From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Thursday, February 22, 2007 03:58 AM
To: arslist@ARSLIST.ORG
Subject: Email notification problems
**
Hello all,
Some time last week, the Help Desk form
]
To: arslist@ARSLIST.ORG
Sent: Thursday, February 22, 2007 8:46:00 AM
Subject: Re: Email notification problems
**
Hi John,
If the ARS server is at Patch 18 then I think the problem is not yet patched !!
As the real patch is on the server libraries even if it is related to email.
We have recently
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 22, 2007 8:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email notification problems
**
John,
Have you tried running the arsignal
list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Joe DeSouza
Sent: Thursday, February 22, 2007 8:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email notification problems
**
John,
Have you tried running the arsignal -g to reread the definitions and cache? If
it works after you do
Hello all,
Some time last week, the Help Desk form suddenly stopped sending out
emails to groups. Instead, the logs show that Remedy is creating one
email for only one of the group members instead of one email for each
group member. This is only happening with Help Desk - CHG, TSK, and all
of
Did someone update the Configuration Console for Support Specifics--Step 5:
Define Assignment Process? I think if you set the Skill Settings to Assign
to First Individual it'll assign only to the first Individual of the
group.There would be a Last Modified date from the console.
Thanks
Steve
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