message does it give any clue about what email server the error
came from?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Durling
Sent: Thursday, September 09, 2010 10:00 AM
To: arslist@ARSLIST.ORG
Dont bother testing, Talk to the Email server administrator first, not
only can it be content,keyword based, but it can also be how many
addresses are on the TO field or CC field. Or it can be how many
emails are sent / second from your system.
On Sep 9, 10:21 am, Grooms, Frederick W
Thanks for the other responses. To answer the questions:
There's no clearly identifiable server in the Error Log records - the
Generated By field says Mail Box. Though there is perhaps a clue that
it's the mail server, which I'll pass on to our mail admins.
The messages I care about are
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